Hardworking and reliable [Industry] worker with strong background in operating cash registers, stocking merchandise and keeping areas clean and neat. Highly organized, proactive and punctual. Operates well within team-oriented environments. Reliable Manager demonstrating high level of ownership and initiative. Quick and effective at decision-making and learning skills while maintaining excellent customer service throughout sales experience. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
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Follows appropriate patient registration/check-in policies & procedures
• Verifies all demographic information (Personal Physician Selection, Language Preference, etc)
• Knowledge of Health Plan coverage types
• Checks in patients by following suitable check-in policies & procedures
• Determines patient's membership according to the benefit display
• Creates patient orders/sales as necessary, (eg. workers compensation, Medi-Cal, Medicare, etc.)
• Captures workers compensation data on the correct screens & selects the correct coverage
• Uses comment fields when appropriate to document refunds, write-offs, & special circumstances
• Obtains a patient medical record number when necessary
• Orders Health Plan cards
• Collects co-pays & fees
• Informs patients of available payment options
• Checks out patients by following suitable checkout policies & procedures
• Follows appropriate procedures when registering exception-type patients such as non-members, out-of-area health plan members, Medicare, Medi-Cal, & industrial patients
• Initiates & completes required forms for all orders/sales per policy
• Access necessary information from the fee schedule to determine appropriate fees based on CPT-4 &/or service codes in order to collect appropriate revenue
• Assists patients by explaining co-pays/applicable fees, providing facility directions & referring to other departments & administrative services for further information, e.g., Member Services,
Medical Secretaries, & Business Office
• Demonstrates knowledge of & application to Patient Administration Appointment Registration (PARRS), Kaiser Permanente Foundation Systems (KPFS), Optical Eligibility Verification System (OEVS), & Optical Point of Sale System (OPOS)
• Communicates w/ Regional Optical Services & Medical Center department staff as needed
• Handles cash according to the Cash Handling Responsibility Agreement
• Complies w/ all applicable cash handling policies & procedures (see reference list)
• The registration designee is responsible for the safekeeping of change funds, all revenue collected during the shift, all assigned revenue documents, & all keys assigned for cash control
• Obtains, secures, & ensures sufficient denominations to provide change
• Reconciles shift & deposit funds according to the Cash Handling Responsibility Agreement
• Uses correct procedures to document & report discrepancies
• Answers telephones
• Completes contact lens reorders when appropriate
• Working towards positive operational outcomes
• Performs other duties as required
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