center quality manager resume example with 12+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary
Center Quality Manager with broad experience in all aspects of retail, education, and non-profit and pharmaceutical management. Direct experience with: merchandising; customer service; training; budgeting; staffing; marketing; HR; quality; State and Federal regulations; FDA Standard Operating Procedures; OSHA; CLIA; and cGMP. Interested in academic work, management, medical, or non-profit positions.
Education and Training
Fisk University , Expected in May 1993 Bachelor of Science : Business Administration - GPA : GPA: 3.3 Business Administration GPA: 3.3
Skill Highlights
  • Microsoft Excel
  • PowerPoint
  • Preventive Actions
  • Product Quality
  • Project Management
  • Qualitative & Quantitative Research Methodologies
  • Quality Assurance
  • Quality Control
  • Quality Management
  • Safety Management Systems
  • Six Sigma
  • Software Quality Assurance
  • Staffing Analysis
  • Statistical Data Analysis
  • Supervisory Skills
  • Systems Management
  • Writing
Professional Experience
Grifols Inc. - Center Quality Manager
, , 05/2013 - Present
  • Evaluates processes, develops action plans, and coordinates the strategic implementation of system processes and corrective actions.
  • Roles and responsibilities include: Independent level of quality inspection and control -- ensures center compliance with quality standards and regulations.
  • Collaborates with Center Managers to ensure product quality, donor suitability and donor safety.
  • Directs and monitors processes and ensures center compliance with all applicable state, federal, and company-designated regulations.
  • Ensures that Standard Operating Procedures (SOPs) are properly interpreted, implemented in a timely fashion, and that the staff performs according to all SOPs.
  • Interprets and implements processes, regulations and SOPs for quality control and overall regulatory compliance, making independent decisions and modifications as required.
  • Oversight of all aspects of internal and external audits including execution (if applicable).
  • This includes documentation, review of and preparation of the response.
  • Also including implementation of corrective and preventative action, assessment of corrective and preventative actions and follow-up as required.
  • Continuously assesses, promotes, and improves the effectiveness of the quality systems in the donor center through recognition of trends, investigation of failures in the execution of procedures, direct employee observation and review of center documents.
  • Responsible for the personnel functions of the Quality Associate(s) including: direction; assignment of work; hiring; development and training; disciplinary actions; termination; maintenance of all personnel records; management of work schedule and delegation/follow-up of tasks.
  • Oversees product and biohazard waste shipments: Ensures shipments meet regulatory specifications and product release requirements; ensures accurate labeling and documentation; and, authorizes final shipment.
Samsonite - Assistant Manager
, , 05/2012 - 05/2013
  • Assisted with operational management of a Plasma Collection Center, ensuring compliance with all applicable policies and regulations and overall performance and profitability of the center.
  • Acted on behalf of the Center Manager in his/her absence, may manage the center alone for days at a time.
  • Roles and responsibilities included: Responsible for all aspects of the donor center when the Center Manager is not present.
  • Creates appropriate organizational environment and value systems, which stimulate the morale and productivity of the work force and its leadership.
  • Collaborates with Training and Quality staff to ensure that training and quality goals are met.
  • Coaches and leads through effective feedback to employees through the Operations Supervisor (s).
  • Monitors and evaluates operations.
  • Works with the Center manager to develop action plans to maximize center efficiency and supervises the implementation of improvements.
  • Makes critical decisions for the modifications) of action plans.
  • Responsible for all personnel functions including hiring, assignment and direction of work, development and training, disciplinary actions and termination and the maintenance of all personnel.
  • Directs the training activities of production employees through the Training Coordinator.
  • Partners with the center manager in budget preparation and oversees facility to achieve production targets and quality goals at the agreed-upon cost structure.
  • Review and approve employee schedules to accommodate donor cycles.
  • Actively delegates, monitors and holds responsible the operations supervisors for their performance.
  • Directs and supervises employees.
- Assistant Manager II
, , 07/2008 - 05/2012
  • Under the general supervision of the Center Manager, assisted in all daily production of the Donor Center, ensuring compliance with all applicable policies and regulations.
  • Performed role of Center Manager in his/her absence.
  • Roles and responsibilities included: Determine the adequacy and adjust inventory levels of all goods and supplies necessary of the operation of the donor center.
  • Compile and submit orders to vendors to meet determined inventory.
  • Assure center employees maintain the facility in a neat and clean condition and all equipment is kept in good working order.
  • Responsible for freezer management, including overseeing plasma shipments and equipment failures.
  • Required to answer all freezer alarms and deal with them appropriately.
  • Construct and submit timely and accurate reports on a daily/weekly/monthly or as required basis.
  • Develop and implement active donor recruitment advertising campaigns to improve production levels.
  • Maintains thorough familiarity and ensures compliance with state and federal regulations, U.S.
  • Food and Drug Administration (FDA)-approved Standard Operating Procedures, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), and Current Good Manufacturing Practice (cGMP).
  • Direct key personnel in donor selection, plasma collection and all manufacturing records to maintain the highest production standards in accordance with state and federal regulations, U.S.
  • Food and Drug Administration (FDA)-approved Standard Operating Procedures, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), and Current Good Manufacturing Practice (cGMP).
  • Builds rapport with donors to ensure overall customer satisfaction with the center to support long-term donation.
  • Control center donor funds and ensure that all financial records are accurate and in order.
  • Keep Center Manager informed of any irregularities.
  • Auditing
  • Data Analysis
  • Documentation
  • Good Manufacturing Practice
  • ISO 9000
  • Microsoft Excel
  • PowerPoint
  • Occupational Safety
  • Process Improvement
  • Project Management
  • Quality Management
  • Quality Control
  • Quality Assurance
  • Six Sigma
  • Staffing
  • Supervisory Skills
  • Systems Management

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Resume Overview

School Attended

  • Fisk University

Job Titles Held:

  • Center Quality Manager
  • Assistant Manager
  • Assistant Manager II


  • Bachelor of Science

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