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certified 911 public safety telecommunicator resume example with 14+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Skills
  • Emergency Medical Instruction
  • Computer-Based Dispatch Systems
  • Map Reading Abilities
  • Decision-Making
  • Problem-Solving
  • Multitasking and Prioritization
  • Teamwork and Collaboration
  • Information Gathering and Relay
  • Data Entry
  • Critical Thinking
  • Active Listening
  • Computer Skills
  • Basic Life Support Knowledge
  • Works Well Under Pressure
  • Police Department Procedures
Education and Training
Trinity High School Trinity, TX Expected in 05/1987 High School Diploma : - GPA :
Sam Houston State University Huntsville, TX Expected in : Nursing Business Photography - GPA :
Certifications
  • Public Safety Telecommunicator (PST)
  • Polysomnographic TECHNOLOGIST Training - 2006
Experience
Securitas Security Services Usa, Inc. - Certified 911 Public Safety Telecommunicator
Mishawaka, IN, 02/2023 - Current
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
  • Used radio, telephone and computer system to update first responders with new information.
  • Dispatched police officers and emergency personnel to calls for service.
  • Researched vehicle, wanted and missing persons information.
  • Advised personnel about accidents, weather conditions or other hazards.
Family Vet Group - Veterinary Receptionist
Ormond Beach, FL, 02/2018 - 03/2019
  • Answered multiple line phone system for busy animal care facility and responded to questions regarding pricing and services.
  • Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.~
  • Processed financial transactions for clients.~
  • Worked with clients to processes all financial transactions.
Surprise.Com - Personal Assistant
San Mateo, CA, 01/2017 - 02/2019
  • Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
  • Organized work projects around client's house.
  • Managed household inventory and maintenance schedules.
  • Accompanied clients to appointments and arranged transportation.
  • Delivered warm companionship with conversation, emotional reassurance and coordination of mentally stimulating activities.
  • Handled household chores to assist patients and families with cooking, cleaning and laundry.
  • Kept patient health and personal information private and confidential.
  • Transported clients to physician offices or on outings.
  • Administered medication and medical treatments, following physician orders.
  • Organized personal and professional calendars with reminders for upcoming meetings and events.
  • Checked personal and professional activities to remind employer of priority tasks and deadlines.
  • Screened telephone calls and inquiries and directed as appropriate.
Ascension Health - Insurance Receptionist
Three Rivers, MI, 01/2010 - 12/2011
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Scheduled appointments and maintained and updated appointment calendars.
  • Greeted visitors entering establishment to determine nature and purpose of visit.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Maintained business office inventory and equipment by checking stock for needed supplies.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
  • Coordinated pick-up and delivery of express mail services.
Applied Card Systems - Polysomnographic Technologist
Rehoboth Beach, DE, 11/2006 - 07/2008
  • Set up and prepared equipment for patient testing procedures.
  • Performed polysomnographic procedures to obtain diagnoses.
  • Aided patients in understanding sleep disorders and recommended treatments by explaining study procedures, data and diagnoses.
  • Educated patients on procedures, test results, sleep disorders and available resources.
  • Updated patients' medical history in [Software] by entering data and findings derived from sleep studies.
  • Obtained and documented patient vital signs.
  • Operated medical equipment and performed necessary maintenance and troubleshooting.
  • Interviewed patients to obtain health history and determine sleep disorder issues.
  • Maintained clean, sanitary and organized sleep lab.
  • Participated in quality improvement processes to deliver exceptional patient care.
  • Summarized technical data to assist physicians in diagnosing brain, sleep and nervous system disorders.
  • Collected patients' medical information to customize test parameters.
  • Measured patient body parts, marking locations for electrode placement during diagnostic testing and pre-surgery.
Excel Learning Centers - 911 Public Safety Telecommunicator
Solon, OH, 10/2006 - 11/2007
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Used radio, telephone and computer system to update first responders with new information.
  • Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
  • Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
  • Dispatched police officers and emergency personnel to calls for service.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
  • Assisted departments with special requests for assistance and BOLOs.
  • Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
  • Researched vehicle, wanted and missing persons information.
  • Advised personnel about accidents, weather conditions or other hazards.
  • Responded to emergency calls routed by automatic distribution system.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Assisted with customer requests and answered questions to improve satisfaction.
First National Bank Of Trinity - Bank Teller
City, STATE, 03/2001 - 08/2005
  • Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
  • Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
  • Welcomed customers and offered pleasant service during entire transaction.
  • Reconciled cash and checks against computer records at end of shift.
  • Responded and assisted customers with account inquiries and updates.
  • Entered transactions into computer and issued customer receipts.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Explained bank services, financial products and applicable fees to customers.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Opened new checking, savings and lines of credit for customer accounts.
  • Identified and reported suspicious behavior to security personnel as appropriate.
  • Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
  • Maintained confidentiality of bank records and client information.
  • Built and maintained client relationships through quality, personalized interactions.
  • Delivered exceptional service to customers in person or over telephone.
  • Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
  • Entered customer transactions into computers to record transactions and issue computer-generated receipts.
  • Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
  • Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
  • Adhered to financial services security and audit procedures.
  • Directed specific questions to appropriate branch personnel.
  • Trained employees on cash drawer operation.
Clark County School District, CCSD - Child Care Assistant Teacher
City, STATE, 08/1995 - 06/1999
  • Supervised and cared for children ages 4 to 8.
  • Monitored children's play activities to verify safety and wellness.
  • Assisted lead teacher with snack time, arts and crafts and putting children down for naps.
  • Established and maintained safe play environment for children.
  • Communicated with parents about daily activities and any concerning behaviors.
  • Supported children's emotional and social development with one-on-one attention.
  • Used clear communication and professionalism to develop constructive relationships with families.
  • Read stories and played alphabet games to promote early literacy.
  • Maintained neat environment by organizing toy bins and bookshelves.
  • Employed positive guidance strategies to encourage children and improve behavior.
  • Secured indoor and outdoor premises to protect children.
  • Collaborated daily with classroom teachers to keep activities running smoothly.
  • Observed and monitored children to identify developmental strengths and target enrichment activities.
  • Recorded child behavior, food and medication information for supervisors.
  • Coordinated field trips to local parks, fire stations and zoos.
  • Assisted a child who was in a wheelchair, glasses, shunt, oxygen, hearing aides, changed diapers, assisted feeding, worked with PT,OT, and rode the bus with the child from home to school and back to the child's home.
Accomplishments
  • Recognized as Employee of the Month for outstanding performance and team contributions.
  • Consistently maintained high customer satisfaction ratings.

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Resume Overview

School Attended

  • Trinity High School
  • Sam Houston State University

Job Titles Held:

  • Certified 911 Public Safety Telecommunicator
  • Veterinary Receptionist
  • Personal Assistant
  • Insurance Receptionist
  • Polysomnographic Technologist
  • 911 Public Safety Telecommunicator
  • Bank Teller
  • Child Care Assistant Teacher

Degrees

  • High School Diploma
  • Some College (No Degree)

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