Cashier Receptionist Resume Example

Follows appropriate patient registration/check-in policies & procedures

• Verifies all demographic information (Personal Physician Selection, Language Preference, etc)

• Knowledge of Health Plan coverage types

• Checks in patients by following suitable check-in policies & procedures

• Determines patient's membership according to the benefit display

• Creates patient orders/sales as necessary, (eg. workers compensation, Medi-Cal, Medicare, etc.)

• Captures workers compensation data on the correct screens & selects the correct coverage

• Uses comment fields when appropriate to document refunds, write-offs, & special circumstances

• Obtains a patient medical record number when necessary

• Orders Health Plan cards

• Collects co-pays & fees

• Informs patients of available payment options

• Checks out patients by following suitable checkout policies & procedures

• Follows appropriate procedures when registering exception-type patients such as non-members, out-of-area health plan members, Medicare, Medi-Cal, & industrial patients

• Initiates & completes required forms for all orders/sales per policy

• Access necessary information from the fee schedule to determine appropriate fees based on CPT-4 &/or service codes in order to collect appropriate revenue

• Assists patients by explaining co-pays/applicable fees, providing facility directions & referring to other departments & administrative services for further information, e.g., Member Services,

Medical Secretaries, & Business Office

• Demonstrates knowledge of & application to Patient Administration Appointment Registration (PARRS), Kaiser Permanente Foundation Systems (KPFS), Optical Eligibility Verification System (OEVS), & Optical Point of Sale System (OPOS)

• Communicates w/ Regional Optical Services & Medical Center department staff as needed

• Handles cash according to the Cash Handling Responsibility Agreement

• Complies w/ all applicable cash handling policies & procedures (see reference list)

• The registration designee is responsible for the safekeeping of change funds, all revenue collected during the shift, all assigned revenue documents, & all keys assigned for cash control

• Obtains, secures, & ensures sufficient denominations to provide change

• Reconciles shift & deposit funds according to the Cash Handling Responsibility Agreement

• Uses correct procedures to document & report discrepancies

• Answers telephones

• Completes contact lens reorders when appropriate

• Working towards positive operational outcomes

• Performs other duties as required