Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
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Summary
To obtain employment that will enhance my professional experience, utilize my education, as well as help the company succeed.
Skills
Coaching and Training
Problem Solving and Conflict Management
People skills
Highly organized
Experience
Central Referral Unit Representative, 10/2016 to Current Beth Israel Deaconess Medical Center – Boston, MA,
Contact patient's insurance companies by phone for authorizations.
Notify patients of expiring authorizations.
Clear work ques for different locations at MUSC.
Work closely with the Department of Veterans Affairs to ensure patients can be seen at MUSC.
Support management in writing corrective actions and handling difficult situations.
Patient Access Representative, 11/2015 to 10/2016 Lowes – Albuquerque, NM,
Verify patient information to register for appointments.
Collect copayments and outstanding balances.
Answer basic billing questions for patients.
Contact patients regarding visit deposits for upcoming appointments.
Contact Center Agent, 02/2010 to 08/2015 Hubbell Inc. – Vega Baja, PR,
Confer with customers by telephone to provide information about services.
Check to ensure that appropriate changes were made to resolve customers' billing problems.
Deliver prepared sales talks, reading from scripts that describe billing options, to persuade potential customers to accept beneficial billing package.
Handle a high volume of inbound calls.
Provide world class customer service.
Customer Service Representative, 03/2007 to 02/2009 OSI Outsourcing Services, Inc – City, STATE,
Evaluated customer concerns.
Resolved problems to meet customer's satisfaction.
Assist with peer to peer coaching.
Provided excellent customer service to all customers.
Education and Training
Bachelors of Business Management: , Expected in May 2016 Southern Wesleyan University - North Charleston, SC GPA:
Associates of Arts: , Expected in December 2013 Southern Wesleyan University - North Charleston, SC GPA:
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