certified caregiver resume example with 10+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Detail-oriented person skilled in assisting clients with their inquiries, queries, requests, concern and complaints to provide an exceptional-outstanding customer service. Offering 10 years of experience in hospitality including administrative and clerical tasks, cashiering, billing, telephone exchange, reservations and all of the Front Office Operations (check in and check out) Performs superior guests services to meet and exceed each of the guest’s expectations. Dedicated and committed to ensure the best and quality customer care.

Personable Hotel Concierge with exceptional qualifications in hospitality management. Dedicated to excellence and well-versed in travel arrangements. Engaging professional with top-notch skills in issue resolution.

  • Problem resolution
  • Knowledge in Fidelio Front Office Suite 7.12 and Opera Hotel Edition as well as DATACOMM Call Accounting System.
  • Proficient in Software Applications such as Microsoft Office and other Windows Platform Application. in written and verbal communication skills.
  • Outstanding interpersonal relations with guests, colleagues and superiors.
  • Has the ability to learn and adapt quickly within environment and its new concept.
  • Positive working attitude and willingness to work at different time zones.
  • Effective in Marketing and Customer Service skills.
  • Team building
  • Team management Hospitality services
  • Cash transactions
  • Organizational skills
  • Decision-making
  • Active listening
  • Data management
  • Management interaction
  • Training and mentoring
  • Sales
  • Reliable & trustworthy
  • Friendly, positive attitude
  • Training & development
08/2016 to Current
Certified Caregiver Always Best Care Columbus, OH,
04/2021 to 08/2021
Hemodialysis Technician Emory Healthcare Oxford, GA,
  • Skilled CCHT positively committed to monitoring data and quality measures in collaboration with providers to continually improve patient care and support services. Dedicated to providing individualized care and promoting health without sacrificing comfort. Fosters relationships and coordinate with healthcare professionals to advance patient care.
  • Followed infection control measures when cleaning and attaching hemodialysis machine to access sites like fistulas, catheters and grafts.
  • Analyzed registered venous arterial pressures to meet established limits.
11/2009 to 02/2014
Guest Relations Associate Medstar Health La Plata, MD,

1. Provides exceptional, gracious and hospitable service to all Guests.

2. Works in a closely knit team environment to ensure that internal customers are treated with courtesy, respect, and care

3. Reflects the required company service image via the exclusive the curriculum “Service Required…EXCELLENCE DELIVERED”

4. Performs preparation and processing of all administrative duties for Guests throughout the voyage including embarkation/disembarkation activities, preparation and completion of Guests billing and settlement of accounts.

5. Provides a central Guest reception and information service center to all Guests inquiries onboard and throughout the designated itinerary.

6. Responds to Guests needs and requests by notifying appropriate department of requirements. Takes ownership of Guest challenges and onboard unresolved situation. Ensures that an appropriate resolution is found.

7. Ensures that all administrative tasks are properly entered into and extracted from the various filing and record keeping systems. Produces accurate, timely reports and summaries.

8. Completes all other miscellaneous duties as directed, not to exclude:

Cabin Service order taking

Money handling/transactions

Phone answering and etiquette

9. Performs cash transactions required by Guests including and not limited to cashing travelers checks, selling stamps, making change, foreign exchange, gratuity adjustments and settlement of accounts in a manner consistent with established policies and procedures.

09/2006 to 09/2012
Front Office Supervisor Company Name City, State,
  • Kept close eye on front desk to promptly address and resolve issues.
  • Created schedule of front office workers.
  • Hired and trained front desk agents and monitored compliance with company procedures.
  • Completed employee evaluations and created plans to reward or enhance performance.
  • Defined and documented office procedures by updating SOPs and planning comprehensive training for administrative support staff.
  • Planned customized itineraries for guests with special activities to support local tourism and entertainment industries.
11/2002 to 05/2004
Telephone Operator Company Name City, State,
  • Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
  • Completed connections between callers, departments and professionals.
  • Developed strong professional relationships with employees and clients through effective customer service skills.
Education and Training
Expected in 09/2021 to to
Associate of Science: Hemodialysis Technic
National Polytechnic College - Los Angeles, CA
Expected in 07/2015 to to
Certificate: Caregiving Program/ Nursing Assistant
Angeles University Foundation, Angeles City - Pampanga, Philippines,
Expected in 03/2002 to to
Bachelor of Science: Hotel And Restaurant Management (Graduate)
Philippine Women's University, Quezon City Campus - Manila, Philippines,

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Resume Overview

School Attended

  • National Polytechnic College
  • Angeles University Foundation, Angeles City
  • Philippine Women's University, Quezon City Campus

Job Titles Held:

  • Certified Caregiver
  • Hemodialysis Technician
  • Guest Relations Associate
  • Front Office Supervisor
  • Telephone Operator


  • Associate of Science
  • Certificate
  • Bachelor of Science

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