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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary
To obtain employment that will enhance my professional experience, utilize my education, as well as help the company succeed.
Skills
  • Coaching and Training
  • Problem Solving and Conflict Management
  • People skills
  • Highly organized
Experience
Central Referral Unit Representative, 10/2016 to Current
Beth Israel Deaconess Medical CenterBoston, MA,
  • Contact patient's insurance companies by phone for authorizations.
  • Notify patients of expiring authorizations.
  • Clear work ques for different locations at MUSC.
  • Work closely with the Department of Veterans Affairs to ensure patients can be seen at MUSC.
  • Support management in writing corrective actions and handling difficult situations.
Patient Access Representative, 11/2015 to 10/2016
LowesAlbuquerque, NM,
  • Verify patient information to register for appointments.
  • Collect copayments and outstanding balances.
  • Answer basic billing questions for patients.
  • Contact patients regarding visit deposits for upcoming appointments.
Contact Center Agent, 02/2010 to 08/2015
Hubbell Inc.Vega Baja, PR,
  • Confer with customers by telephone to provide information about services.
  • Check to ensure that appropriate changes were made to resolve customers' billing problems.
  • Deliver prepared sales talks, reading from scripts that describe billing options, to persuade potential customers to accept beneficial billing package.
  • Handle a high volume of inbound calls.
  • Provide world class customer service.
Customer Service Representative, 03/2007 to 02/2009
OSI Outsourcing Services, IncCity, STATE,
  • Evaluated customer concerns.
  • Resolved problems to meet customer's satisfaction.
  • Assist with peer to peer coaching.
  • Provided excellent customer service to all customers.
Education and Training
Bachelors of Business Management: , Expected in May 2016
Southern Wesleyan University - North Charleston, SC
GPA:
Associates of Arts: , Expected in December 2013
Southern Wesleyan University - North Charleston, SC
GPA:
Skills
basic, billing, coaching, excellent customer service, customer service, insurance, reading, sales, scripts, telephone, phone

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School Attended

  • Southern Wesleyan University
  • Southern Wesleyan University

Job Titles Held:

  • Central Referral Unit Representative
  • Patient Access Representative
  • Contact Center Agent
  • Customer Service Representative

Degrees

  • Bachelors of Business Management
  • Associates of Arts

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