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certified home health aide resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Well-qualified Personal Care worker skilled in delivering top-quality home care support. Effective at ambulating patients, meeting personal grooming needs and administering medications. Detail-oriented in maintaining clean and organized personal areas to support daily living safety. Experienced providing skilled one-on-one care to patients in home-based settings. Good planning, communication and relationship-building skills.

Skills
  • Progress documentation
  • Community integration
  • Patient care
  • Care plan assessment
  • Medication administration
  • First aid and safety
  • Managing deadlines
Education
Hollywood Career Institute Hollywood, FL, Expected in 06/2019 : CNA Assistant Training - GPA :
Touze Health Institute Hollywood, FL, Expected in 04/2018 : Home Health Aide - GPA :
  • Coursework in Assisting with self administration of medication (4hrs), Blood borne pathogens and infection control (2hrs), Alzheimer's disease part 1 &2 (4hrs), Domestic violence (2hrs), HIV/AIDS/OSHA (4 hrs), HIPAA (2hrs), Zero tolerance (2hrs), Communication with cognitively impaired clients (2hrs), Abuse, Neglect and incident reporting (2hrs), Documentation & legal aspects (2hrs), Residents' rights (2hrs), and Medical errors (2hrs)
University of West Florida Pensacola, FL, Expected in 12/2014 Bachelor of Science : Healthcare Administration - GPA :
Florida State College At Jacksonville Jacksonville, FL Expected in 05/2012 Associate of Arts : General Studies - GPA :
Work History
Kaiser Permanente - Certified Home Health Aide
La Palma, CA, 01/2017 - Current
  • Maintained clean, safe and well-organized patient environment.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
  • Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
  • Worked to improve and enhance patient lives through effective and compassionate care.
  • Supervised daily activities and provided assistance when needed.
Brookdale Senior Living - Concierge
Export, PA, 01/2016 - Current
  • Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
  • Arranged for transportation to and from airport, train station and events for visitors.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
  • Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Received incoming calls and messages and addressed or triaged phone requests.
  • Developed standard operating procedures and document workflows for current and future process steps.
  • Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from protecting company reputation and loyal client base.
  • Recorded data and kept communication log on for supervisors and other support staff, encouraging smooth transitions at shift change.
  • Adhered to established policies, procedures and compliance for satisfactory audit rating.
  • Assisted clients with life skills, including personal hygiene, eating and making good choices.
  • Inspected inbound and outbound products for compliance with established industry standards, company policies and procedures.
  • Welcomed visitors to office, communicated arrival to team and managed visit expectations.
  • Sorted incoming mail and faxes and expedited urgent correspondence for immediate attention.
Accesso - Park Manager
Gurnee, IL, 09/2003 - Current
  • Planned activities like nature hikes to educate children and adults.
  • Promoted education on ecology, natural resources and environmental concerns to visitors through captivating presentations, elaborate exhibits and hands-on workshops.
  • Managed high-value existing and new business partnerships to deliver on objectives and maximize corporate revenue, support and awareness.
  • Analyzed current business plan, identified inefficiencies in existing processes, and tracked performance following implementation of improvements.
  • Investigated and resolved customer complaints to foster satisfaction.
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
  • Documented meeting minutes and distributed to staff to facilitate follow-up and permanent record.
  • Supported administrative assistant by tracking attendance, expenses and facility use and documenting information.
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
  • Managed logistics operations to meet customer expectations and financial standards and policies.
  • Received incoming calls and messages and addressed or triaged phone requests.
  • Converted community contacts into potential clients through networking, consistency and credibility.
  • Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision.
  • Managed quality assurance program including on site evaluations, internal audits and customer surveys.
  • Scheduled support staff to guarantee complete coverage for every shift.
  • Complied with safety and hazardous material handling, storage regulatory requirements and internal procedures affecting business operations.
US Army - Active Duty Soldier
City, STATE, 04/1997 - 04/2003
  • Patrolled designated coverage areas and evaluated terrain for defensive use.
  • Responded to emergencies with speed, efficiency and knowledgeable assistance.
  • Realized 100 % accuracy in inventory count of weapons, equipment and vehicles for combat group during extended deployment to forward operating area.
  • Achieved 90 % on all physical fitness evaluations and agility testing.
  • Determined and recommended methods to address improvement opportunities.
  • Provided observations, took measurements and performed tests at various stages according to quality control plan.
  • Adhered to established policies, procedures and compliance for satisfactory audit rating.

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Resume Overview

School Attended

  • Hollywood Career Institute
  • Touze Health Institute
  • University of West Florida
  • Florida State College At Jacksonville

Job Titles Held:

  • Certified Home Health Aide
  • Concierge
  • Park Manager
  • Active Duty Soldier

Degrees

  • Bachelor of Science
  • Associate of Arts

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