Catering Server Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:

Organized Customer Service Representative/Receptionist with 1 and a half years experience in serving customers professionally, in a timely and personable way. Determined to succeed with excellent communication skills as well as a strong passion to provide amazing service to new and loyal customers.

  • Creative problem solver
  • Multi-line phone talent
  • POS systems expert
  • Quick learner
  • Active listening skills
  • Positive and friendly
  • Personable
  • Customer-oriented
  • Excellent communication
  • Organized
Work History
Catering Server, 01/2019 to Current
Lunds Byerly'sChanhassen, MN,
  • Served plated dinners with up to 3 courses.
  • Performed shift change tasks each day to keep store efficient and neat.
  • Maintained customer satisfaction with timely table check-ins to assess drink or other needs.
  • Maintained clean and presentable tables with tableware, glassware, silverware and linens.
  • Documented reservations, alerted servers and managers of large groups and prepared seating.
  • Cultivated positive guest relations by managing information and orchestrating speedy seatings.
  • Worked quickly, communicated with other staff and always looked for better ways of doing tasks to improve productivity.
  • Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers.
  • Bussed and reset several tables per shift, working efficiently to keep dining room and work areas clean.
Customer Service Receptionist/Sales Representative, 03/2018 to 12/2018
Bright Horizons Family SolutonsPennsylvania Philly -, PA,
  • Set up and explained new membership contracts.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Delivered exceptional customer service by maintaining extensive knowledge of products and services and creating a welcoming environment.
  • Received and managed phone calls to answer clients' questions, solve problems, inform customers on product launches and direct calls to appropriate departments.
  • Provided customers with important details about billing, payment processing and support procedures and requirements.
  • Utilized effective communication and active listening skills to create client rapport to grow profitability.
  • Communicated with customers to understand needs and recommend appropriate solutions.
  • Performed cold-calling and follow-ups with leads to secure new revenue. 
  • Liaised between parties to coordinate schedules, payments and allocations while managing customer accounts.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Identified prospects' needs and developed appropriate responses along with information on fitting products and services.
  • Developed strong rapport with customers and created a positive impression of the business.
  • Greeted persons entering the establishment and determined the nature and purpose of visit. 
  • Collected deposits, fees and payments.
Nanny, 05/2017 to 08/2017
Francesca's Collections, Inc.Cambridge, WI,
  • Remove hazards and develop appropriate boundaries and rules to create a safe environment for children.
  • Teach and perform age-appropriate activities, such as lap play, reading, and arts and crafts to encourage intellectual development of children.
  • Keep records of play, meal schedules, and bill payment.
  • Instruct and assist children in the development of health and personal habits, such as eating, resting, and toilet behavior.
  • Perform housekeeping and cleaning duties related to children's care.
  • Transport children to schools, social outings, and medical appointments.
  • Supervise and assist with homework.
  • Help develop or monitor family schedule.
  • Work with parents to develop and implement discipline programs to promote desirable child behavior.
  • Organize and conduct age-appropriate recreational activities, such as games, arts and crafts, sports, walks, and play dates.
  • Instruct children in safe behavior, such as seeking adult assistance when crossing the street and avoiding contact or play with unsafe objects.
  • Help prepare and serve nutritionally balanced meals and snacks for children.
Seasonal Retail Sales Associate, 10/2016 to 01/2017
  • Greet customers and ascertain what each customer wants or needs.
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
  • Compute sales prices, total purchases and receive and process cash or credit payment.
  • Answer questions regarding the store and its merchandise.
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Place special orders or call other stores to find desired items.
  • Ticket, arrange and display merchandise to promote sales.
  • Clean shelves, counters, and tables.
  • Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
  • Keep the store clean and organized.
High School Diploma: , Expected in
  • Graduated with 3.8 GPA
Associates Degree: Biology , Expected in
  • Member of Grand Canyon Wolf Recovery Project 
Associates Degree: Biology , Expected in

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Resume Overview

School Attended
Job Titles Held:
  • Catering Server
  • Customer Service Receptionist/Sales Representative
  • Nanny
  • Seasonal Retail Sales Associate
  • High School Diploma
  • Associates Degree
  • Associates Degree

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