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ccma resume example with 3+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Dedicated Medical Assistant skilled with technical, clerical and patient support. Strong interpersonal communication with talent effectively dealing with patients and staff alike. Detailed understanding of medical sector and regulatory obligations concerning it.

Skills
  • Specimens Collection and Processing
  • Vital Signs Monitoring
  • Treatment Room Preparation
  • Dictation and Transcription
  • Patient Relations
  • Time Management
  • Diagnostic Testing
  • Operating EKG Equipment
  • Procedure Assistance
  • Updating Medical Records
  • Critical Thinking
  • Check-In and Check-Out Procedures
  • Appointment Scheduling
  • Routine Laboratory Testing
  • Examination Preparation
  • Decision Making
  • Multitasking and Prioritization
  • Patient Scheduling
  • Centrifuge Operation
  • Flexibility and Adaptability
  • Electronic Charting
  • Willingness to Learn
  • Quality Control
  • Clinical and Operational Judgement
  • Blood and Tissue Collection
  • Social Perceptiveness
  • Cleaning and Organizing
  • Clear Communication
  • Problem Anticipation and Resolution
  • Cleaning and Sanitizing
  • Patient Chart Tracking
  • Standards Compliance
  • Conflict Resolution
  • Remote Video Conferencing
  • Venipuncture Expertise
  • Relationship Building
  • Vitals Collection and Documentation
Experience
06/2021 to Current CCMA Avera Health | Parkston, SD,
  • Scheduled appointments for patients via phone and in person.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Educated patients about medications, procedures and physician's instructions.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Recorded vital signs and medical history for 20 patients each shift.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Organized charts, documents and supplies to maintain team productivity.
  • Documented notes during patient visits.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Followed principles of asepsis and infection control to meet patient safety guidelines.
  • Administered rapid tests for COVID and strep to help clinical staff assess conditions.
08/2020 to 04/2021 Scheduling Specialist Centura Health | Aurora, CO,
  • Created new accounts and updated existing open accounts with most current details.
  • Used software to document calls and schedule appointments.
  • Built loyalty and supported retention goals by establishing rapport with Medical Facilities.
  • Coordinated schedules and set appointments by calling Medical facilities.
  • Provided exceptional customer service through effective telephone communication and follow-ups.
  • Scheduled and confirmed appointments.
  • Called no shows and cancellations to reschedule.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Balanced customer schedules, employee availability and maximum load levels while scheduling appointments.
  • Made phone calls and sent emails to establish leads.
  • Recorded information from potential customers regarding specific product or service needs.
07/2019 to 08/2020 CNA Hospital Sisters Health Systems | City, STATE,
  • Answered signal lights, bells or intercom systems to determine resident needs.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Distributed drinking water and nourishment to residents.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Documented activities and recorded information in EMR system.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
Education and Training
Expected in 01/2021 to to Certificate | Medical Assistant LLCC, Springfield, IL, GPA:
Expected in 06/2014 to to Associate of Arts | Healthcare Administration University of Phoenix, Tempe, AZ GPA:
Certifications
  • Certified Clinical Medical Assistant (CCMA)

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Resume Overview

School Attended

  • LLCC
  • University of Phoenix

Job Titles Held:

  • CCMA
  • Scheduling Specialist
  • CNA

Degrees

  • Certificate
  • Associate of Arts

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