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Central Authorization Agent Resume Example

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CENTRAL AUTHORIZATION AGENT
Professional Summary

Ardent IO practitioner eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. Expertise includes an understanding of organizational strategy and culture, and applying strategic approaches of organizational psychology to enhance organizational effectiveness. Motivated to continue to learn, grow and excel in developing interventions and organizational strategies based on data-driven approaches.

Education
Florida International University - City, State | Masters of ScienceOrganizational Science, 12/2019

GPA: 3.86/4.0

University of The West Indies - City | Bachelor of ScienceHuman Resource Management & Psychology, 11/2017

GPA: 3.53/4.3

Certifications

Project Management Institute - Certified Associate in Project Management (CAPM) - Expected in March 2021

HRCI® Associate Professional in Human Resources Certification (APHR)

Skills
  • Excellent Customer Service
  • Teamwork and Collaboration
  • Group Facilitation
  • Management Reporting
  • Software (MS Office: Excel, Word, Powerpoint, Outlook, Teams, SharePoint)
  • Data Analysis (SPSS, Excel)
  • Strong Oral and Written Communication
  • Survey Development
  • Designing Organizational Interventions
  • Change Management and Organizational Development
  • Strategic Planning and Implementation
  • On-boarding Program Development
  • Training and Development
  • Project Management
Work History
Central Authorization Agent | 09/2018 to 10/2020
Company Name - City, State
  • Performed training of four groups of 4-5 new employees during organizational restructuring.
  • Increased customer satisfaction and retention by providing excellent customer service through WhosOn chat platform to 20-30 customer's daily
  • Evaluated documentation to protect against fraud and ensure compliance
  • Provided check cashing authorization and support to store personnel
Short Term Organizational Development Consultant | 08/2019 to 12/2019
Company Name - City, State
  • Collaborated with HR and Finance partners and multi-level employees to establish and execute strategic plans that increase the effectiveness of current organizational systems,culture, and related practices
  • Identified data collection tools and data sources in order to conduct data gathering, assessment, and analysis processes to analyze organizational gaps in relation to high turnover
  • Created organization-specific retention strategy to retain talent and decrease turnover by 10%
  • Implemented organizational effectiveness interventions by designing Employee Recognition & Praise Program
  • Collaborated with other on-site OD Consultant to design and implement a new on-boarding program to better align and integrate new hires with the organization's structure, mission, vision, policies, and practices
Structured Interview Project Assistant | 02/2019 to 05/2019
Company Name - City, State
  • Co-facilitated development of behaviorally anchored ratings scales to establish equitable evaluations of interview candidate performance
  • Developed brief rater training manual and collaborated with team to design an extensive program to train interviewers to select the most talented and qualified candidates
  • Participated in subject matter expert meetings with Senior Case Manager's at Broward Health, in order to identify critical incidents and solicit their knowledge based on experience
  • Collaborated with team in development of structured interview questions based on job analysis and critical incidents reports
Organizational Development Assistant Consultant | 03/2017 to 04/2017
Company Name - City, State
  • Supported client strategic planning cycle by assessing employee awareness of previous strategic plan, the relationship between job role and strategic objectives and impact of employees' needs and expectations on job performance.
  • Facilitated administrative task to organize ten separate focus groups, each consisting of ten people, to provide input/suggestions where relevant to help organization improve.
Projects

Volunteer Assistant - 10/20 - 11/2020

Jefferson County - Jefferson County, Alabama

  • Served as a volunteer assessor for Jefferson County (i.e., a civil service municipalities in a large metropolitan area of Alabama) for approximately 72 hours. Duties included evaluating the performance of job candidates on audio-based structured interviews, work samples, and/or other job simulations using behavioral guidelines developed by subject matter experts. Assessment duties were preceded by extensive training in the observation, evaluation, and documentation of behavior, as well as psychometrics, history of assessment, and best practices in testing and assessment.

Organization Development Consultant - 08/2020 - 10/2020

South East Dance - Brighton, UK

  • Collaborated with project lead to develop a hiring strategy to attract and retain a diverse candidate pool.
  • Created templates for the interview process such as job postings.
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Resume Overview

School Attended

  • Florida International University
  • University of The West Indies

Job Titles Held:

  • Central Authorization Agent
  • Short Term Organizational Development Consultant
  • Structured Interview Project Assistant
  • Organizational Development Assistant Consultant

Degrees

  • Florida International University - City , State | Masters of Science
    University of The West Indies - City | Bachelor of Science

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