Certified Correctional Officer resume example with 9+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
I believe in having a sound work ethic that embodies hard-work, respect, honesty and commitment. I implement rules, policies, and procedures on a daily basis to ensure a safer environment. Given the opportunity to work alongside your team, I would dedicate myself to being an asset. I possess quality leadership attributes to include, being dependable, organized, responsible, and hard working. I am effective in my communication skills both verbally as well as in report writing.
Achievements
In 2019 was selected as a Defensive Tactics Instructor and certified through Krav Maga Worldwide Instructor's Course. I completed a Crisis Intervention Training Course in 2019. In 2020 I received a Directors Award for participating in the startup of Snake River's Resource Team. This team works in close proximity with long term isolation Offenders to help rehabilitate them for release to the community. I was also awarded with an Outstanding Service Award in 2020 for being one of four people who participated in the start up of the Pre-Release Program. In this program, isolated Adults in Custody (AIC's) work in a class room setting, where we teach them how to fill out resumes and interview for jobs, as well as how to interact while facing conflict during everyday life in the community. In 2023, I am currently enrolled in DOC's Leadership Development Program.
Skills
Evidence Handling
Report writing
Investigating
Interviewing
Searching
Problem solving
Public Safety
Emergency Response
Disciplinary Actions
Incident Reporting
Firearms Training
Conduct Reporting
Facility Inspections
Contraband Searching
Safety and Security
Cell Inspections
Recordkeeping
Practical Problem Solving
Stress Management
Conflict Resolution
Time Management
Rule Enforcement
Leadership Development
Attention to Detail
Team Exercises
Employee Performance Reviews
Employee Interviewing
Persuasive Negotiation
Individualized Instruction
Clear Communication
Verbal and Written Communication
Documentation and Recordkeeping
Strategic Planning
Decision Making
Performance Evaluation and Optimization
First Aid/CPR
Customer Service
Teambuilding
Adaptability
Cultural awareness
Leadership
Critical thinking
Responsible
Grievance Resolution
Investigative Procedures
Active Listening
Policy Investigations
Complaint Investigations
Work History
Public Information Officer, 04/2023 to Current Wellpath – , , Ontario, OR
Forged strong media relationships to further public relations goals.
Wrote after action reports, talking points and and responses to requests for information.
Set up interviews with staff members to field media requests.
Intensive Management Unit- OS2- Job Rotation, 03/2023 to Current Akumin Inc. J Usf – , , Ontario, OR
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Organized and maintained chart filing system to promote quick data finding for staff.
Entered data into appropriate fields, databases, records and files.
Performed various administrative tasks by filing, copying and faxing documents.
Field Training Officer, 05/2021 to Current Prairie Meadows – , ,
Coordinated and conducted various training, such as report writing, reality based training, and physical fitness.
Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
Earned positive feedback from new staff regarding classroom instruction and student learning success.
Attended and reported in new employee performance review meetings.
Provided constructive criticism to a diverse group of trainees.
Acted as a liaison between newly hired staff and management by demonstrating effective communication.
Ability to mentor new staff to implement safe practices.
Recruited and screened potential participants.
Explained questions in better detail for interviewees to allow truthful answers.
Conducted interviews with participants to assess eligibility.
Exceeded goals through effective task prioritization and great work ethic.
Developed and maintained courteous and effective working relationships.
Defensive Tactics Instructor, 12/2019 to Current Viejas Enterprises – , ,
Developed and maintained courteous and effective working relationships.
Demonstrated respect, friendliness and willingness to help wherever needed.
Learned new skills and applied to daily tasks to improve efficiency and productivity.
Applied various teaching aids to minimize learning gaps and instruct and motivate students.
Evaluated and revised lesson plans and course content to achieve student-centered learning.
Conducted healthy lifestyle and fitness practices to maintain physical, mental, and emotional wellness.
Certified Correctional Officer, 02/2016 to Current Company Name – , ,
Proficiency in maintaining records, writing misconduct reports, STIRR reports, staff evaluations, and Resource Team work summaries in a timely, accurate, and organized manner.
Documented findings and prepared detailed reports.
Kept current on all agency and state policies, rules, regulations and statutes.
Completed legal and safe searches of vehicles, property and containers.
Interviewed and interrogated suspects.
Carefully documented statements, observations and evidentiary materials.
Conducted interviews with witnesses and Offenders.
Prepared case reports from allegations, interviews and physical evidence.
Prepared, processed and maintained forms, reports, logs, records and activity journals
Tracked inmates through head counts, visitor logs and scheduled activities.
Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
Booked new inmates into facility and processed inmates for release.
Interviewed offenders to determine safe housing in order to maintain safe and orderly operations.
Observed behavior of residents individually and in groups.
Escorted inmates to and from cells, court, hospitals and medical appointments.
Addressed inquiries from general public, other staff, inmates and visitors to resolve concerns.
Conducted routine and emergency head counts.
Identified needed updates to correctional plans and assigned inmates to appropriate housing.
Inspected work sites and crew trucks for contraband, cleanliness and safety.
Prepared, processed and maintained forms, reports, logs, records and activity journals.
Completed all missions without incident and acted as team leader on missions.
Verified safety and security of inmates within institution through consistent and continuous onsite monitoring.
Maintained high level of awareness and reported suspicious activity.
Grievance/ Discrimination/ ADA Coordinator, 09/2022 to 03/2023 Company Name – , , Ontario, OR
Currently manage an ADA caseload that consists of approximately 800 AIC's at any given time.
Ensures compliance with ADA on an institutional level.
Administering the AIC grievance program and process; to apply a grievance procedure which permits AIC's to have access to an orderly, fair, simple and expeditious method of resolving grievances.
Review all decisions made on AIC grievances at the institutional level; to determine whether or
not appropriate actions were taken at the institutional level in addressing that particular grievant.
Determine what issues are grievable in accordance with the departmental grievance policy.
Investigating and conducting personal interviews regarding AIC grievances and discrimination complaints in order to determine the validity of an individual complaint.
Conducting interviews with staff and AIC's in order to determine the nature, scope and validity of AIC grievances.
Collaborate with legal counsel and other administrative staff and stakeholders with regard to legal issues and departmental policy.
Provide counsel to institution staff in such areas and development of AIC grievance procedures as interpretation of departmental grievance policies.
Prepare reports and make recommendations for corrective action and to track patterns of AIC
grievances. I supervise the grievance process as it relates to Snake River Correctional Institution.
Interviewed persons involved in equal opportunity complaints to verify case information.
Front Desk Receptionist, 09/2015 to 01/2016 Company Name – , ,
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Entered customer data into room system and updated information.
Explained details regarding property to acclimate patrons to resort environment.
Hotel Front Desk Manager, 01/2013 to 09/2015 Company Name – , ,
Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Determined required job seeker qualifications for potential interview by reviewing and evaluating resume and application information.
Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Welcomed each new arrival pleasantly and confirmed reservations and identification.
Collected room deposits, fees and payments.
Prepared weekly employee work schedules for team members.
Collaborated with team members to handle guest requirements from check-in through check-out.
Resolved service-related problems and documented actions in system.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Kept accounts in balance and ran daily reports to verify totals.
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
Entered customer data into room system and updated information whenever patrons changed rooms.
Wildland Firefighter, 06/2012 to 10/2012 Company Name – , ,
Acted quickly to contain hazardous chemicals likely to catch fire, leak or spill.
Patrolled burnt areas after fires to locate and eliminate hot spots that could flare or rekindle.
Drove and operated structural pumpers, tankers, ladders and service vehicles to aid in rescue operations.
Notified fire dispatchers to detail difficulties encountered, request additional firefighters and obtain emergency supplies.
Established water supplies, connected hoses, and directed water onto fires.
Cut and cleared brush and dug trenches to create fire lines using axes, chainsaws or shovels.
Education
High School Diploma: , Expected in 06/2012 Lakeview Highschool - Lakeview, OR, GPA:
Certifications
I am firearms certified, CPR/First Aid certified, I have my certification of completion of 40 hours of Crisis Intervention Training, certified Defensive Tactics Instructor, and I am also a certified Field Training Officer.
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