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certified clinical medical assistant ward clerk resume example with 16+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Reliable Medical Support professional with 8 years of experience in an medical environment. Expertly assist with Emergency Medicine operations and physician support by gathering patient information, admitting patients into Virtual and CDU wards. Also transferring patients out for a higher level of care.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Skills
  • Appointment Scheduling
  • Working face to face,directly with customers
  • Incoming call reception
  • Patient data confidentiality
  • Administrative support
  • Ability to work independently
  • Verifying and updating patient's insurance
  • Verifying and updating patient's demographics
  • Ability to work in team environment
  • Knowledge of medical terminology
  • Ability to independently set priorities and organize work to meet deadlines
  • Ability to collaborate and communicate with wide range of clinicians across multiple disciplines board.
  • Multitasking Abilities
  • Working in a high stressful environment
  • Experience working in an Emergency Department setting
Education
Miller-Motte College Augusta, GA, Expected in 2015 Associate of Occupational Science : Medical Assisting - GPA :
West Laurens High School Dexter, GA Expected in 05/1993 High School Diploma : - GPA :
Work History
Macon Rehabilitation And Healthcare Center - Medical Support Assistant
, , Dallas, TX 03/2022 - Current
  • Used VISTA SCHEDULING,CPRS, ES,MICROSOFT OUTLOOK, BED MANAGMENT and Insurance Capture Buffer (ICB) to maintain and record patient data, insurance information and generate reports.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Built positive rapport with patients to make patients feel comfortable during uncomfortable procedures.
  • Verified and updated clinical and demographic records though ES and VISTA.
  • Advanced knowledge of medical terminology due to technical nature of language utilized by clinicians.
  • Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.
  • Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.
  • Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.
  • Scheduling patients for Tele and VVC appointments
  • Scheduling appointments and handling patient inquiries
  • Admitting patients in the CDU OBS Unit and also doing Virtual Admissions
  • Registering patients that haven't ever been to the North Texas VAMC
  • Answered phone calls and messages for the physician, PA's, NP's in the emergency room
  • Scheduling appointments for follow-up's and also COVID follow up appointments
  • Documented all maintenance and repairs in a timely manner
  • Attended all required training, education and meetings
  • Completed skilled administrative work to support all office staff and operational requirements
  • Knowledge of Microsoft Teams
Laurel Baye Healthcare - Certified Clinical Medical Assistant/Ward Clerk
, , Macon, GA 01/2018 - 12/2021
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Maintained detailed records of test results by entering data and patient information into computer.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Managed over 50 calls per day
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Carried out day-day-day duties accurately and efficiently
  • Used coordination and planning skills to achieve results according to schedule
  • Adhered to social distancing protocols and wore mask or face shield
  • Updating patient's demographics
  • Verifying patient's insurance
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing
  • Performed clerical duties, such as word processing, data entry, answering phones and filing
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment
  • Scheduled appointments, registered patients
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs
  • Cancelling appointments. no shows
  • Interpreting and verifying provider orders
  • Ability to use computerized programs to enter patients information, electronic records or reports
Rosewood Nursing Home, 2795 - Certified Clinical Medical Assistant /Ward Clerk
, , Macon, GA 01/2010 - 01/2018
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation
  • Maintained detailed records of test results by entering data and patient information into computer
  • Oriented and trained new staff on proper procedures and policies
  • Performed clerical duties, such as word processing, data entry, answering phones and filing
  • Implemented care and efficiency improvements to support and enhance office operations
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing
  • Sanitized, restocked and organized exam rooms and medical equipment
  • Collected and documented patient medical information such as blood pressure and weight
  • Documented vital signs and health history for patients in clinic and hospital environments
Company Name - Certified Nursing Assistant / Wound Care Assistant
, , Macon, GA 01/2005 - 01/2010
  • 24 Developed training materials and trained employees on wound care.
  • Assisted residents with feeding, bathing, dressing, lifting and transferring.
  • Maintained best-in-class standards for individualized care in 32-bed unit by continuously checking in with patients and families and quickly providing care
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information
  • Transported patients between rooms and appointments or testing locations
  • Facilitated personal hygiene management, feeding and ambulation
  • Maintained best-in-class standards for individualized care in 24 -bed unit by continuously checking in with patients and families and quickly providing care
  • Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs
  • Supported ambulation and physical therapy needs by conducting planned exercise routines
Affiliations

National Healthcare Association Miller-Motte College

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Resume Overview

School Attended

  • Miller-Motte College
  • West Laurens High School

Job Titles Held:

  • Medical Support Assistant
  • Certified Clinical Medical Assistant/Ward Clerk
  • Certified Clinical Medical Assistant /Ward Clerk
  • Certified Nursing Assistant / Wound Care Assistant

Degrees

  • Associate of Occupational Science
  • High School Diploma

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