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Hardworking and reliable [Industry] worker with strong background in operating cash registers, stocking merchandise and keeping areas clean and neat. Highly organized, proactive and punctual. Operates well within team-oriented environments. Reliable Manager demonstrating high level of ownership and initiative. Quick and effective at decision-making and learning skills while maintaining excellent customer service throughout sales experience. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
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Follows appropriate patient registration/check-in policies & procedures
• Verifies all demographic information (Personal Physician Selection, Language Preference, etc)
• Knowledge of Health Plan coverage types
• Checks in patients by following suitable check-in policies & procedures
• Determines patient's membership according to the benefit display
• Creates patient orders/sales as necessary, (eg. workers compensation, Medi-Cal, Medicare, etc.)
• Captures workers compensation data on the correct screens & selects the correct coverage
• Uses comment fields when appropriate to document refunds, write-offs, & special circumstances
• Obtains a patient medical record number when necessary
• Orders Health Plan cards
• Collects co-pays & fees
• Informs patients of available payment options
• Checks out patients by following suitable checkout policies & procedures
• Follows appropriate procedures when registering exception-type patients such as non-members, out-of-area health plan members, Medicare, Medi-Cal, & industrial patients
• Initiates & completes required forms for all orders/sales per policy
• Access necessary information from the fee schedule to determine appropriate fees based on CPT-4 &/or service codes in order to collect appropriate revenue
• Assists patients by explaining co-pays/applicable fees, providing facility directions & referring to other departments & administrative services for further information, e.g., Member Services,
Medical Secretaries, & Business Office
• Demonstrates knowledge of & application to Patient Administration Appointment Registration (PARRS), Kaiser Permanente Foundation Systems (KPFS), Optical Eligibility Verification System (OEVS), & Optical Point of Sale System (OPOS)
• Communicates w/ Regional Optical Services & Medical Center department staff as needed
• Handles cash according to the Cash Handling Responsibility Agreement
• Complies w/ all applicable cash handling policies & procedures (see reference list)
• The registration designee is responsible for the safekeeping of change funds, all revenue collected during the shift, all assigned revenue documents, & all keys assigned for cash control
• Obtains, secures, & ensures sufficient denominations to provide change
• Reconciles shift & deposit funds according to the Cash Handling Responsibility Agreement
• Uses correct procedures to document & report discrepancies
• Answers telephones
• Completes contact lens reorders when appropriate
• Working towards positive operational outcomes
• Performs other duties as required
- Mentored employees in successful selling techniques and encouraged cross-selling additional products and services.
- Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
- Worked closely with marketing department to optimize strategic initiatives.
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
- Oversaw management and implementation of new revenue strategies, sales initiatives and customer engagement tactics to increase market share.
- Boosted team morale and overall sales volume by creating employee incentive sales contests.
- Maintained professional network of potential clients and business opportunities.
- Fostered relationships with customers to expand customer base and enhance loyalty and retention.
- Created and implemented store displays, promoting sales and growth.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Fostered relationships with customers to expand customer base and enhance loyalty and retention.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Achieved or surpassed sales quotas by as much as [Number]%.
- Created and implemented store displays, promoting sales and growth.
- Improved overall customer purchasing experiences to promote steady revenue.
- Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Prepared and processed contracts and order forms for new and existing customers.
- Monitored customer order process and addressed customer issues.
- Contacted new and existing customers to discuss how specific products could meet needs.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Processed payments and maintained accurate drawers to meet financial targets.
- Maintained current knowledge of special savings, sales, promotions and other offerings to enhance customer support.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Answered questions about current promotions and resolved issues according to store policies.
- Completed customer's purchase by effectively processing credit and debit cards, cash and personal checks.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Searched store inventory system to determine whether requested products were available.
City Arts And Tech High School - San Francisco, CA
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School Attended
- City Arts And Tech High School
Job Titles Held:
- Cashier Receptionist
- Sales Team Manager
- Sales Representative
- Electronics Team Lead
Degrees
- High School Diploma
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