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Casualty Claims Adjuster Resume Example

Resume Score: 80%

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CASUALTY CLAIMS ADJUSTER
Professional Summary
Highly organized and detail-oriented Administrative Assistant with more than 15 years' experience supplying thorough, organized administrative support to employers.
Skills
  • Excellent communication skills
  • 40 WPM typing speed
  • Professional phone etiquette
  • Accurate and detailed
  • Team player
  • Proficient in Microsoft Office
  •  Highly dependable
  • Multi-line phone proficiency
  • Articulate and well-spoken
  • Fast learner
Work History
Casualty Claims Adjuster, 03/2010 to 01/2015
Company Name – City, State
  • Made and maintained a connection with the customer by understanding and meeting their needs; served the customer with empathy and followed up to ensure the customers' needs were met.
  • Researched and responded to moderately complex customer communications, concerns, conflicts or issues.
  • Summarize documents and entered into claim system notes.
  • Documented claim files with notes, evaluations, and decision-making process.
  • Determined and explained minimum coverage limits in moderately complex claims involving single or multiple claimants.
  • Set initial reserve, updated reserve as necessary, documented rational and claim summary notes.
  • Investigated and assessed damage to property and created or reviewed property damage estimates and paid accordingly.
  • Obtained photos and/or conducted scene investigations.
  • Took recorded statements from claimants, insureds, witnesses, medical providers, police officers, etc.; conducted investigations into moderately complex auto accidents, determined liability, and prepared summaries.
  • Determined claim value.
  • Negotiated and settled bodily injury claims in accordance with business unit best practices.
  • Reviewed medical reports in preparation for claims settlement evaluation.
  • Presented cases and participated in their discussion at claim committee meetings.


Administrative Assistant, 04/2004 to 03/2010
Company Name – City, State
  • Answered multi-line phones and handled mail distribution.
  • Operated fax machines, copiers, phone system, and computer.
  • Organized and maintained client files to ensure current information on prospective buyers.
  • Scheduled and confirmed appointments for clients, customers, and supervisors.
  • Arranged conference, meeting, and travel reservations for office personnel.
  • Created and distributed correspondence to both current and prospective clients.
Receptionist, 06/1993 to 10/2001
Company Name – City, State
  • Managed reception area which included greeting visitors and responding to telephone and in person requests for information.
  • Performed general office duties, such as making copies, sending faxes, and handling all incoming and outgoing correspondence.
  • Managed invoicing and outgoing payments.
  • Arranged travel reservations for office personnel.
  • Planned meetings and prepared conference room.


Education
High School Diploma: 1993
Presentation Academy - City, State
Associate of Applied Science: Accounting, 2004
RETS Institute of Technology - City
Bachelor of Science: Business Administration-Management, 2008
Sullivan University - City, State
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Resume Overview

School Attended

  • Presentation Academy
  • RETS Institute of Technology
  • Sullivan University

Job Titles Held:

  • Casualty Claims Adjuster
  • Administrative Assistant
  • Receptionist

Degrees

  • High School Diploma : 1993
    Associate of Applied Science : Accounting , 2004
    Bachelor of Science : Business Administration-Management , 2008

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