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Center Assistance Manager Resume Example

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CENTER ASSISTANCE MANAGER
Skills
  • MS Office
  • Customer Service
  • Spreadsheet tracking
  • Editing procedures, policies, proofreading.
  • Administrative support
  • Asset, logistics and inventory management.
  • Problem Resolution
  • Verbal And Written Communication
  • Inventory Control Processes
  • Time Management
  • Information Technology
  • Improvement Initiatives
Professional Summary

Determined and responsible individual with more than 5 years of successful experience boosting efficiency and streamlining procedures for automotive groups. Focused on smoothly overseeing financial, personnel and operational facets. Effectively balance targets with resources and optimize long-term success. Possesses a high degree of integrity and an outstanding work ethic seeking to apply management talents to drive long-term company growth.

Work History
January 2018 to September 2020
Center Assistance ManagerBMW Of North America, Newbury Park, CA
  • Analyzed and applied legal principles and performed legal research to support litigation strategy, ideally in Lemon Law vehicle cases (Federal & California State), including buy back eligibility based on inventory supply chain or technical needs of vehicle. Also conducted audits of colleague buy back decisions.
  • Managed quality assurance program of Lemon Law inventory, consisting of 350-450 vehicles at any given time, including on-site evaluations, assignment of vehicles needing to be driven, as well as one-on-one meetings regarding vehicle specific issues.
  • Coordinated, collected and maintained vendor and organizational records.
  • Increased traceability of BMW of North America's Lemon Law Inventory through documentation and use of remote tracking systems.
  • Reviewed and controlled inventory to eliminate unnecessary expenses and provide transparency for project managers as to specifics of any given vehicle.
  • Kept all transportation documentation and inventory records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Determined most effective mode and routing Lemon Law vehicles to customer locations (BMW and MINI dealers) and company facilities (BMW National Workshop - Riverside, CA).
  • Mapped Lemon Law operational processes and recommended areas for improvement.
  • Developed "Days Down" metrics derived from raw company data to track improvements in organizational efficiency.
  • Gathered, documented and reported data to assess BMW and MINI vehicle defect trends.
  • Communicated best practices among on-site and external personnel to align efforts and goals.
  • Compiled product, market and customer data via Manheim Auction's systems to forecast accurate sales and profit projections.
  • Consulted with BMW Financial Services and various Manheim Auctions to facilitate direct sales to BMW/MINI/Rolls Royce and third party dealers.
July 2016 to January 2018
Reacquired Vehicle AnalystBMW Of North America, Newbury Park, CA
  • Assessed vehicles to identify degree of malfunction or damage, oftentimes making assessment as to weather vehicles were to be scrapped or repaired.
  • Coordinated, controlled and oversaw vehicle repair process, which included up to 350 to 450 Lemon Law vehicles at a time.
  • Reconciled vehicle information with documentation, including driver records and maintenance repair orders/invoices, to complete accurate paperwork.
  • Evaluated vehicles for damage, assessed functionality and determined roadworthiness via close partnership with technicians at BMW National Workshop - Riverside, CA.
  • Reviewed vehicle repairs to check work for quality and assess whether services performed were within acceptable quality and safety guidelines prior to auction sale.
  • Coordinated transportation of Lemon Law Vehicles from relevant dealers to Manheim Auction locations (Riverside, CA; Las Vegas, NV; Hayward, CA; Atlanta, GA; Bordentown, NJ).
  • Processed up to 20 Lemon Law Vehicle safety inspections per week, verifying vehicle repair thus allowing for vehicles to be sold at Manheim Auction.
  • Supported senior leadership 3 years in a row by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation and proposal development for BMW's National Aftersales Conference in Las Vegas, NV.
  • Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.
October 2015 to July 2016
Internal Warranty and Quality AuditorBMW Of North America, Oxnard, CA
  • Verified manufacturing team's compliance with quality control processes to help minimize rework and keep costs low.
  • Sole audit and quality specialist, managing over 1,000 new MINI, BMW and Rolls Royce vehicles per week.
  • Reviewed BMW Group's work instructions and production strategies to verify compliance with established standards.
  • Performed continuous random spot reviews of BMW, MINI and Rolls Royce vehicles on "load lines" prior to vehicles being picked up by trucking transportation and delivered to BMW, MINI and Rolls Royce dealers.
  • Conducted organizational safety program reviews, audits and safety presentations per department protocols, including monthly report on BMW facility's safety readiness and compliance.
  • Completed timely quality reports highlighting deficiencies, vehicle defects and blemishes.
  • Reported MINI, BMW and Rolls Royce defects to their respective factories of origin (Germany, Poland, England, South Africa, Mexico and South America) as means to create total transparency regarding Warranty funding required to repair vehicles.
Education
March 2015Bachelor of ArtsEnglishUniversity of California - Los Angeles, Los Angeles, CA
May 2013Associate of ScienceSocial SciencesOxnard College, Oxnard, CA
June 2010High School DiplomaOxnard High School, Oxnard, CA
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Resume Overview

Companies Worked For:

  • BMW Of North America

School Attended

  • University of California - Los Angeles
  • Oxnard College
  • Oxnard High School

Job Titles Held:

  • Center Assistance Manager
  • Reacquired Vehicle Analyst
  • Internal Warranty and Quality Auditor

Degrees

  • Bachelor of Arts English
    Associate of Science Social Sciences
    High School Diploma

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