(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to ensuring regulatory compliance and adherence to practice standards. trust and rapport with patients through excellent communication and interpersonal skills. Empathetic, effective and motivated combines extensive clinical experience and knowledge with compassion. Detailed understanding of protocols governing medical test preparation and documentation. Vital asset for processing medical visits.

  • Patient-handling equipment
  • Sterilization techniques
  • Paperwork submission
  • Patient history expertise
  • HIPAA requirements
  • Strong planning skills
  • Team player with positive attitude
  • Electronic Medical Record (EMR) software
  • Reliable transportation
  • First aid
  • Vital sign monitors
  • Intake and discharge
  • PPE use
  • Patient care documentation
  • Patient and caregiver education
  • Care plan management
  • Medical screening
  • Medical assessment
  • Taking vitals
  • Flow sheet charting
  • Documenting vitals
  • Lab equipment calibration
Education and Training
The Medical Institute of KY Lexington, KY, Expected in 05/2020 Certified Medical Administrative Assistant : - GPA :
Presbyterian Homes & Services - Disease Investigation Data Entry
Pewaukee, WI, 08/2021 - Current
  • Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
  • Identified and corrected data entry errors to prevent duplication across systems.
  • Reviewed and updated account information in company computer system.
  • Adhered to strict data confidentiality policies to prevent information leakage.
  • Proofread documents and edited materials to correct grammar and spelling mistakes.
  • Maintained quality levels above prescribed minimums to support team productivity.
  • Verified and logged deadlines in response to daily inquiries and requests.
  • Compiled, sorted and verified digital data against source documents.
  • Updated departmental standard operating procedures and database to accurately reflect current practices.
  • Reviewed source documents to locate required data for entry.
  • Compiled and documented statistical information for reports.
  • Identified, corrected and reported data entry errors.
  • Scanned and eliminated outdated records to reduce physical document storage footprint.
  • Compiled data from source documents prior to data entry.
  • Maintained confidentiality of client and staff personal details by adhering to company regulations and requirements.
  • Used data input interface to transcribe information from physical source documents into databases.
  • Collaborated with other company employees to understand data requirements, searching databases and performing inquiries to locate specific data items needed.
  • Acquired background clearance to meet government-based position requirements.
  • Coordinated, scheduled and executed in-depth data entry projects.
Allergy Asthma And Sinus Center - Psychiatric Behavioral Health Associate
City, , -

Document all clinical work and maintain the client’s electronic health record , Provide referrals regarding psychiatric evaluations and medication management , intake , vitals , drug testing , referrals , Charting .

  • Identified and addressed individual mental health challenges to support patients.
  • Provided excellent service to patients through personable communication.
  • Documented patient interactions in compliance with HIPAA requirements.
  • Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
  • Verified patient health history and contact information for chart accuracy.
  • Interviewed new patients to complete admission forms and assess mental health status.
  • Used thermometers or blood pressure gauges to take and record measures of patients' physical condition.
Amada Senior Care - Chart Abstractor
City, STATE, 08/2022 - 11/2022
  • Pulled patient records and transferred information to appropriate parties.
  • Proofread documents carefully to check accuracy and completeness of all paperwork.
  • Located and retrieved files, assisting public with general information.
Pearl - Certified Medical Administrative Assistant
City, STATE, 05/2020 - 07/2021
  • Maintained organized documentation and patient files.
  • Answered phone calls to provide assistance, information and medical personnel access.
  • Updated patient accounts and information daily.
  • Created and maintained accurate and confidential patient files according to regulatory mandates.
  • Compiled physical and digital documents, charts and reports.
  • Triaged incoming patients by assessing conditions and modified schedules to handle more severe concerns quickly.
  • Directed patient flow during practice hours, minimizing patient wait time.
  • Maintained current, organized and efficient office inventories.
  • Organized, distributed and replenished office supplies to keep department running efficiently.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Educated patients about medications, procedures and physician's instructions.
  • Organized charts, documents and supplies to maintain team productivity.
  • Interviewed patients to verify information, record medical history and confirm purpose of visit.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Completed basic physical assessments of clinic patients to provide optimal care.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs. Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Input details about patient histories, physical examinations, medications and other information into physical or electronic charts.
  • Followed clinicians throughout shift in high-volume, busy environments.
  • Used module medical record software every day and developed advanced skills.
  • Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.
  • Cleaned , prepared exam rooms
  • Measured vital signs.
Company Name - CNA
City, State, 03/2018 - 04/2020
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Documented activities and recorded information in EMR system.
  • Delivered personal nursing assistance in pre- and post-operative situations.
  • Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
  • Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment.
  • Collected and documented vital signs to track current patient conditions.
  • Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
  • Took patients vitals, including blood pressure, temperature and pulse and documented vital signs and weight of patients.
  • Communicated concerns regarding clients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
  • Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
  • Delivered high level of care to every patient.
  • Documented patient intake and dietary requirements and aided with feeding and monitoring.
  • Performed light cleaning duties by emptying wastebaskets, sweeping, mopping and sanitizing surfaces.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
Company Name - Health Insurance Representative
City, State, 07/2016 - 03/2018
  • Fielded inbound calls from customers inquiring about alternative insurance options to generate sales opportunities.
  • Processed changes in insurance policies and periodically reassessed client needs.
  • Analyzed clients' needs and financial situations to customize insurance policies for individual necessity.
  • Calculated premiums and established payment methods.
  • Created individualized proposals for clients to include coverage options, premiums and enrollment guidelines.
  • Participated in weekly training sessions to improve product knowledge and enhance company growth.
  • Developed coordinated protection plan by calculating and quoting rates for immediate coverage action for uninsured clients.
  • Developed base for long-term sources of client prospects with referrals, occupational and special interest groups.
  • Coordinated enrollment into plan benefits directly with insurance companies or through marketplace.
  • Offered patients information and assistance navigating insurance coverage.
  • Put together personalized plan recommendations based on individual means and desires.
  • Received underwriting approvals after accurately completing applications for insurance coverage.
  • Consulted with clients regarding financial histories and benefits needs.
  • Suggested additional policies such as disability insurance.
  • Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
  • Reviewed insurance inquiries, working effectively to accommodate various requests to build agency's reputation as service provider.
  • Monitored clients' insurance coverages to ensure changing needs were met.

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School Attended

  • The Medical Institute of KY

Job Titles Held:

  • Disease Investigation Data Entry
  • Psychiatric Behavioral Health Associate
  • Chart Abstractor
  • Certified Medical Administrative Assistant
  • CNA
  • Health Insurance Representative


  • Certified Medical Administrative Assistant

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