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certified addiction counselor clinical support administrator resume example with 11 years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Attentive Clinical Support Manager supporting clinical operations for [Number] years. Enforces team compliance with protocols while encouraging synergistic work habits to promote true collaborative atmosphere. Streamlining workflow processes to deliver top-tier clinical support for patients.

Skills
  • Team Building
  • Decision Making
  • Schedule Coordination
  • Complex Problem Solving
  • Report Preparation and Analysis
  • Data Analysis and Modeling
  • Budget Management
  • Microsoft Office
  • Administration and Operations
  • Delegation and Work Assignment
  • Database Maintenance
  • Program Development
  • Customer Service Management
  • Multitasking and Prioritization
Work History
04/2021 to Current Certified Addiction Counselor/Clinical Support Administrator Mars | Leipsic, OH,
  • Documented patient responses to therapy and adjusted plans of care per protocol specifications, standards of practice and other guidelines.
  • Enforced proper techniques for protection of human subjects, conflict of interest guidelines and patient confidentiality.
  • Applied sound judgment and clinical expertise in situations lacking established guidelines to inform treatment protocols.
  • Offered expertise to technicians on obtaining and maintaining laboratory certifications.
  • Proficient in drug testing.
  • Collaborated with team members to comprehend operational demands and manage resource allocation.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to administration.
  • House manager for sober living facility.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Integrated logistic systems into company processes to improve operations and manage work orders and price changes.
  • Proficient in computer programming, microsoft office, web design, data base management, network administration.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
02/2014 to 01/2017 Shift Manager Breakthru Beverage Group | Longmont, CO,
  • Trained and mentored new employees to maximize team performance.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
  • Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
  • Regularly checked building to confirm maintenance and cleaning met code and regulations.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
03/2011 to 11/2013 District Manager Domino's Pizza | City, STATE,
  • Hired and led [Number] managers and supervisors for [Type] organization.
  • Optimized in-store merchandising, brand presentation and inventory availability and focus.
  • Supervised [Number] locations to enforce high-quality standards of operation.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
  • Boosted bottom-line profits by devising and optimizing effective sales and merchandising programs.
04/2005 to 06/2010 Director of Technicians Global Medical Diagnostics | City, STATE,
  • Managed daily operations while overseeing multiple locations to foster increased productivity.
  • Drove service planning for [Location] and analyzed utilization data to improve service.
  • Trained and managed team of developers and discussed issues to provide resolution and apply best practices.
  • Worked closely with organizational leadership, including board of directors, to strategically affect direction of operations.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Hired and directed teams to achieve daily and long-term operations and business goals.
  • Mitigated costs while collaborating with vendors to manage inventory items.
  • Assisted company executives during decision-making process by compiling daily reports to suggest corrective action.
Education
Expected in 06/2021 Associate of Arts | Alcohol And Drug Studies Saddleback College, Laguna Hills, CA, GPA:
Expected in 06/2002 Associate of Science | Computer Science And Programming Palomar College, San Marcos, CA GPA:
Certifications

ACCBC Registered Addiction Counselor

American Heart Association CPR, AED, and First Aid

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Resume Overview

School Attended

  • Saddleback College
  • Palomar College

Job Titles Held:

  • Certified Addiction Counselor/Clinical Support Administrator
  • Shift Manager
  • District Manager
  • Director of Technicians

Degrees

  • Associate of Arts
  • Associate of Science

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