Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
To obtain employment that will enhance my professional experience, utilize my education, as well as help the company succeed.
  • Coaching and Training
  • Problem Solving and Conflict Management
  • People skills
  • Highly organized
Central Referral Unit Representative, 10/2016 to Current
Beth Israel Deaconess Medical CenterBoston, MA,
  • Contact patient's insurance companies by phone for authorizations.
  • Notify patients of expiring authorizations.
  • Clear work ques for different locations at MUSC.
  • Work closely with the Department of Veterans Affairs to ensure patients can be seen at MUSC.
  • Support management in writing corrective actions and handling difficult situations.
Patient Access Representative, 11/2015 to 10/2016
LowesAlbuquerque, NM,
  • Verify patient information to register for appointments.
  • Collect copayments and outstanding balances.
  • Answer basic billing questions for patients.
  • Contact patients regarding visit deposits for upcoming appointments.
Contact Center Agent, 02/2010 to 08/2015
Hubbell Inc.Vega Baja, PR,
  • Confer with customers by telephone to provide information about services.
  • Check to ensure that appropriate changes were made to resolve customers' billing problems.
  • Deliver prepared sales talks, reading from scripts that describe billing options, to persuade potential customers to accept beneficial billing package.
  • Handle a high volume of inbound calls.
  • Provide world class customer service.
Customer Service Representative, 03/2007 to 02/2009
OSI Outsourcing Services, IncCity, STATE,
  • Evaluated customer concerns.
  • Resolved problems to meet customer's satisfaction.
  • Assist with peer to peer coaching.
  • Provided excellent customer service to all customers.
Education and Training
Bachelors of Business Management: , Expected in May 2016
Southern Wesleyan University - North Charleston, SC
Associates of Arts: , Expected in December 2013
Southern Wesleyan University - North Charleston, SC
basic, billing, coaching, excellent customer service, customer service, insurance, reading, sales, scripts, telephone, phone

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume scorecould be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

resume Strength

  • Formatting
  • Length
  • Personalization
  • Target Job
  • Typos

Resume Overview

School Attended

  • Southern Wesleyan University
  • Southern Wesleyan University

Job Titles Held:

  • Central Referral Unit Representative
  • Patient Access Representative
  • Contact Center Agent
  • Customer Service Representative


  • Bachelors of Business Management
  • Associates of Arts

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: