Effective Medical Assistant who adapts easily to changing environments and demands. Customer service oriented Medical Assistant skilled with greeting patients, scheduling appointments and preparing patient charts. Resourceful [Job Title] with [Number] years of experience in medical and administrative assistance. Comprehensive background in accurately recording patient health information, taking vital signs, and processing client needs. Gathers complete patient insurance information quickly to streamline patient appointments.
Skills
Trained in Medical billing and codingTrustworthy companionHIPAA complianceCompleting insurance formsCharting and clinical documentationDementia and Alzheimer's knowledgePatient privacy and confidentialitySpecimen collection and analysisCPRAmbulating and repositioning patientsKnowledge of EKG rhythm interpretationSimple dressingsQuality assurance and controlCommitted team playerCertificationsElectronic health recordsPatient bathing
Advertising
Financial
Insurance
Medical billing
Personnel
Policies
Quality
Rapport
Safety
Sales
Tables
Telephones
Vital signs monitoring
Specimens collection and processing
Patient scheduling
HIPAA compliance
Proper sterilization techniques
Charting expertise
Inventory and supply management
Understands medical procedures
Understands mobility assistance needs
Analytical decision-making skills
Electrocardiography (EKG)
Medical terminology knowledge
Communicating with patient families
Valid California driver's license
Fluent in Punjabi, Hindi and English and understands Urdu
Conflict resolution abilities
Team management and supervision
Data entry
EKG set up and monitoring
Quick problem solver
Certified in Basic Life Support (BLS)
Bilingual in Punjabi and Hindi
Experience
04/2019 to Current
Certified Clinical Medical AssistantWegmans Food Markets – Hillsborough, NC,
Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
Scheduled appointments for patients via phone and in person.
Educated patients about medications, procedures and physician's instructions.
Used [Practice Fusion] software to process patient payments and update accounts.
Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
Contacted pharmacies to submit and refill patients' prescriptions.
Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
Collaborated with radiologists, sonographers and other healthcare team members to streamline patient care.
Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
Assessed, documented and monitored vital signs for more than 70 patients per day.
Assisted physicians by preparing patients for procedures, including EKGs, phlebotomy, glucose testing and pulmonary function tests.
Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
Reviewed treatment sheets for consistency, completeness and accuracy.
Collaborated with local pharmacies to resolve and clarify issues with patient medication.
Measured patient peak flows to improve workflow efficiency.
Efficiently performed insurance verification and pre-certification and pre-authorization functions.
Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Implemented inventory tracking system to maintain product accessibility and lower equipment cost.
Kept facility stocked with necessary supplies, equipment and instruments.
Printed and filed examination data records according to HIPAA patient standards.
07/2016 to 09/2018
Pizza MakerTrilogy Health Services – Carlisle, KY,
Answered telephones and completed financial transactions for other team members.Explained menu options in detail so that customers could make educated decisions on food items.Displayed enthusiasm and knowledge about the restaurant's menu and products.Operated all kitchen equipment adeptly.Demonstrated genuine hospitality while greeting and establishing rapport with guests.Developed knowledge about products and sales items to answer shoppers' questions.Maintained clean dining room, lobby and service areas at all times.Resolved guest complaints quickly and efficiently.Oversaw [Number]% decrease in customer complaints.Stocked and maintained cleanliness of stations.Delivered quality service by providing a warm and welcoming environment.Listened to, understood and clarified guest concerns and issues.
Assisted guests with finding items.Set performance expectations and provided honest feedback.Set up advertising signs and displays on shelves, counters and tables.Prepared, cut, weighed and wrapped deli meats and cheeses.Guided guests through menus while demonstrating thorough knowledge of the food, beverages andingredients.Maintained high standards of cleanliness and sanitation.Emptied and maintained trashcans and outdoor dumpster area.Directly oversaw the overnight store operations, including issuing staff assignments and creatingproduction lists.Supervised, trained and developed team members in accordance with company policies andprocedures.Verified all deliveries against invoices and completed shortage and overage reports.Developed and maintained positive working relationships with others to reach business goals.Maintained appropriate professional relationship with union officials.Assisted co-workers whenever possible.Assisted the team in meeting sales, stock loss, labor objectives and margin goals to increaseprofitability.Managed customer flow and backed up lines to reduce checkout wait time.Monitored guest for intoxication and immediately reported concerns to management.Motivated and disciplined employees according to established requirements.Promoted items on beverage lists and restaurant specials.Assisted customers with carry-out service.Cleaned grocery shelves, storage area and work areas and kept floors free of spills, water andhazardous debris.Reported accidents, injuries or unsafe work conditions to manager.
09/2018 to
Resident Care AssociateCurrentEskaton Fountainwood Lodge – City, STATE,
Assisted patients with bathing, dressing, hygiene and grooming.Partnered with team of registered nurses to achieve overall well-being of all patients.Assisted patients with daily functions.Assisted residents with bathing, dressing, feeding, lifting and transferring.Ensured HIPAA compliance.Facilitated timely check-in by greeting visitors and establishing the purpose of their visit.Ensured safety and well-being of patients.Managed team of medical support personnel.Completed all daily living tasks to enhance the quality of life of elderly patients.
Education and Training
Expected in 2019
Certified Medical Assistant: Carrington College - Citrus Heights, CA GPA: Accomplishments
Trained staff on new EMR system [Name of the system].
Expected in 2017
High School Diploma: San Juan High School - Citrus Heights, CA GPA:
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