Central Authorization Agent Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Ardent People Operations Specialist adept at research and implementing strategic approaches to enhance organizational effectiveness. The combination of HR and Organizational Psychology knowledge and skills enable forward thinking approaches to talent management and staff development. Demonstrates strong business acumen and possesses entrepreneurial spirit with genuine desire to proactively and consistently deliver results.

Expected in 12/2019 Masters of Science | Organizational Science Florida International University, Miami, FL GPA:

GPA: 3.86/4.0

Expected in 11/2017 Bachelor of Science | Human Resource Management & Psychology University of The West Indies, Mona, Jamaica, GPA:

GPA: 3.53/4.3


Project Management Institute - Certified Associate in Project Management (CAPM)

HRCI® Associate Professional in Human Resources Certification (APHR)

  • Excellent Customer Service
  • Teamwork and Collaboration
  • Management Reporting
  • Software (MS Office: Excel, Word, Powerpoint, Outlook, Teams, SharePoint)
  • Google Suite : Gmail, Drive, Docs, Sheets, Slides
  • Data Analytics (SPSS, Excel)
  • Strong Oral and Written Communication
  • Survey Development
  • Strategic Planning and Implementation
  • On-boarding Program Development
  • Training and Development
  • HR Operations
  • Employee Relations
  • Recruitment and Selection
  • Employment Law
  • Employee Engagement
Work History
08/2021 to Current Loan Analyst Department Of Agriculture | Eatonton, GA,
  • Monitor pipelines to track and log status of loans.
  • Review and validate details of mortgage applications and loan disclosures.
  • Observe all regulatory, compliance and security policies and procedures to keep data as safe as possible from breaches.
11/2020 to 01/2021 HR Consultant Skyworks Solutions, Inc. | San Jose, CA,
  • Developed and implemented company's onboarding process.
  • Collaborated with business owner to establish variable pay plan to increase employee retention.
  • Planned and executed Employee Appreciation Day for 7 employees to enhance company culture.
09/2018 to 10/2020 Loan Coordinator First Republic | Newport Beach, CA,
  • Reviewed and validated details of loan application during loan and check cashing process.
  • Performed training of four groups of 4-5 new employees during organizational restructuring.
  • Increased customer satisfaction and retention by providing excellent customer service to 20-30 customer's daily leveraging excellent interpersonal skills.
  • Performed administrative duties to ensure regulatory compliance and risk management.
08/2019 to 12/2019 Short HR Development Consultant Jack And Jill Children's Center | City, STATE,
  • Collaborated with HR and Finance partners and multi-level employees to create and execute strategic plans that increase effectiveness of current organizational systems, culture, and related practices
  • Identified data collection tools and data sources in order to conduct data gathering, assessment, and analysis processes to analyze organizational gaps in relation to high turnover
  • Created organization-specific retention strategy to retain talent and decrease turnover by 10%
  • Implemented organizational effectiveness interventions by designing Employee Recognition & Praise Program
  • Collaborated with other on-site OD Consultant to design and implement a new on-boarding program to better align and integrate new hires with organization's structure, mission, vision, policies, and practices.
  • Created employee turnover report using data collected through coordination and execution of two five person focus groups.
02/2019 to 05/2019 Structured Interview Project Assistant Florida International University | City, STATE,
  • Co-facilitated development of behaviorally anchored ratings scales to establish equitable evaluations of interview candidate performance
  • Developed brief rater training manual and collaborated with team to design extensive program to train interviewers to select most talented and qualified candidates
  • Participated in subject matter expert meetings with Senior Case Manager's at Broward Health, in order to identify critical incidents and solicit their knowledge based on experience
  • Collaborated with team in development of structured interview questions based on job analysis and critical incidents reports
03/2017 to 04/2017 Strategic HR Management Assistant Consultant Statistical Institute Of Jamaica | City, STATE,
  • Supported client strategic planning cycle by assessing employee awareness of previous strategic plan, the relationship between job role and strategic objectives and impact of employees' needs and expectations on job performance.
  • Facilitated administrative task to organize ten separate focus groups, each consisting of ten people, to provide input/suggestions where relevant to help organization improve.
  • Performed site evaluations, customer surveys and team audits.

Volunteer Business Consultant - 03/21 - 05/2021

Hosang's Cleaning Supplies - St. Ann, Jamaica

· Implemented new inventory management and order tracking system to reduce shrinkage, forecast demand and maintain optimal stock levels.

· Developed customer database to allow for better customer relationship management and ultimately better sales.

Volunteer Employee Selection Specialist - 10/20 - 11/2020

Jefferson County - Jefferson County, Alabama

  • Evaluated the performance of job candidates on audio-based structured interviews, work samples, and/or other job simulations using behavioral guidelines developed by subject matter experts.
  • Participated in extensive training in the observation, evaluation, and documentation of behavior, as well as psychometrics, history of assessment, and best practices in testing and assessment.

HR & Talent Management Consultant - 08/2020 - 10/2020

South East Dance - Brighton, UK

  • Collaborated with project lead to develop a hiring strategy to recruit and retain a diverse candidate pool.
  • Created templates for the interview process such as job postings.

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Resume Strength

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Resume Overview

School Attended
  • Florida International University
  • University of The West Indies
Job Titles Held:
  • Loan Analyst
  • HR Consultant
  • Loan Coordinator
  • Short HR Development Consultant
  • Structured Interview Project Assistant
  • Strategic HR Management Assistant Consultant
  • Masters of Science
  • Bachelor of Science

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