central records supervisor resume example with 7+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies.

  • Morale Improvements
  • Records Handling
  • CPR certified
  • Administrative Support
  • EFD, EPD, EMD certified
  • Time Management
  • Critical Thinking
  • Complex Problem-Solving
  • Corrective Action Planning
  • Employee Performance Evaluations
  • Staff Training
  • Communications Strategies
Hillsborough Community College Tampa, FL Expected in 05/2018 No Degree : Nursing - GPA :
James Madison High School Norcross, GA, Expected in 03/2009 High School Diploma : - GPA :
  • EMD - Emergency Medical Dispatch
  • EFD- Emergency Fire Dispatch
  • EPD- Emergency Police Dispatch
  • Sheriff Training and Standards Telecommunication Certification
  • CPR certified
  • DCI Modules I, II, III, and ATAC
  • Sheriff Training and Standards Detention Officer Certification
  • NCAware/ E Warrants
  • ICS training 100 and 800
Work History
Securitas Security Services Usa, Inc. - Central Records Supervisor
Parsippany-Troy Hills, NJ, 467 Hay St Fayetteville, NC 28303 06/2022 - Current
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Hired, managed, developed and trained staff, established and monitored goals, and conducted performance reviews for staff.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Mentored office employees on proper administrative procedures and how to use programs such as Central Square CAD, RMS, Police2Police, and P2C keeping operations consistent and efficient for maximum performance.
  • Supervised approximately 22 team members and provided constructive feedback, resulting in higher morale and increased employee retention.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Oversee Police records unit as well as specialized services such as Legal Processing, Front and Back Counter, and DCI/NCIC.
Fayetteville Police Department - Central Records Clerk
City, STATE, 467 Hay St Fayetteville, NC 28303 11/2021 - Current
  • Assisted with typing, data entry and answering incoming calls as required.
  • Updated records with new information.
  • Followed confidentially regulations to maintain privacy.
  • Sorted all paperwork and documents alphabetically and according to dates and significance.
  • Distributed mail, interoffice correspondence and faxes to correct personnel within facility.
  • Checked daily incoming paperwork and documents and made copies before filing.
  • Compile, type, record and file wide variety of police records, reports and materials including memoranda, letters, reports, complaints, declarations, booking information, restraining orders, fingerprint cards, warrants, citations, and crime and traffic reports.
  • Process, sort, copy, distribute and file crime reports, traffic reports, citations, petitions, and other materials; assign case numbers; enter data into RMS computer system.
  • Provide information to internal and external customers; mail reports to outside agencies in accordance with established regulations and provide general information regarding department policies, procedures and regulations.
  • Screen calls: assess nature and urgency of callers and route appropriate staff.
  • Receive crime reports over the telephone and in person; gather necessary information; ensure accuracy and completeness of report.
  • Provide support to investigators by entering accurate information about missing persons, stolen items and/or other related issues into applicable computer systems.
  • Transmit data and files to the court; collect arrest, warrant and traffic reports and citations for courts; prepare necessary documents for Police Officers.
  • Maintain the Police Department's warrant system including notification, tracking and documentation on attempts to serve; access system information.
  • Maintain a variety of police records filing systems; prepare and maintain legible, concise and understandable activity logs.
Harnett County Sheriff's Office - Certified 911 Public Safety Telecommunicator
City, STATE, 175 Bain St Lillington, NC 27546 11/2017 - Current
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
  • Relayed latest information to first responders via electronic means, telephone calls and radio responses.
  • Read system maps and caller information, and documented details in system.
  • Routed calls to police, fire and ambulance service to meet individual call needs.
  • Answered calls from automatic routing system and took basic information from callers.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
  • Reduced risks and emergency response issues by observing public safety field units.
  • Carried out day-day-day duties accurately and efficiently.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Developed and maintained courteous and effective working relationships.
  • Answering high volume calls, follow protocol for EMD,EFD, and EPD when taking calls
  • Dispatching respective units to calls over viper radio.
  • Running subjects for warrants, criminal history checks, license plate and driver history.
  • Calling other agencies for mutual aid if needed and transferring calls to proper departments.
  • Entering missing person, wanted person, stolen items into DCI database. Activating Amber and Silver alerts if needed. Filing stolen items, wanted person, missing person, scanning daily police reports, and second party check DCI entries.
Harnett County Sheriff Office - Certified Detention Officer
City, STATE, 175 Bain St Lillington, NC 27546 10/2015 - 11/2017
  • Wrote daily reports and maintained logs of inmate activities and behaviors.
  • Attended to feeding, housing and physical well-being of inmates.
  • Conducted physical searches of prisoners and premises in search of weapons and contraband.
  • Regularly conducted security and sanitation checks.
  • Supervised and controlled behavior of approximately 54 inmates at a time.
  • Took custody of prisoners from arresting officers to begin processing into detention facility.
  • Physically restrained prisoners during prisoner altercations using leverage holds and legal force.
  • Processed prisoners through appropriate identification and documentation processes as part of facility booking procedures.
  • Processed visitors and attorneys arriving to see prisoners.
  • Processed inmates by taking photographs and fingerprints.
  • Verified identification using specialized databases and methods such as fingerprinting.
  • Made rounds at specified intervals and conducted head counts and roll calls.
  • Searched building and grounds, living quarters and work areas for contraband.
  • Created and maintained arrest files on inmates processed through jail.
  • Received and inspected mail, property and funds from visitors on behalf of designated inmates.

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Resume Overview

School Attended

  • Hillsborough Community College
  • James Madison High School

Job Titles Held:

  • Central Records Supervisor
  • Central Records Clerk
  • Certified 911 Public Safety Telecommunicator
  • Certified Detention Officer


  • No Degree
  • High School Diploma

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