certified clinical hemodialysis technician resume example with 8+ years of experience
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Compassionate Patient Care Technician adept in managing heavy daily patient volume,including telephone triage, appointment scheduling and patient referral. Proficient in documentation and record maintenance. Dedicated to patient confidentiality.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Positive, upbeat [Job Title] brings more than [Number] years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Sharp professional with more than 5 years of experience in customer service role. Handling ventilator setting changes and performing diagnostic tests on patients from toddler through adult.
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- Sustained hemodialysis workflow by inventorying and restocking needed equipment and supplies.
- Calculated numerical data for medical activities.
- Calibrated, troubleshot or repaired equipment and corrected malfunctions.
- Cleaned fistula, graft or catheter using antiseptic solution.
- Primed dialyzer with saline or heparinized solutions and followed formula directions when preparing dialysate.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Eased patients' anxiety by explaining dialysis procedures and dialysis machine operations.
- Attached dialyzer and tubing to dialysis machines for use in hemodialysis treatment.
- Adjusted settings or positions of medical equipment.
- Followed infection control measures when cleaning and attaching hemodialysis machine to access sites like fistulas, catheters, and grafts.
- Communicated test or assessment results to medical professionals.
- Cleaned medical equipment or facilities.
- Assisted in training technicians, medical students or other staff members.
- Inspected pressures, conductivity and temperature to verify conformance to safety standards.
- Inspected venous and arterial pressures to maintain pressures within established limits.
- Instructed patients in use of assistive equipment.
- Conducted research to increase knowledge about medical issues.
- Connected hemodialysis machine to patient's forearm or catheter site to start blood circulating through dialyzer.
- Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Helped residents walk with or without self-help devices.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Distributed drinking water and nourishment to residents.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Used mobility devices to transport patients.
- Assisted residents in preparing for activities and social programs.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Observed and reported unusual symptoms and changes to charge nurse.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Supported non-ambulatory residents in range of motion exercises.
- Documented activities and recorded information in EMR system.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Recommended, selected and located merchandise based on customer desires.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Described merchandise and explained use, operation and care.
- Solicited sales from customers by identifying product needs and locating merchandise.
- Exchanged merchandise for customers and accepted returns.
- Answered store and merchandise questions and led customers to wanted items.
- Ticketed, arranged and displayed merchandise to promote sales.
- Unloaded and moved merchandise to maintain aisles and set up product displays.
- Improved customer service feedback scores through outstanding service.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Answered telephone to give callers store information and look up order details.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Greeted customers to determine wants or needs.
- Stocked, replenished and organized inventory to keep store merchandise fresh.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Prepared merchandise for purchase or rental.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Bagged or packaged purchases and wrapped gifts.
- Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Computed purchases and received and processed cash or credit payment.
- Maintained records related to sales for store management.
- Answered questions about current promotions and resolved issues according to store policies.
- Placed special orders or called other stores to find desired items.
- Wrapped and bagged purchases to help customers load merchandise into vehicles.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Followed loss prevention guidelines to deter theft.
- Organized store by returning merchandise to proper areas and restocked displays.
- Maintained attractive merchandise displays to maximize purchases.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Recommended merchandise to customers based on needs and preferences.
- Evaluated daily transactions for suspected fraud or criminal activity.
- Cleaned shelves, counters and tables to maintain organized store.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Improved customer service wait times to mitigate complaints.
- Developed strong customer relationships to encourage repeat business.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Made outbound calls to obtain account information.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Mentored new employees on procedures and policies to maximize team performance.
- Set up and activated customer accounts.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Consulted with customers to resolve service and billing issues.
- Educated customers on special pricing opportunities and company offerings.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Used proven techniques to de-escalate angry customers during telephone interactions.
John Wood Community College - Quincy, IL
Unity High School - Mendon, IL,
Southern New Hampshire University - Hooksett, NH
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Resume Overview
School Attended
- John Wood Community College
- Unity High School
- Southern New Hampshire University
Job Titles Held:
- Certified Clinical Hemodialysis Technician
- Certified Nursing Assistant
- Store Associate
- Customer Service Representative
Degrees
- Certificate
- High School Diploma
- Bachelor of Arts
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