Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

My goal is to become associated with a company where I can utilize my skills and gain further experience while enhancing the company's productivity and reputation. Create a focus on ways that will motivate employees to achieve departmental goals which will provide and improve patient satisfaction and staff productivity.

  • 21 years Cerner Millineum experienced
  • PowerChart Inpatient / PowerChart Ambulatory
  • PowerChart Touch
  • Patient Portal
  • EPCS Administrator (E-Prescribing Controlled Substance)
  • ED LaunchPoint
  • LightsOn Network
  • FirstNet
  • RadNet
  • Capacity Management / CareAware / CareAware Connect
  • IBus / BMD
  • Infusion Management
  • Commonwell / ETHIN
  • Cores / CoreHand Off
  • Interoperbility
  • Pharmacy
  • PowerChart Maternity / Fetal Link
  • PowerChart Oncology / Oncology Regimens / Survivorship
  • Revenue Cycle / Scheduling Appointment Book
  • Dynamic Documentation / Template Build
  • Auto Text Design
  • Nuance Dragon / Dragon Command Build
  • Physician Training / Template Build
  • HealthQuest
  • PM Office / PM Launch
  • Curriculum Build / Design
  • Microsoft Office / Microsoft Applications
  • MedAptus
  • Project management
  • Process implementation / Workflow design
  • Test and Test Script writer
  • Testing
  • Team leadership
  • Conflict resolution / Critical thinking
  • LEAN in Healthcare trained
Work History
Cerner Clinical Analyst /Cerner Trainer, 03/2019 to Current
UT Medical CenterCity, STATE,
  • Developed and implemented workflow templates, prioritizing efficiency and ease-of-use for end-users and satellite offices using Cerner Millennium PowerChart.
  • Conducts in-depth clinical training to multi-specialty Physicians and optimization follow-up sessions which includes Inpatient and Ambulatory positions.
  • Conducts in-depth clinical training to Inpatient and Ambulatory nursing staff.
  • Conducts in-depth training to front office and clerical roles in Revenue Cycle and Scheduling Appointment Book.
  • Designs educational curriculums and job aid that provide end users necessary skills to adequately perform job functions and meets demands of a changing environment.
  • Developed and taught PowerChart Maternity, PowerChart Oncology and PowerChart Ambulatory curriculums and conducted in person training to Physicians and clinical staff.
  • Participates in all hospital wide GO-Live projects in collaboration with on-site Cerner staff. Manages Command Center and Go-Live issues and provides on site support. Providers operational support for systems within designated scope of work area.
  • Promotes individual professional growth and development in clients by meeting requirements for mandatory/continuing education and skills for PowerChart. Develops on-going training and development of team members and new hire staff.
  • Supports department-based goals which contribute success of organization; serves as Cerner Clinical Analyst and preceptor, mentor for hospital and ambulatory clinics.
  • Collaboratives with departments and participates in planning, development, implementation, maintenance and support of designated GO-Live projects with Project management team that may include design, documentation, workflow, optimization and support.
  • Upholds critical security standards when managing user access actions such as setting up and removing accounts in HNA.
  • Assisted with database Code upgrades and data migrations from stakeholders from PowerWorks, GE to Cerner Millennium.
  • Manages 4 Domains and participates in build design.
  • EPCS Administrator and educates Physician in controlled substance prescribing.
Office Manager /Clinical Operations Manager, 10/2011 to 02/2019
  • Monitor physician RVU's and quarterly revenue cycles.
  • Oversee daily office and clinical operations flow.
  • Establish best practices to ensure accurate collection of patient demographic and insurance information to produce clean claims for submission.
  • Accounts payable and collaboratively work with coder to ensure documentation and coding is appropriate for claims and physicians are paid.
  • Update and manage physician and provider medical licenses, memberships and credentialing.
  • Developed and arranged continuing education opportunities for all staff to increase knowledge and skills.
  • Conducts performance review of staff.
  • Liaison for physician for donor funding and outreach marketing within community.
  • Responsible for coordinating all physician and provider travel.
  • Completed bi-weekly payroll for 35 employees.
  • Oversaw day-to-day business and clinical activities by establishing goals, objectives, standards of performance and policies and procedures when managing $425,,000 annual budget and supervising 35 employees.
  • Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
  • Increased patient satisfaction scores by 75% within 4 month transition.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Redesigned workflow processes for patient access and back-office, resulting in reduction of staffing costs by 65% system-wide.
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
  • Cerner PowerChart Oncology Development Team. Created and designed custom Physician, clinical and front office workflows for PowerChart Oncology transition from paper chart process.
Multidisciplinary Conference Coordinator /Lead Patient Coordinator, 11/2000 to 01/2011
UT Medical CenterCity, STATE,
  • Collaborates with the multidisciplinary team to ensure that all investigations and services are coordinated efficiently and expeditiously for cancer specific daily conferences.
  • Creates patient hiClaire and agenda for discussion download specific radiology imaging.
  • Prepares, completes, and maintains Commission on Cancer conference / tumor board documentation and staging.
  • (Minutes, Survey Application Records, cancer conference summaries, & tumor board grids).
  • Liaison with multiple hospital departments to follow-up on cancer treatment recommendations on case presentations.
  • Monitor CME protocols, computation of attendance.
  • Maintains clinic flow for radiology office.
  • Assist with breast biopsies.
  • Worked directly with Pathology, Radiology and Physicians to achieve adequate patient records required for conference and treatment planning.
  • Delivered smooth training execution by coordinating seminar functions, including site selection, scheduling, marketing, reservations, materials, event management and follow-up.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Cytotechnologist /Autopsy Assistant, 03/1993 to 07/2000
  • Performs all aspects of gynecological specimen processing.
  • Carries to completion a multisite process that results in a microscopic slide for the purpose of evaluation of various cancerous and other neoplastic lesions by a cytopathology technologist and/or a pathologist.
  • Assists physicians by preparing specimens and slides from fine needle aspirations at various patient locations.
  • Handles needles for the preparation of smears for stat staining and evaluation by a pathologist.
  • Assist with AP analysis gross examination and description including performance of grossing/dissection.
  • Autopsy preparation body, set up for autopsy and clean after autopsy.
  • Forensic Autopsy
  • Drug test - commutation and education with outside facilities with drug collection analysis.
  • Preformed gross examination for all surgical tissues.
McKinley College - Fort Collins, CO

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School Attended

  • McKinley College

Job Titles Held:

  • Cerner Clinical Analyst /Cerner Trainer
  • Office Manager /Clinical Operations Manager
  • Multidisciplinary Conference Coordinator /Lead Patient Coordinator
  • Cytotechnologist /Autopsy Assistant



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