Livecareer-Resume
JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Websites, Portfolios, Profiles
  • https://bodywork-by-camilla.massagetherapy.com/
  • https://www.linkedin.com/in/camilla-von-lortz-93a7a0b1
  • https://www.facebook.com/massage.by.camilla/
Professional Summary

Objective: Attentive Licensed and Certified Massage Therapist with over 6 years of full time private practice and spa experience implementing myriad approaches to physical and mental restoration. Matches optimal therapeutic techniques to reported symptoms. Confident Licensed Massage Therapist with knack for client relationship building and customer service. Possess great physical strength and judgement. Experienced massage healing techniques and methods, including lymph drainage, shiatsu, trigger point, and Swedish. Hard-working Licensed Massage Therapist with passion for helping people. Dedicated to providing quality therapeutic massages for overall health and wellness. Upholds moral ethics and maintains excellent client relationships. Compassionate Licensed Massage Therapist with sincere and warm approach to massage. Contributes to supportive team environment to advance massage skills and education. Dedicated to promoting health, healing and well-being through therapeutic massage remedies.

Skills

Massage Therapy and Customer Service

  • Hot Stone Massage
  • Sports Massage
  • Physical Strength
  • Trigger Point Massage
  • Deep Tissue Massage
  • Lymph Drainage
  • Anatomy
  • Prenatal Massage
  • Swedish Massage
  • Stress Relief Massage
  • Body Treatments
Work History
01/2016 to Current Certified Massage Therapist Hand & Stone | Holmdel, NJ,
  • Addressed issues arising from athletic activity, including mobility limitations, tennis elbow, back pain and generalized pain originating from muscle tightness through deep tissue massage techniques.
  • Applied principles of trigger point therapy to diagnose and address pain transferred from muscular stress or tightness.
  • Used essential oils to add aromatherapy element to massage sessions, maximizing stress relief and relaxation effect.
  • Reduced or eliminated muscular stress and tightness through Swedish massage, implementing variety of stroke lengths, rhythms and intensities to optimize relaxation.
  • Treated back pain, insomnia, depression and anxiety through use of hot stones along sides of spine, in palms and upon feet, abs and legs.
  • Restored proper flow of body's internal energy through Shiatsu techniques, improving activity of nervous system, hormonal balance and cardiovascular and lymphatic circulation.
  • Advised athletes on areas of concern causing pain or predisposing to injury, instructing on warm-up and stretching techniques to relieve dysfunction and prevent injury.
  • Spoke with clients regarding health history, expectations, services and procedures for over 100% customer satisfaction.
  • Maintained clients' treatment records and designed long-term care programs for return customers.
  • Relieved muscular tension and alleviated cellulite through myofascial release and instruction in self-myofascial release therapy.
  • Sanitized and cleaned massage therapy and common rooms.
  • Performed body scrub therapy on individuals with skin needing exfoliation or hydration using both salt and sugar scrubs and individualized oil selections.
  • Performed 25 hours of massage per week for over 400 clients with wide range of therapeutic methods, including hot stone, Swedish, deep tissue, sports and pregnancy.
  • Provided several daily clients with individualized and detailed information on relaxation, postural improvement, stretching and strengthening.
  • Booked appointments, answered phones, greeted clients, handled payments and created client service tickets for salon with over 6 daily customers.
02/2018 to 02/2020 Teacher Assistant The Home For Little Wanderers | New York, NY,
  • Implemented therapeutic exercises and used repetition, which enabled students to grasp new technique concepts quickly.
  • Organized and guided activities for students, including learning new skils, feedback and practicals.
  • Supervised residential and day treatment children during class and on field trips.
  • Performed special tasks such as personal experiences both proffessionall ad well as per so naland Task to help students with special needs learn and grow.
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals, objectives and philosophies.
  • Supported student learning objectives through personalized and small group assistance.
  • Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
  • Oversaw groups of up to 2 students at school and off-site locations, maintaining optimal safety and security.
  • Supported instructor with test administration, curriculum development and assignment grading.
  • Assessed student assignments to check quality and completeness before submission for grading.
  • Organized classroom materials to help teachers prepare for daily instruction and activities.
  • Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
  • Reviewed lesson material with students individually or in small groups.
  • Helped teachers recognize learning issues evidenced in one-to-one support instruction.
  • Assisted and mentored students in groups of up to 17 by reviewing lesson teachings and assignments.
  • Handed out classroom materials, like pencils, oil and reading material.
  • Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
  • Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
  • Assisted lead teachers with lesson plan creation and materials development .
  • Documented student progress and communicated with parents to keep informed.
  • Worked with lead teacher to monitor class schedule and take attendance.
01/2016 to 07/2019 Certified Massage Therapist Hand & Stone | Huntersville, NC,
  • Addressed issues arising from athletic activity, including mobility limitations, tennis elbow, back pain and generalized pain originating from muscle tightness through deep tissue massage techniques.
  • Applied principles of trigger point therapy to diagnose and address pain transferred from muscular stress or tightness.
  • Used essential oils to add aromatherapy element to massage sessions, maximizing stress relief and relaxation effect.
  • Reduced or eliminated muscular stress and tightness through Swedish massage, implementing variety of stroke lengths, rhythms and intensities to optimize relaxation.
  • Sanitized and cleaned massage therapy and common rooms.
  • Provided safe, effective and appropriate massage therapy techniques with professionalism and enthusiastic attitude to maintain 100% customer satisfaction rates.
  • Performed 25 hours of massage per week for over 500 clients with wide range of therapeutic methods, including hot stone, Swedish, deep tissue, sports and pregnancy.
  • Performed body scrub therapy on individuals with skin needing exfoliation or hydration using both salt and sugar scrubs and individualized oil selections.
10/2001 to 01/2016 Client Service Representative Canon Solutions America | San Francisco, CA,
  • Called existing and prospective customers to evaluate desires and offer Packages and gift certificate options.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Coordinated with operations staff to resolve service problems and boost client satisfaction.
  • Connected with clients through consultative sales strategies to understand and address requirements.
  • Coordinated client meetings to offer expert, individualized service, driving sales and boosting brand loyalty.
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • Introduced clients to available online resources and services to increase convenience.
  • Cultivated long-lasting client relationships based on trust and solid understanding of business needs.
  • Executed and devised business development strategies to attract and acquire new clients, including content marketing, cold-calling and networking.
  • Called existing and prospective customers to evaluate desires and offer Product or Service options.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Helped hundreds of customers by approaching conversations with positive attitude and Action.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Managed master calendar, including efficiently scheduling and confirming conference call appointments for clients networking with clinics
  • Managed receptionist area by greeting visitors, responding to telephone and email inquiries and providing information for in-person requests.
  • Described and explained details about over Number Product or Service options to inform customers and guide purchasing decisions.
  • Entered customer interaction details in Software to track requests, document problems and record solutions offered.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
  • Handled high-volume paperwork and collaborated with Type department to resolve invoicing and shipping problems.
  • Improved overall efficiency Number% by anticipating needs and providing outstanding support.
  • Answered average of Number calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Performed data entry with Software to record call notes, suggestions and questions.
  • Cross-trained and backed up other customer service managers.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Recommended Product or Service to customers, thoroughly explaining details.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Suggested new procedure to persuade cancelling customers to stay with company, resulting in Number% decrease in cancellations.
  • Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
  • Implemented and developed customer service training processes.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
  • Helped Number customers every Timeframe by approaching conversations with positive attitude and Action.
  • Welcomed, greeted and assisted guests in high-traffic store, generating $Amount of dollars in Timeframe business.
  • Provided ongoing guest service, including Product or Service advice.
  • Optimized customer support by establishing collaborative service environment.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
Education
Expected in 10/2015 Certified Massage Therapist | Massage Therapy Monterey Institute of Touch, Carmel Valley, CA, GPA:
Expected in 2015 Certified Massage Practionership | Monterey Institute of Touch, Carmel Valley, CA GPA:
Expected in 06/1992 High School Diploma | Monterey High School, Monterey, GPA:
Additional Information
  • CAMTC #68920 effective 12/2015
  • MAT - #16432 effective 7/2020
  • Volunteer: Rippling River Carmel Valley,CA
  • Volunteer: Wouded Warrier Project
  • Volunteer: Big Sur Marathon
  • Volunteer: Blind and Visionally Impaired Center
  • Find my reviews on Facebook, Google and Yelp under Bodywork and Massage by JessicaClaire
  • Https://bodywork-by-camilla.massagetherapy.com/home.
  • Https://www.facebook.com/massage.by.camilla/
  • Https://g.co/kgs/69dbfE
  • Https://yelp.to/qTKq/llMjX6koo8

Yelp Reviews:

•Jessicais a warm and nurturing person who puts her heart and soul in the massages she gives. She is always learning new techniques and expanding her knowledge of her art. She tailors the massage to your needs and is always kind and positive. I definitely recommend her practice to anyone needing an excellent massage and to leave feeling better.

Regular client, Yelp review 5/2018.

•Jessicais a warm and nurturing person who puts her heart and soul in the massages she gives. She is always learning new techniques and expanding her knowledge of her art. She tailors the massage to your needs and is always kind and positive. I definitely recommend her practice to anyone needing an excellent massage and to leave feeling better.

Yelp review, 2017.

•A 5 star review of Bodywork and Massage by JessicaClaire by M G.:

https://www.yelp.com/biz/bodywork-and-massage-by-camilla-von-lortz-pacific-grove?hrid=UcBXRR0-729xDD-Z1YqS9g&utm_source=ashare&ref=yelp-android

•A 5 star review of Bodywork and Massage by JessicaClaire by James A.:

https://www.yelp.com/biz/bodywork-and-massage-by-camilla-von-lortz-pacific-grove?hrid=BGIiIzsKp-t1RGNiNlywNw&utm_source=ashare&ref=yelp-android

•A 5 star review of Bodywork and Massage by JessicaClaire by Valerie E.:

https://www.yelp.com/biz/bodywork-and-massage-by-camilla-von-lortz-pacific-grove?hrid=O5RG0VIIh-WIe9C42AUt-A&utm_source=ashare&ref=yelp-android

•A 5 star review of Bodywork and Massage by JessicaClaire by Stephanie W.:

https://www.yelp.com/biz/bodywork-and-massage-by-camilla-von-lortz-pacific-grove?hrid=ON0kHmdBmmJ6euAxIq56kQ&utm_source=ashare&ref=yelp-android

•Seriously the best massage I've ever had. I was a mess and after I felt like a new person. I suffer from fibromyalgia and constant anxiety pain. She made me feel like a normal person again. I would go to her weekly if I lived in the area.

If you live there or are just visiting GO! She will give you the best massage ever!

Anita Y., yelp 5 star review 2018

•Jessicais such a caring person and gives a wonderfully relaxing massage. She's done deep tissue work on me as well - my neck and shoulders are usually a train wreck and she works wonders. Lovely, peaceful setting and highly recommended.

Rob E. Yelp review 2018

•Jessicadoes a great job. I always leave feeling relaxed and glad I went see her. She is a very patient person never rushes through the massage. She is a kind soft spoken person who has your best interest at heart and over time she has become a good friend who I enjoy spending time with.

Michael B. Yelp review 2018

•Wow. Jessicais the real deal. I get a lot of massages and she really knows what the deal is....

Nate D. Ywlp review 2017

•Jessicawas really great. She is obviously well trained and gave a great massage. One of the best!!! Highly recommend.

David S. Yelp review 2017

Certifications
  • First Aid/CPR Certified
  • Certified Massage Therapist CAMTC
  • Hawaii Massage Therapist Certificate

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Resume Overview

School Attended

  • Monterey Institute of Touch
  • Monterey Institute of Touch
  • Monterey High School

Job Titles Held:

  • Certified Massage Therapist
  • Teacher Assistant
  • Certified Massage Therapist
  • Client Service Representative

Degrees

  • Certified Massage Therapist
  • Certified Massage Practionership
  • High School Diploma

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