Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Dedicated Correctional Officer with approximately 2 years of experience working with the Florida Department of Corrections, Northwest Florida Reception Center. Bringing forth the ability to command the respect and compliance of inmates while working to foster a safe and peaceful environment. Experience with investigations, gang related interventions, staff development, and prison intelligence. Passionate about contributing to the safety of all prisoners and staff members, while also helping to rehabilitate prisoners.

  • Excellent problem solver
  • Educated in occupational hazards and safety precautions
  • Strategic planning and organization
  • Restraint techniques used in correctional environment
  • Keep accurate record of equipment/accountability
  • First aid and CPR certified
  • ID verification
  • Strong interpersonal skills
  • Basic math
  • Supervision/ Movement control
  • Ability to file records in timely manner
  • Able to learn procedures quickly & execute
  • Multitasking
  • Time management
  • Highly proficient in report writing, proofreading, report development
  • Firearms trained
  • Conflict resolution
Certified Correctional Officer, 08/2019 to Current
WellpathTrion, GA,
  • Maintained daily logs of shift activity.
  • Received property from incoming inmates, provided receipts and inspected items for contraband.
  • Inspected cells and conducted random searches of common areas.
  • Informed inmates and visitors of rules, safety and security procedures and responsibilities.
  • Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
  • Maintained correct physical head count at all times.
  • Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
  • Reviewed housing assignments and reassigned inmates to meet allocation and safety needs.
  • Maintained appropriate control, security and well-being over those detained.
  • Promoted rehabilitation of offenders and maintained safety of staff and residents.
  • Conducted internal security checks to ascertain inmate safety.
  • Assisted in restraining violent and unruly inmates.
  • Supervised inmates during day-to-day activities.
  • Applied non-violent response tools and physical restraint during problematic situations.
  • Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
  • Attended regular trainings and maintained appropriate certifications.
  • Detected potential threats and quickly defused conflicts.
  • Completed dorm sanitation and maintenance checks and reported results to management.
  • Searched building and grounds, living quarters and work areas for contraband.
  • Prepared, processed and maintained forms, reports, logs, records and activity journals.
  • Conducted routine and emergency head counts.
  • Addressed inquiries from general public, other staff, inmates and visitors to resolve concerns.
  • Booked new inmates into facility and processed inmates for release.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
  • Determined and assigned inmates to appropriate housing.
  • Escorted inmates to and from cells, court, hospitals and medical appointments.
  • Identified facility openings and designated inmates to housing units.
  • Supervised dining hall, outdoor recreation area, vocational shop and inmate housing unit.
  • Verified all prison visitors carried proper identification and had no contraband before entering institution.
  • Oversaw control center, monitoring inmates, visitors and employees for signs of suspicious behavior.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Established positive working relationships and maintained boundaries with resident offenders.
  • Restrained inmates when disturbances required physical intervention.
  • Maintained custody and control of anywhere from 950-1,100 inmates housed at the Main Unit
  • Help train new officers and lead continuing in-service training programs
  • Follow state-mandated policies and procedures and help resolve conflict between inmates
  • Serve and process disciplinary reports
  • Respond to emergency situations
  • Manage a Housing Dormitory
  • Assisting in the rehabilitation of male inmates
  • Ensure all equipment is accounted for and all keys are working properly
  • Assist surrounding counties and institutions if a disturbance was to arise
  • Write, and review incident reports, disciplinary reports, use of force reports
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Handled inmate counts and searches for missing inmates.
  • Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts, extended days, hvr's
  • Verified facility security by inspecting plumbing, outside areas, locks and cells for potential hazards.
Ecommerce/Retail Customer Service Associate, 01/2017 to 01/2018
WalmartCity, STATE,
  • Demonstrated store's values and mission through customer service to ensure complete customer satisfaction.
  • Maintained knowledge of products and services offered and replenished products on sales floor.
  • Helped customers locate store products.
  • Engaged customers while solving issues and providing solutions with fast and accurate transaction processing.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Tracked stock using company inventory management software.
  • Maintained records related to sales, returns and inventory availability.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
  • Educated customers on promotions to enhance sales.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
  • Worked productively with customers to meet order requirements and service expectations.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Tracked substitutions and informed customers of changes.
Manager/Bartender, 08/2015 to 05/2017
Raider LanesCity, STATE,
  • Supervised cleanliness of guest service areas before, during and after service.
  • Placed weekly liquor orders and performed weekly liquor counts, maintaining adequate inventory.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
  • Checked identification of customers to verify age requirements needed to purchase alcohol.
  • Supported servers by preparing specialty drinks for patrons in all areas of establishment.
  • Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
  • Optimized bar inventory and storage to effectively meet expected business levels with adequate stock of alcohol, soft drinks and other supplies.
  • Collected food, wine and appetizer orders from patrons and promoted upsell items.
  • Kept close track of bar tabs and transferred open tabs to dining area seamlessly, smoothing process for wait staff.
  • Multitasked to meet customer, business operations and server needs with minimal errors or delays.
  • Engaged in small talk with patrons to build rapport and earn repeat business.Handled various bookkeeping situations
  • Managed over the phone appointments for parties
  • Developed new signature cocktails to support bar marketing brand and increase profits.
  • Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
  • Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
  • Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
  • Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Took customer orders and capitalized on opportunities to sell special beverage and food options.
  • Managed accurate register and produced daily sales reports backing up inventory usage numbers.
  • Set up glassware, liquor and other necessary supplies for special events.
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
Education and Training
: Radiology, Expected in
Gulf Coast State College - Panama City, FL
  • Coursework in anatomy and physiology, patient care and principals of radiologic exposure
  • Attended clinicals at surrounding hospitals like Gulf Coast Regional Medical Center, Bay Medical Scared Heart Hospital, Jackson Hospital in Marianna
  • Work one on one with patients of all ages, and medical problems
  • Critical thinking of how to get the best image without causing crucial pain and discomfort to the patient if they can not move a certain way
High School Diploma: , Expected in 06/2016
Caledonia-Mumford High School - Caledonia, NY
  • Advanced Regents Diploma
  • Member of National Honor Society
Associates : Liberal Arts And General Studies, Expected in 05/2017
Genesee Community College - Batavia, NY
  • Was able to only take one year of classes
  • Taken college credit classes since 9th grade in high school
  • Certified Correctional Officer, Florida Department of Corrections - May 2020

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School Attended

  • Gulf Coast State College
  • Caledonia-Mumford High School
  • Genesee Community College

Job Titles Held:

  • Certified Correctional Officer
  • Ecommerce/Retail Customer Service Associate
  • Manager/Bartender


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