Highly organized and detail-oriented Administrative Assistant with more than 15 years' experience supplying thorough, organized administrative support to employers.
Excellent communication skills
40 WPM typing speed
Professional phone etiquette
Accurate and detailed
Proficient in Microsoft Office
Multi-line phone proficiency
Articulate and well-spoken
Casualty Claims Adjuster, 03/2010 to 01/2015 Allstate Insurance Claims Office – Louisville, KY
Made and maintained a connection with the customer by understanding and meeting their needs; served the customer with empathy and followed up to ensure the customers' needs were met.
Researched and responded to moderately complex customer communications, concerns, conflicts or issues.
Summarize documents and entered into claim system notes.
Documented claim files with notes, evaluations, and decision-making process.
Determined and explained minimum coverage limits in moderately complex claims involving single or multiple claimants.
Set initial reserve, updated reserve as necessary, documented rational and claim summary notes.
Investigated and assessed damage to property and created or reviewed property damage estimates and paid accordingly.
Obtained photos and/or conducted scene investigations.
Took recorded statements from claimants, insureds, witnesses, medical providers, police officers, etc.; conducted investigations into moderately complex auto accidents, determined liability, and prepared summaries.
Determined claim value.
Negotiated and settled bodily injury claims in accordance with business unit best practices.
Reviewed medical reports in preparation for claims settlement evaluation.
Presented cases and participated in their discussion at claim committee meetings.
Administrative Assistant, 04/2004 to 03/2010 New Horizon Realty – Louisville, KY
Answered multi-line phones and handled mail distribution.
Operated fax machines, copiers, phone system, and computer.
Organized and maintained client files to ensure current information on prospective buyers.
Scheduled and confirmed appointments for clients, customers, and supervisors.
Arranged conference, meeting, and travel reservations for office personnel.
Created and distributed correspondence to both current and prospective clients.
Receptionist, 06/1993 to 10/2001 Raymar HVAC – Louisville, KY
Managed reception area which included greeting visitors and responding to telephone and in person requests for information.
Performed general office duties, such as making copies, sending faxes, and handling all incoming and outgoing correspondence.
Managed invoicing and outgoing payments.
Arranged travel reservations for office personnel.
Planned meetings and prepared conference room.
High School Diploma: 1993 Presentation Academy - Louisville, KY
Associate of Applied Science: Accounting, 2004 RETS Institute of Technology - Louisville
Bachelor of Science: Business Administration-Management, 2008 Sullivan University - Louisville, KY