certified correctional officer resume example with 8+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Ambitious student pursuing psychology degree eager to contribute developed knowledge in a correctional officer role. Skilled in observation and deescalation techniques in all settings. Adaptable and driven with strong work ethic and motivation to thrive in team-based or individually motivated settings. With my skills obtained throughout my various jobs and course studies, I can observe behaviors and prevent injury whether to oneself or to others.

  • Crisis management
  • Evidence preservation
  • Excellent problem solver
  • Trained in defensive tactics
  • Strategic planning and organization
  • Restraint techniques
  • Ethical standards of conduct
  • State and federal laws knowledge
  • File and record maintenance
  • Behavioral disorders familiarity
  • First aid and CPR certified
  • Armory and key control
  • Crisis Prevention Intervention (CPI)
  • Inmate rights
  • Non-violent intervention
  • Negotiation
  • Mentorship
  • Safety
  • Product Knowledge
  • Criminal Justice
  • Observation
Certified Correctional Officer, 05/2019 to Current
WellpathThornton, PA,
  • Inspected cells and conducted random searches of common areas.
  • Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
  • Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
  • Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
  • Detected potential threats and quickly defused conflicts.
  • Maintained clear and open communications with facility areas to support safe operations.
  • Informed inmates and visitors of rules, safety and security procedures and responsibilities.
  • Supervised residents during meal distribution and intake, recreation time and work-site performance.
  • Applied non-violent response tools and physical restraint during problematic situations.
  • Enforced resident behavior management protocols and drafted incident reports for infractions.
  • Received property from incoming inmates, provided receipts and inspected items for contraband.
  • Transported inmates to and from medical and dental appointments, funerals, work details and court hearings.
Assistant Manager, 05/2014 to 10/2019
SbarroToms River, NJ,
  • Delegated daily tasks to team members to optimize group productivity.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Completed inventory audits to identify losses and project demand.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Oversaw team development according to industry service standards to further customer loyalty.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
Jewelry Sales Associate, 05/2017 to 05/2019
Ben Bridge JewelerAiea, HI,
  • Cleaned jewelry cases daily with glass cleaner and dusters to keep displays pristine.
  • Provided excellent service to customers through active engagement, direct eye contact and listening skills.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Followed store opening and closing procedures as per company guidelines.
  • Asked open-ended questions to ascertain what type of item customer desired, price range limits and recipient of item.
  • Managed and processed customer payments made by credit and debit cards as well as cash and provided correct change if applicable.
  • Restocked merchandise from inventory during downtime when items upfront became low.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Calculated pricing, applied discounts and collected payments to process transactions.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Trained and coached newly hired associates on store return policies and customer service techniques.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Honed conflict resolution skills as result of diffusing tense situations with unhappy customers.
  • Provided information to customers on upcoming promotions, activities and events.
Cashier, 01/2013 to 05/2016
Andretti Indoor Karting & GamesMarietta, GA,
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Met high productivity standards in processing payments for customers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Resolved customer complaints and escalated worsening concerns for remediation.
  • Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
Education and Training
Associate of Arts: Psychology, Expected in 12/2017 to Lenoir Community College - Kinston, NC
Bachelor of Arts: Psychology, Expected in to East Carolina University - Greenville, NC
High School Diploma: , Expected in 06/2014 to Greene Central High School - Snow Hill, NC
Activities and Honors

-Member of the National Society of Leadership and Success, East Carolina University chapter

-BETA Club member, Greene Central High School Chapter

-National Honors Society, Greene Central High School Chapter

-National Music Honors Society, Greene Central High School Chapter

-CPR Certification

-Crisis Intervention Training Certification, Eastern Correctional Institution, NCDPS

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Resume Overview

School Attended

  • Lenoir Community College
  • East Carolina University
  • Greene Central High School

Job Titles Held:

  • Certified Correctional Officer
  • Assistant Manager
  • Jewelry Sales Associate
  • Cashier


  • Associate of Arts
  • Bachelor of Arts
  • High School Diploma

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