Certified Medical Administrative Assistant resume example

Document all clinical work and maintain the client’s electronic health record , Provide referrals regarding psychiatric evaluations and medication management , intake , vitals , drug testing , referrals , Charting .

• Identified and addressed individual mental health challenges to support patients.
• Provided excellent service to patients through personable communication.
• Documented patient interactions in compliance with HIPAA requirements.
• Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
• Verified patient health history and contact information for chart accuracy.
• Interviewed new patients to complete admission forms and assess mental health status.
• Used thermometers or blood pressure gauges to take and record measures of patients' physical condition.

• Pulled patient records and transferred information to appropriate parties.
• Proofread documents carefully to check accuracy and completeness of all paperwork.
• Located and retrieved files, assisting public with general information.

• Maintained organized documentation and patient files.
• Answered phone calls to provide assistance, information and medical personnel access.
• Updated patient accounts and information daily.
• Created and maintained accurate and confidential patient files according to regulatory mandates.
• Compiled physical and digital documents, charts and reports.
• Triaged incoming patients by assessing conditions and modified schedules to handle more severe concerns quickly.
• Directed patient flow during practice hours, minimizing patient wait time.
• Maintained current, organized and efficient office inventories.
• Organized, distributed and replenished office supplies to keep department running efficiently.
• Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
• Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
• Educated patients about medications, procedures and physician's instructions.
• Organized charts, documents and supplies to maintain team productivity.
• Interviewed patients to verify information, record medical history and confirm purpose of visit.
• Contacted pharmacies to submit and refill patients' prescriptions.
• Assessed, documented and monitored vital signs for patients within outpatient setting.
• Completed basic physical assessments of clinic patients to provide optimal care.
• Interviewed and engaged patients to obtain medical history, chief complaints and vital signs. Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Input details about patient histories, physical examinations, medications and other information into physical or electronic charts.
• Followed clinicians throughout shift in high-volume, busy environments.
• Used module medical record software every day and developed advanced skills.
• Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.
• Cleaned , prepared exam rooms
• Measured vital signs.

• Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
• Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
• Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
• Exhibited compassionate care and communication regarding issues surrounding death and dying.
• Managed and maintained patient rooms, shared-living areas and nursing stations.
• Responded to patient alarms and needs-assessment requests to identify course of treatment.
• Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
• Documented activities and recorded information in EMR system.
• Delivered personal nursing assistance in pre- and post-operative situations.
• Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
• Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment.
• Collected and documented vital signs to track current patient conditions.
• Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
• Took patients vitals, including blood pressure, temperature and pulse and documented vital signs and weight of patients.
• Communicated concerns regarding clients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
• Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
• Delivered high level of care to every patient.
• Documented patient intake and dietary requirements and aided with feeding and monitoring.
• Performed light cleaning duties by emptying wastebaskets, sweeping, mopping and sanitizing surfaces.
• Documented information in patient charts and communicated status updates to interdisciplinary care team.

• Fielded inbound calls from customers inquiring about alternative insurance options to generate sales opportunities.
• Processed changes in insurance policies and periodically reassessed client needs.
• Analyzed clients' needs and financial situations to customize insurance policies for individual necessity.
• Calculated premiums and established payment methods.
• Created individualized proposals for clients to include coverage options, premiums and enrollment guidelines.
• Participated in weekly training sessions to improve product knowledge and enhance company growth.
• Developed coordinated protection plan by calculating and quoting rates for immediate coverage action for uninsured clients.
• Developed base for long-term sources of client prospects with referrals, occupational and special interest groups.
• Coordinated enrollment into plan benefits directly with insurance companies or through marketplace.
• Offered patients information and assistance navigating insurance coverage.
• Put together personalized plan recommendations based on individual means and desires.
• Received underwriting approvals after accurately completing applications for insurance coverage.
• Consulted with clients regarding financial histories and benefits needs.
• Suggested additional policies such as disability insurance.
• Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
• Reviewed insurance inquiries, working effectively to accommodate various requests to build agency's reputation as service provider.
• Monitored clients' insurance coverages to ensure changing needs were met.