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Cellular Assistant Resume Example

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HS
CELLULAR ASSISTANT
Summary

Customer-focused Retail Sales professional with solid understanding of retail dynamics, marketing and customer service. Offering several years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise. I've always been ready to get my hands dirty and take on projects. Sometimes I may falter, but I always make up with enthusiasm and preparedness. I engage with customers well and keep them well-informed of their purchases. When given the proper training, I can be someone to extremely rely on. I can be quite excitable and social in a workplace environment, especially with good coworkers.

Skills
  • Relationship selling
  • Cash handling accuracy
  • Cellular brand promotions
  • Merchandising knowledge
  • Retail loss prevention
  • Documentation and recordkeeping
  • Money handling
  • Cash register operation
  • Outgoing personality
  • Customer- and service-oriented
  • Results-oriented
  • Verbal/written communication
  • Customer service
  • Product Sales
  • Retail merchandising expertise
  • POS system operation
  • Reliable and punctual
  • Reading comprehension skills
  • Written and oral communication skills
  • Time management ability
  • Active listening
  • Team player mentality
  • Excellent communication skills
  • Accurate money handling
Experience
Pharmacy Technician / CVS Health - High Ridge, MO11/2020 - Current
  • Filled and processed prescriptions, delivering prompt and efficient patient care.
  • Participated in prescription pharmaceutical and over-the-counter product inventory audits.
  • Dispensed medications to patients in accordance with pharmacist orders.
  • Entered orders into system and filled medication orders.
  • Entered and processed prescriptions into internal system with accuracy to avoid filling delays.
  • Processed prescription transfer requests from competitors.
  • Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
  • Interpreted and processed medication orders under supervision of the pharmacy director.
  • Communicated with insurance companies for billing purposes.
  • Established and updated patient profiles, including lists of medications and insurance details.
  • Consulted with peers, technicians and other pharmacists to appropriately assess prioritization and complete orders accordingly.
  • Placed orders for out of stock medications, enabling patients to receive prescriptions on time.
  • Managed inventory and reduced expenditures by negotiating prices with pharmaceutical suppliers.
  • Efficiently processed cash register transactions for new and refilled prescription orders.
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
  • Verified insurance benefits to refill medications and upheld fantastic customer service standards.
  • Processed prescriptions, checking against known patient allergies.
  • Maintained clean and organized pharmacy shelving and work areas.
  • Delivered quality care to customers through close collaboration with pharmacist.
  • Compiled customer demographic, allergy and medical history background.
  • Verified prescriptions by contacting physicians' offices and receiving approval.
  • Worked with insurance companies to process claims, resolve problems and obtain payments.
  • Confirmed prescriptions for patients by placing calls and conferring with physicians' office staff.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Cellular Assistant / Troc Global - Arnold, MO03/2020 - Current
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Helped average of 25 customers per day by responding to inquiries and locating products.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Offered product and service consultations and employed upselling techniques.
  • Negotiated and closed deals with minimal oversight.
  • Processed orders through system and coordinated product deliveries.
  • Assisted customers by finding needed cellphone items and checking inventory for items at other locations.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Recommended optimal merchandise based on customer needs and desires.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Used touch screen register system to ring up customer purchases, process payments and issue receipts.
  • Educated customers on product and service offerings.
  • Recommended merchandise to customers based on needs and preferences.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Communicated with customers about finance offerings, including policies, restrictions and refund policies.
  • Handled private customer information such as social security and driver's license and kept records of transactions
Sales Associate / Walmart - Arnold, MO06/2018 - 03/2020
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Offered product and service consultations and employed upselling techniques.
  • Helped average of 15 customers per day by responding to inquiries and locating products.
  • Assisted customers by finding needed electronic and cellular items and checking inventory for items at other locations.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Prepared cash deposits up to $200 with zero discrepancies.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Recommended optimal merchandise based on customer needs and desires.
  • Used Walmart's custom register system to ring up customer purchases, process payments and issue receipts.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Educated customers on product and service offerings.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
  • Stayed up to date on store promotions, payment policies and security practices.
Crew Member / Five Guys Holdings LLC - Arnold, MO02/2018 - 05/2018
  • Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
  • Set up and performed initial prep work for food items such as fries, ingredients and burgers.
  • Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
  • Operated all kitchen equipment safely to avoid injuries.
  • Weighed, measured and mixed ingredients, meticulously following recipes to produce quality meals.
  • Performed work station prep, including prepping meat and chopping fries prior to shift start.
  • Sanitized workstation at end of shift to minimize salmonella and other foodborne illnesses.
  • Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
  • Replenished food items from inventory and rotated ingredients to use oldest products first.
  • Removed trash, spills and trays to keep areas clean and professionally organized.
  • Restocked condiments and drink station supplies to maintain customer satisfaction.
  • Resolved various customer issues quickly to increase customer satisfaction.
  • Greeted guests with friendliness and professionalism.
  • Executed cash transactions quickly and accurately.
  • Applied proactive and resourceful nature to create pleasant guest experiences.
Cashier / KFC - Arnold, MO04/2016 - 01/2018
  • Kept drive-thru station well-stocked and organized to meet all customer needs.
  • Proactively checked headsets and replaced batteries prior to rush periods to maintain readiness.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Organized food items on serving trays and in carry-out packages to deliver complete orders to customers.
  • Prepared drinks, desserts and other special items to complete prepared food orders.
  • Capitalized on slow periods to restock supplies, clean counters and remove trash.
  • Worked quickly to document orders, answer questions and process payments, keeping high-volume line moving and maintaining high customer satisfaction.
  • Backed up front counter employees to maximize guest satisfaction with speedy service.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Reviewed completed orders and efficiently bagged for easy carrying and access by customers.
  • Cleaned and sanitized kitchen equipment, service and dining areas to prevent spreading germs.
  • Performed food preparation tasks by bagging desserts, brewing coffee and tea and preparing sides.
  • Accepted payments and made change to process transactions.
  • Took customers' orders by recording requested menu items, substitutions and add-ons.
  • Cleaned food preparation equipment, work areas and counters to maintain hygienic, sanitary establishment.
  • Used MICROS RES system and cash register to receive payments by cash, check, creditcard and voucher.
  • Verified orders and bagged items for easy transport.
  • Dispensed, poured and mixed water, soft drinks and lemonade as well as tea.
  • Worked with food service team members to handle every customer need and build brand loyalty.
  • Restocked kitchen supplies by rotating food according to dates and guidelines.
  • Washed and sanitized dishes after every use to protect customers.
Education and Training
Jefferson College - Arnold, MO05/2018GED
Accomplishments
  • Creative Problem Solving: - Resolved product issue through consumer testing.
  • Self-Publishing a book with Amazon
  • Replacing fixtures within Electronics such as a headphone display and phone display
  • Fixing photo printers. Models include Epson Stylus, Frontier DL600 and 650, Frontier DL100, and Rimage disc writer.
  • Worked closely with a computer program named Landscape, used for adjusting and editing photos and passports as well as running maintenance for photo printing printers.
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Resume Overview

Companies Worked For:

  • CVS Health
  • Troc Global
  • Walmart
  • Five Guys Holdings LLC
  • KFC

School Attended

  • Jefferson College

Job Titles Held:

  • Pharmacy Technician
  • Cellular Assistant
  • Sales Associate
  • Crew Member
  • Cashier

Degrees

  • Jefferson College - Arnold, MO 05/2018 GED

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