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cashier receptionist resume example with 7 years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Professional Summary

Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Bilingual, hardworking, and ready to join my next team.

Skills
  • Communication Skills
  • Leadership and Teamwork
  • Interpersonal Skills
  • Critical thinking and problem solving
  • Decision Making
  • Effective Time Management
  • Fast Learner
  • Microsoft Office
Work History
07/2022 to Current
Cashier Receptionist D.A. Davidson Great Falls, MT,
  • Greet and assist patients, demonstrate professional phone etiquette. Communicate with clinical and business office staff as needed.
  • Follow appropriate patient registration/check-in policies and procedures while verifying and/or updating all demographic information, for example Personal Physician Selection, Language Preference and Direct patients to appropriate area after the check-in process is completed
  • Kept reception area clean and neat to give visitors positive first impression.
  • Knowledge of Health Plan coverage types, determine patients' membership/benefits.
  • Obtain a patient medical record number, when necessary, create accounts, for example workers compensation, confidential. Collect co-pays and fees as well as inform patients of available payment options. Order Health Plan cards as needed.
  • Assist patients by: Explaining co-pays/applicable fees, providing facility directions, referring to other departments and administrative services for further information, e.g., Member Services. Initiate and completing appropriate forms as needed, for example Patient Financial Responsibility.
  • Handle cash according to the Cash Handling Responsibility Agreement and reconcile shift and deposit funds
  • Worked flexible schedule and extra shifts to meet business needs.
  • Performed cash, card and check transactions to complete patient check in.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
11/2016 to 07/2022
Safe Registered Personal Banker- Acting Manager Wells Fargo Bank, N.A. City, STATE,
  • Demonstrated knowledge and understanding regarding banking laws, regulations, risk management, loss prevention, and having the ability to identify potential fraud.
  • Provided exceptional customer service to both customers and non-customers while building client rapport to ensure consistent satisfaction and loyalty.
  • Assessed and addressed customers' banking needs, obtained, and processed customer and account information, demonstrated, and educated clients on available deposit and loan products and services, and recommended solutions based on each customer's unique goals and needs while conveying information in a clear and concise manner to communicate effectively.
  • Process customer requests for financial services, including reissuing statements, ordering additional checks, and updating customer personal information in database.
  • Maintained a working knowledge of consumer and business banking products and services including digital products and services as well as leveraging available resources and technologies to optimize the client experience and serve clients with operational excellence and accuracy.
  • As a transaction approver, I approved teller transactions while minimizing risk, and identifying potential fraud. Balanced cash drawers and vault accounts on daily basis with zero discrepancies, took initiative to coach tellers on educating and connecting customers to technology while sharing the value of digital banking options. Supported customers/small business customers in resolving or escalating complaints by distinguishing service and escalated complaints. Proactively assisted team members to identify the difference between service complaints and escalated complaints and understanding when to send a referral.
  • Process complex transactions and perform extensive research to resolve complex customer inquiries and complaints while building relationships and collaborating with partners to support consumer & business needs.
  • Ability to multi-task, organize, manage time, and prioritize workflow in a complex environment while continuously navigating multiple computer systems and utilizing search tools.
  • Demonstrated strong interpersonal skills to interact with team and partners, took initiative to work independently in a structured environment, making effective and independent judgment decisions in a timely manner
  • Opened and closed bank based on branch requirements, at times, being the only leader in the store.
  • Contribute in training, developing, supervising, and retaining store associates.
  • Assisted in motivating staff and creating a positive working environment.
  • Assisted in maintaining operational activities of the store to ensure compliance with company policies and procedures.
  • As acting manager on duty, effectively handle emergency situations.
04/2020 to 07/2021
Dedicated Associate Wells Fargo Bank City, STATE,
  • Work with Small Business Administration to process applications for Paycheck Protection Program loans
  • Communicate with clients through phone and email regarding status updates on applications, pending document review, pending document uploads, and approval/denial of loan and forgiveness
  • Build strong relationships with clients to ensure a positive customer experience and client loyalty
  • Navigate through various lending systems such as Campaign Processing System (CPS), Hogan, BDCMS, LexisNexis, Innovis, Originations Review Tool (ORT), and Forgiveness Review Tool (FRT)
  • Analyze various lending documents such as self-prepared payroll reports, third party payroll reports, various business tax returns, financial statements, paystubs, W2's/W3's, lease documents, mortgage statements, and utility bills.
  • Collected, arranged and input information into database system.
09/2015 to 10/2016
Guest Service Advisor-Supervisor Target City, STATE,
  • Greeted customers upon their entry into the store and helped them with any questions and concerns.
  • Operated a checkout lane and associated retail equipment, including scale, barcode scanner, belt, and cash register.
  • Performed all checkout procedures quickly and accurately each time, while also promoting the store credit card to customers.
  • Assisted sales floor staff with stocking shelves, keeping front lanes tidy, and assisting guests when needed.
  • Provided change funds to cashiers, safeguarding keys and combos to vault.
  • Cash Office – counting safe along with all registers, made deposits to the banks, ordered money, bundled all the money and created start funds for the registers.
  • Translated providing customer service to Spanish speaking guest.
Education
Expected in 06/2015 to to
High School Diploma:
Sem Yeto Continuation High School - Fairfield, CA,
GPA:
Expected in to to
No Degree: General Studies
Solano Community College - Fairfield, CA
GPA:
Languages
Spanish:
Negotiated:

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Resume Overview

School Attended

  • Sem Yeto Continuation High School
  • Solano Community College

Job Titles Held:

  • Cashier Receptionist
  • Safe Registered Personal Banker- Acting Manager
  • Dedicated Associate
  • Guest Service Advisor-Supervisor

Degrees

  • High School Diploma
  • No Degree

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