central authorization agent resume example with 2+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Ardent IO practitioner eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. Expertise includes an understanding of organizational strategy and culture, and applying strategic approaches of organizational psychology to enhance organizational effectiveness. Motivated to continue to learn, grow and excel in developing interventions and organizational strategies based on data-driven approaches.

Expected in 12/2019
Masters of Science: Organizational Science
Florida International University - Miami, FL

GPA: 3.86/4.0

Expected in 11/2017
Bachelor of Science: Human Resource Management & Psychology
University of The West Indies - Mona, Jamaica,

GPA: 3.53/4.3


Project Management Institute - Certified Associate in Project Management (CAPM) - Expected in March 2021

HRCI® Associate Professional in Human Resources Certification (APHR)

  • Excellent Customer Service
  • Teamwork and Collaboration
  • Group Facilitation
  • Management Reporting
  • Software (MS Office: Excel, Word, Powerpoint, Outlook, Teams, SharePoint)
  • Data Analysis (SPSS, Excel)
  • Strong Oral and Written Communication
  • Survey Development
  • Designing Organizational Interventions
  • Change Management and Organizational Development
  • Strategic Planning and Implementation
  • On-boarding Program Development
  • Training and Development
  • Project Management
Work History
09/2018 to 10/2020
Central Authorization Agent Dollar Financial Group Inc. City, STATE,
  • Performed training of four groups of 4-5 new employees during organizational restructuring.
  • Increased customer satisfaction and retention by providing excellent customer service through WhosOn chat platform to 20-30 customer's daily
  • Evaluated documentation to protect against fraud and ensure compliance
  • Provided check cashing authorization and support to store personnel
08/2019 to 12/2019
Short Term Organizational Development Consultant Jack And Jill Children's Center City, STATE,
  • Collaborated with HR and Finance partners and multi-level employees to establish and execute strategic plans that increase the effectiveness of current organizational systems,culture, and related practices
  • Identified data collection tools and data sources in order to conduct data gathering, assessment, and analysis processes to analyze organizational gaps in relation to high turnover
  • Created organization-specific retention strategy to retain talent and decrease turnover by 10%
  • Implemented organizational effectiveness interventions by designing Employee Recognition & Praise Program
  • Collaborated with other on-site OD Consultant to design and implement a new on-boarding program to better align and integrate new hires with the organization's structure, mission, vision, policies, and practices
02/2019 to 05/2019
Structured Interview Project Assistant Florida International University City, STATE,
  • Co-facilitated development of behaviorally anchored ratings scales to establish equitable evaluations of interview candidate performance
  • Developed brief rater training manual and collaborated with team to design an extensive program to train interviewers to select the most talented and qualified candidates
  • Participated in subject matter expert meetings with Senior Case Manager's at Broward Health, in order to identify critical incidents and solicit their knowledge based on experience
  • Collaborated with team in development of structured interview questions based on job analysis and critical incidents reports
03/2017 to 04/2017
Organizational Development Assistant Consultant Statistical Institute Of Jamaica City, STATE,
  • Supported client strategic planning cycle by assessing employee awareness of previous strategic plan, the relationship between job role and strategic objectives and impact of employees' needs and expectations on job performance.
  • Facilitated administrative task to organize ten separate focus groups, each consisting of ten people, to provide input/suggestions where relevant to help organization improve.

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Resume Overview

School Attended

  • Florida International University
  • University of The West Indies

Job Titles Held:

  • Central Authorization Agent
  • Short Term Organizational Development Consultant
  • Structured Interview Project Assistant
  • Organizational Development Assistant Consultant


  • Masters of Science
  • Bachelor of Science

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