Well-organized Office Management professional with strong leadership and planning abilities developed over 20-year career. Motivated to improve operations, maximize efficiency and control costs to foster operational success. Drive substantial productivity improvements through strategic approaches to day-to-day needs and project requirements.
Monitored [Type] product availability in store, on shelves and in orders to accurately answer customer questions.
Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Restocked [Location] with silverware, straws, napkins and condiments.
Answered phone calls to assist customers with questions and [Type] orders.
Troubleshot and resolved issues with cash registers, card scanners and printers.
Increased sales [Number]% by suggesting specific purchases to customers and [Action].
Accurately handled over $[Amount] of payments daily in cash and credit cards payments for [Type] products.
Facilitated change from [Software] to [Software], effectively assisting with employee training without decreasing overall sales.
Hardllines Team Leader , 11/2005 - 08/2009 Target – City, STATE,
Demonstrated full store expertise on merchandise locations, enabling optimum service to inquiring customers.
Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations.
Tracked warehouse contents continually, maintained constant awareness of stock levels and performed formal inventory review [Timeframe].
Office Manager, 08/1995 - 08/1999 Dru Whitacre Media Service &DrapeKings – City, STATE,
Evaluated and identified ineffective workflow processes, implements solutions to improve productivity and personnel performance.
Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to domestic and international locations.
Conducted [Timeframe] performance evaluations of office staff to monitor progress and productivity and recommend promotions, corrective or disciplinary actions.
Completed quarterly employee performance evaluations to identify deficiencies and recommend improvement strategies.
Created and managed electronic customer records, encompassing data entry and administrative functions related to billing and accounts receivable.
Managed $[Amount] office budget to handle all needs, including inventory, postage and vendor services.
Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates.
Oversaw office financial management, including AP/AR and payroll administration.
Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
Elevated productivity initiatives and managed presidential calendar, including coordinating itinerary and scheduling appointments.
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Oversaw office inventory and timely reordering of supplies.
Handled supply purchases and inventory management for office operations and equipment maintenance.
Oversaw all day-to-day office operations, such as receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Improved productivity initiatives, managed accounts, coordinated itinerary and scheduled client and leadership appointments.
Served as main point of contact for outside vendors.
Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
Oversaw digital patient charting, including data entry and administrative duties regarding insurance, billing and accounts receivable.
Oversaw daily functions.
Generated financial reports for management review.
Wrote professional business correspondence.
Strengthened community outreach by coordinating fundraisers, including managing marketing, vendor relations and volunteer supervision processes.
Supported clerical needs of more than [Number] [Job title]s, including taking messages, scanning documents and routing business correspondence.
Enhanced customer satisfaction ratings by resolving account issues efficiently.
Quoted and prepared proposals for business services such as [Type] and [Type].
Performed billing, collection and reporting functions for [Type] office generating over $[Number] annually.
Liaised with court personnel, city magistrates, police departments and bank administrators to ensure successful office operations.
Scheduled patients to foster effective resource allocation.
Managed [Number] drug program participants and [Number] delinquents to ensure project protocol adherence.
Saved time, spearheading special projects through effective emergency resolution.
Managed conference calls by documenting participant details and preparing audio recordings for future reference.
Organized software licenses and handled all system updates.
Coordinated development of [Number] programs from conception through successful execution, including youth mentoring.
Promoted efficient and open communication by preparing collateral for team and client meetings, taking notes and distributing information to relevant stakeholders.
Increased field productivity by reorganizing installation methods and teams.
Aided senior leadership during executive decision-making process, meeting with clients to research cases, collect data, prepare settlement packages and interpret information for daily report generation.
Authored countywide manual for families and children, which identified community resources.
Streamlined operational efficiencies by providing timely computer diagnosis and repair.
Supervised [Number] legal assistants to ensure optimal productivity.
Mitigated regulatory risks by ensuring program requirements adhered to Administrative Office of Court's compliance standards.
Evaluated and identified ineffective workflow processes to devise and implement solutions which achieved greater productivity and personnel performance.
Boosted revenue, utilizing highly proficient collection methods while adhering to regulatory compliance protocol.
Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
Produced professional and error-free letters, presentations and spreadsheets.
Proactively identified and solved complex problems that impact management and business direction
Aided senior leadership during executive decision-making process, meeting with clients to research case, collect data, prepare settlement packages and interpret information for daily report generation.
Mitigated regulatory risks by ensuring program requirements adhered to [Program]'s compliance standards.
Organized patient files and streamlined operations to improve efficiency.
Developed long-term budgets of to $[Amount] covering office supplies and equipment maintenance.
Conferred with business leaders to evaluate needs and strategize operational improvements to boost productivity.
Developed and administered department budgets.
Greeted visitors promptly and directed to correct locations.
Liaised directly with customers to meet needs and maintain satisfaction.
Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
Developed and actualized plans to streamline patient flows, increase office and patient care efficiency and generate new revenues.
Developed and actualized plans to streamline patient flows, increase office and patient care efficiency and generate new revenues.
Streamlined back office services for clients to promote proper functionality and positive user experience.
Supported [Job title]s and [Job title]s with smooth and efficient clerical support.
Optimized traceability, developing organization systems for court documents, exhibits, mediation materials, depositions, summonses, subpoenas, complaints, pleadings, opposing counsel responses, attorney letters, invoices, case summaries and files, e-file documents, general counsel agreements and agendas.
Enhanced trial proceedings by organizing evidence and scheduling witnesses to optimize case preparation for successful outcomes.
Prepared departmental budgets, analyzing of historical data, projected spending and actualized costs.
Education and Training
: Bu, Expected in - City College of New York of The City University of New York, The - New York, NY GPA:
: Business Administration and Management, Expected in - Kaplan University - Davenport, IA GPA:
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School Attended
City College of New York of The City University of New York, The
