Verify patient information to register for appointments.
Collect copayments and outstanding balances.
Answer basic billing questions for patients.
Contact patients regarding visit deposits for upcoming appointments.
Contact Center Agent, 02/2010 - 08/2015 Hubbell Inc. – Vega Baja, PR,
Confer with customers by telephone to provide information about services.
Check to ensure that appropriate changes were made to resolve customers' billing problems.
Deliver prepared sales talks, reading from scripts that describe billing options, to persuade potential customers to accept beneficial billing package.
Handle a high volume of inbound calls.
Provide world class customer service.
Customer Service Representative, 03/2007 - 02/2009 OSI Outsourcing Services, Inc – City, STATE,
Evaluated customer concerns.
Resolved problems to meet customer's satisfaction.
Assist with peer to peer coaching.
Provided excellent customer service to all customers.
Education and Training
Bachelors of Business Management: , Expected in May 2016 - Southern Wesleyan University - North Charleston, SC GPA: Status -
Associates of Arts: , Expected in December 2013 - Southern Wesleyan University - North Charleston, SC GPA: Status -
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