Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Punctual individual enthusiastically handling numerous tasks, including activities of daily living and meals in home and institutional environments. Conscientious and attentive professional available to work any shift, including holidays. Skilled in ambulation assistance and patient transportation. Trained HHA and First Responder with experience, skill and independently judgment to confidently handle clients' home health needs. Demonstrated success in working with clients of different backgrounds and needs. Certified in First Aid, CPR and BLS. Reliable employee offering excellent communication and good judgment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

  • Progress documentation
  • Care Plan Management
  • Care Plan Assessment
  • Patient Care
  • Patient Bathing
  • First Aid and Safety
  • Compassion
  • Conflict resolution
  • Critical thinking
  • Responsible
  • Organization and Time management
  • Customer service
  • Analytical skills
Work History
05/2021 to Current Certified Home Health Aide Providence Health & Services | Redmond, WA,
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Provided mobility assistance such as walking and regular exercising.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
  • Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
  • Supervised daily activities and provided assistance to staff.
  • Assisted disabled clients to support independence and well-being.
  • Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
  • Completed medical and program reports and maintained records following clinic standard operating procedures.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
05/2010 to 12/2019 Dept. Mgr Greif Brothers | Saint Francis, WI,
  • Arranged sales incentives with store management and vendor representatives to reward deserving team members for exceeding expectations.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Analyzed and interpreted store trends to facilitate planning.
  • Communicated with managers of other departments to maintain transparency.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Devised processes to boost long-term business success and increase profit levels.
  • Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
08/2007 to 12/2011 Emergency First Responder Farmland Fire Dept. | City, STATE,
  • Learned new techniques to better serve patients' needs.
  • Followed decontamination and mandatory reporting procedures when dealing with infectious individuals.
  • Evaluated injured or ill persons to determine nature and extent of concerns.
  • Communicated clearly and openly with dispatch to receive new orders and convey important updates about scenes.
  • Implemented emergency airway management and heart monitoring at scenes and during transport.
  • Prioritized medical procedures based on severity of concern and available resources.
  • Cleaned and replenished vehicle daily to maintain readiness for emergency medical response.
  • Kept up with continuing education requirements to maintain certification.
  • Communicated with dispatchers or treatment center personnel to provide information about situation, to arrange reception of victims or to receive instructions for further treatment.
  • Stabilized serious and critical patients for transport to medical facilities with advanced care teams.
  • Conveyed information about conditions and field treatments given to medical facility staff.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
02/2006 to 03/2009 Customer Service Manager Walmart | City, STATE,
  • Provided primary customer support to internal and external customers.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Provided information regarding charge accounts and loyalty programs.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Responded to customer requests for products, services and company information.
  • Answered constant flow of customer calls with minimal wait times.
Expected in 06/2002 High School Diploma | Winchester Community High School, Winchester, IN GPA:
  • CHHA - Certified Home Health Aide
  • Certified in Adult, Child, Infant CPR, AED and First Aid

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School Attended

  • Winchester Community High School

Job Titles Held:

  • Certified Home Health Aide
  • Dept. Mgr
  • Emergency First Responder
  • Customer Service Manager


  • High School Diploma

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