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certified childcare assistant resume example with 20+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Focused and Driven Store Manager/Assistant Manager versed in all aspects of running retail establishment including opening and closing procedures, banking, merchandising, inventory and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Excellent customer service relations with over 9 years of experience.

Skills
  • Reliable and friendly
  • Self-motivated
  • Employee supervision, motivation and training
  • Accurate cash handling
  • Driven to meet or exceed goals
  • Excellent customer relations
Experience
03/2016 to Current Certified Childcare Assistant Jones Lange Lasalle Inc. | North Brunswick, NJ,
  • Observed and monitored play to identify developmental strengths and target areas for enrichment activities.
  • Encouraged curiosity, exploration and problem-solving with age-appropriate playtime activities.
  • Secured indoor and outdoor premises to protect children under care.
  • Created activity and meal calendars to provide optimal rest, play, educational and meal periods.
  • Recorded information about behavior, food service and medication dispensing.
  • Promoted language development skills through reading and storytelling.
  • Used clear communication and professionalism to develop constructive relationships with families including discussing new developments, misbehaviors and concerns.
  • Managed general housekeeping duties, including feeding, diapering, resting, sanitizing and cleanup.
  • Instructed children in health and personal habits, including eating, resting and toilet habits.
  • Maintained neat environment by organizing toy bins and bookshelves.
  • Enforced rules to teach manners and maintain safe environment.
  • Assisted lead teacher with snack and meal time, arts and crafts and putting children down for naps.
  • Cared for up to 10 children ranging in age from 6 mnths to 6 yrs old.
  • Organized and planned age-appropriate lessons involving reading, crafts, music and movement.
  • Monitored educational progress by keeping detailed individual charts and files.
05/2006 to 03/2016 Manager Lifeworks Inc | Cheyenne, WY,
  • Communicated with warehouse supplier to verify product availability and delivery schedule.
  • Conducted inventory counts by assessing current state of inventory, target accuracy levels and tracking variances.
  • Reduced shrink by being fully staffed and on the floor at all times, communicating with customers and upgrading store layout.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Interviewed and hired qualified candidates to fill open positions.
  • Promoted employee safety awareness based on company standards.
  • Greeted customers and encouraged feedback to implement in-store operations.
  • Led team of 3-5 professionals.
  • Handled over $5,000 in funds each day in fast-paced environment.
  • Upheld internal standards and productivity goals to meet corporate targets.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Maintained thorough knowledge and leadership ability through attending trainings and meetings.
  • Supervised and trained team members to provide exceptional service, driving retention and satisfaction.
  • Met with each associate to establish realistic monthly sales goals.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Maintained monthly schedules for employees to keep every shift well-staffed during holidays and busy seasons.
  • Increased customer base and sales by promoting product and maintaining product availability.
  • Led staff meetings to communicate company changes, policies and directives.
  • Reviewed employee performance every 6 mnths or yearly and delivered constructive feedback to improve weaknesses.
  • Directed schedule of weekly projects and anticipated timelines for store layout changes and completion dates.
  • Executed strategies to foster better customer service and promote a positive and engaging environment for all.
  • Updated records of prior day sales and made bank deposits each morning.
  • Kept register accuracy by pulling strips whenever needed and placing funds in safe.
  • Called customers to inform of specific sales we were having and to inform when products they ordered arrived.
  • Maintained consistent and open communication with DM to update on changes to store or staff .
  • Kept all store and employee records accurate and up-to-date filed by date or alphabetically.
02/2000 to 07/2005 Account Services Representative Digital Federal Credit Union | City, STATE,
  • Resolved account issues with strengths in research, problem-solving and solution development.
  • Updated and maintained account records in [System] to adequately track current revenue and stay on top of communications.
  • Reviewed accounts regularly to assess adequacy of current coverage and identify sales opportunities.
  • Upheld privacy and security requirements established by [Type] regulatory agencies.
  • Answered [Number] daily phone calls to resolve [Type] customer issues.
  • Prevented key account losses by researching discrepancies for corrective action.
  • Worked with external [Type] representatives to address customer needs.
  • Diminished financial discrepancies and managed monetary transactions, including deposits and credit card transactions.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
Education and Training
Expected in 06/1999 High School Diploma | Leominster High School, Leominster, MA GPA:
Expected in 05/2004 Barber License | Barbering RobRoy Academy , Worcester, MA GPA:

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Resume Overview

School Attended

  • Leominster High School
  • RobRoy Academy

Job Titles Held:

  • Certified Childcare Assistant
  • Manager
  • Account Services Representative

Degrees

  • High School Diploma
  • Barber License

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