Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Highlights
Special Skills Individual Excellent Leadership * Interpersonal Verbal/Written Communication * Analytical * Planning * Organizing * Self-Driven * Eager Learner * Negotiating * Detail-Oriented * Results-Oriented * Managerial * Problem-solving Cultural Bilingual: Fluent in verbal and written Spanish Technical Proficient in CDMA and LTE networks * 4G *3G * EVDO * 1X * BB * 5Star * Net Ace system *VIIA * Info Manager * MAC * MS Office Suite: Word, Excel, Power Point, Outlook * PeopleSoft * Access * Visio * Windows Related Principles of Information Security * PC Configurations * PC Coursework Applications * Digital Fundamentals * PC Systems & Networks * Completed Telecom Technology * Voice Comm. Systems * LAN Tech & Design* WAN Tech & Design * AC Electronics * DC Electronics Principles of Management * Project Management * Management of Tech Resources * Business and Technology * Public Speaking * Laws- Legal Environment *Economics * Accounting * DWP Lineman Ground-man Apprentice* Certified CPR through Red Cross* Haz- Mat Training* Traffic Control Safety per the CHTCS guidelines
Accomplishments
Recognized as a leader and "go-to-person" of the store for any technology questions
Experience
Cashier, Liquor Manager, Day Stocker, 01/1 - 01/1 General Construction /Electrical Services – City, STATE,
Aided customers in technical issues, repairing and troubleshooting wireless devices
Provided high quality customer service and received customer satisfaction awards
Resolved concerns, negotiated potential disconnects into additional sales for Verizon
Appointed inventory specialist, store sales operation, manager on duty, merchandise
Troubleshot, upgraded and repaired broadband and all other wireless technologies
Maintained demo monitors and wireless devices with setup and software upgrades
Recognized as a leader and "go-to-person" of the store for any technology questions
Promoted to day/night stock, liquor manager, customer service desk and cashier
Operated cashier system, memorized various codes with fastest transaction times
Assisted in customer relation issues with service or product issues and returns
Managed inventory stock, retrieved expired products, ordered new product
Managed liquor, ordered from vendors, merchandised new product, adjusted price
Aided in shipping and receiving, Inventory, and department management process
Term Outside Plant Technician (Telephone Lineman), 06/2013 - 12/2014 AT&T – City, STATE,
Received supervisor and engineer blueprints work orders to determine work needed
Followed safety procedures, standards and practices while meeting service deadlines
Responsible in loading work material and using heavy-duty truck equipment for jobs
Operated Class A heavy-duty power trucks, Bucket trucks, Tower trucks, Rodder trucks, Retriever trucks, Digger trucks, Dump trucks, Super Jet trucks
Operated heavy-duty industrial power tools (Chainsaws, impact driver, generator, converter, blower, motorized traffic control trailer devices, 10 ton winch line, hi-pressured blowers, pole digger, water pumps, pallet jacks, forklift, pavement breakers ) and hand tools (Volt meters, ropes, levelers, fish tapes, little buddy etc.)
Managed and setup various temporary traffic control devices, warning signs and safety cones and traffic flagger daily when performing jobs in the streets, highways, railroads, alleys, in construction zones and private properties for personal and traffic control safety per the CHTCS Administration guidelines
Performed installation, repair, removal of low-voltage copper & fiber cables for AT&T
Performed underground work in man-holes in the streets to complete job task
Performed aerial work through climbing poles, using bucket trucks to install lines
Performed work to cell sites, buildings, parking structures, private properties
Erected or removed telephone poles and/or layout of copper and fiber lines
Coordinated with other work groups to perform test and complete job assignments
Trained new employees in hands-on driving skills test training for Class A
Trained and Certified in emergency situations - CPR through the Red Cross
Trained on work safety, pole climbing, man-hole, traffic control safety, Hazmat
Education
Diploma: , Expected in 2016 - Cerritos Community College - , GPA: Graduation: (Expected in 2016) have completed over 190 Units. Attended LBCC, Cerritos Community College, ELAC for minors 6/1998 High School Graduate with Diploma (2.74GPA)
Bachelors: Network Telecommunication Management, Expected in - DeVry University Institute of Technology - Long Beach, California GPA: 8/2013 Bachelors in Network Telecommunication Management DeVry University Institute of Technology, Long Beach, California
: Electronics, Expected in - Lynwood High School - Lynwood, California GPA: Lynwood High School, Lynwood, California Special course emphasis in Electronics, Wood Shop, Photo Shop and Yearbook editor and Staff
Certifications
CPR
Languages
Fluent in verbal and written Spanish
Skills
Ac, Apqp, Control Panels, Drywall, Electrical Troubleshooting, Lighting, Low Voltage, Masonry, Painter, Plumbing, Wiring, Customer Service, Receptionist, Retail Sales, Wireless, Sales, Satisfaction, Inventory, Ads, Operations, Retail, Retail Marketing, And Sales, Assistant Sales, Coaching, Increase, Operations Manager, Sales Reports, Sales Team, Vpn, Customer Service Representative, Inventory Specialist, Sales For, Store Sales, Verizon, Wireless Technologies, Cashier, Inventory Stock, Service Desk, Shipping, Shipping And Receiving, Audit, Marketing, Merchandising, New Hires, Point Of Sale, Pos, Pos Systems, Sarbanes-oxley, Sarbanes-oxley (sox), Blueprints, Class, Climbing, Comprehensive Large Array Data Stewardship System, Cpr, Engineer, Forklift, Hand Tools, Hazmat, Lockout/tagout, Pole Climbing, Pumps, Red Cross, Safety Procedures, Telephone, Training, Access, Accounting, Cdma, Detail-oriented, Excel, Information Security, Lan, Mac, Managerial, Ms Office, Outlook, Peoplesoft, Problem-solving, Project Management, Security, Telecom, Visio, Voice, Word, Telecommunication
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