Experienced Dialysis Technician with strong clinical and people skills.Fully credentialed PCT with experience providing compassionate care in a dialysis environment.Capable team leader performing hands-on production tasks to assemble, align and test device sub-assemblies and complete system.Strong ability to communicate clearly and effectively to patients and staff.Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Certtified Hemodialyis Technician
August 11, 2016
Fresenius Kidney CareCharlotte, NCCertified Hemodialysis Technician02/2015 to Current
Perform vascular access cannulation and report any difficulties in cannulation or unusual findings to nurse supervisor.
Perform administration of Heparin as delegated or as allowed by state law.
Obtain vital signs prior to reinfusion; perform all relevant functions necessary for the discontinuation of treatment and document.
Perform and record Pre and Post dialysis evaluation, weight and vital signs with initial identification.
Initiate dialysis treatment according to prescribed orders including blood flow (QB) and dialysate flow (QD).
Obtain all prescribed laboratory testing and prepare specimens for collection.
CSL Plasma CenterCharlotte, NCDonor Support Technician05/2014 to 02/2015
Prepares donor booth and autopheresis machine for the pheresis process.
Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process while maintaining awareness to any reaction a donor may have during or after the pheresis process.
Ensures the accurate and legible recording of patient data in charts, records and Donor Management System as outlined in SOPs.
Maintains clean and efficient work environment and ensure sufficient operating supplies are available as needed.
Follow all Health Safety and Environment SOPs and OSHA policies and procedures and maintains confidentiality of all personnel, donor and center information.
CSL PlasmaCharlotte, NCReceptionist05/2014 to 02/2015
Greet Donors Schedule and register qualified plasma donors Maintain awareness to any reaction a donor may have during or after the pheresis process Educate new donors on the use of products made from donated plasma.
Ensure that all donors' questions are answered timely, accurately and professionally.
Ensures the accurate and legible recording of patient data in charts and records.
Maintains clean and efficient work environment and ensures sufficient operating supplies are available as needed.
ConnextionsCharlotte, NCCustomer Service Representative12/2011 to 05/2014
Deal directly with customers via telephone.
Receive inbound calls from customers' interested in health program.
Provide assistance with enrollment.
Educate customers on wellness program and processes.
Family Medical Clinic, Edwards Water CollegeJacksonville, FLMedical Assistant09/2010 to 11/2011
Performed administrative duties such as handling multi phone lines, schedule appointments, maintaining medical records, patient processing.
Responsible for collecting blood samples for medical tests or blood donations.
Record patient medical histories and vital signs.
Show patients to examination rooms and prepare them for the physician.
Prepare rooms for patient examinations, keeping the rooms neat and clean.
Assist physician with physical exams.
Greet each patient with a genuine smile.
Administer urinalysis and hemoccult for patients.
Contact medical facilities or departments to schedule patients for tests or admission.
EWC Schell Sweets CenterJacksonville, FLMedical Assistant08/2010 to 09/2010
Responsible for taking patient vital signs and blood pressure manually and with blood pressure cuff.
Assist senior citizens with participating in aerobic activities.
Front desk specialist and directed customers to appropriate staff personnel.
Maintain and update student and client records for center alphabetically and numerically.
Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information.
Forever 21Pineville, NCSales Associate11/2009 to 02/2010
Responsible for cash inventory Greet customers and informing customers of sales and specials Administrative Duties Stock and process freight Work fitting room.
JP MorganCharlotte, NCData Entry Clerk02/2009 to 10/2009
Verifies information entered into customer account.
Maintains database by entering new and updated customer information.
Maintains customer confidence and protects operations.
FedExCharlotte, NCPackage Handler07/2008 to 01/2009
Loading and Unloading Small Packages Lifting, Carrying, Pulling and Pushing packages up to 100 lbs.
Examine and inspect containers, materials, and products to ensure that packing specifications are met.
Load materials and products into package processing equipment.
Mark and label containers, container tags, or products, using marking tools.
UPSCharlotte, NCPackage Handler03/2008 to 06/2008
Unload and load mail packages from trucks and planes Lift, lowering and sliding packages 25-70 lbs Sorting mail Accept and check containers of mail from large volume mailers, couriers, and contractors.
Bundle, label, and route sorted mail to designated areas depending on destinations and according to established procedures and deadlines.
Cancel letter or parcel post stamps by hand.
Check items to ensure that addresses are legible and correct, that sufficient postage has been paid or the appropriate documentation is attached, and that items are in a suitable condition for processing.
Clear jams in sorting equipment.
BIC WarehouseCharlotte, NCMaterial Handler10/2007 to 01/2008
Responsible for packing pens, pencils, highlighter and other BIC products.
Maintain clean working area to eliminate damage to merchandise.
Follow order request from conveyor belt.
Burger KingCharlotte, NCCashier, Cook, Expeditor06/2007 to 09/2007
Responsible for cash inventory.
Fulfill the company defined customer experience by providing a friendly, available, customer focused service.
Prepare food orders to customer specifications.
Follow hand washing policies.
Maintain clean work area, organize and properly stock at all times.
Education and Training
Medical Assistant Certificate in Medical Assistant2011Jacksonville Job Corps Center, Jacksonville, FL
High School Diploma:Computer Technology2008Phillip.O.Berry Academy of Technology, Charlotte, NCComputer Technology