Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Well-organized Office Management professional with strong leadership and planning abilities developed over 20-year career. Motivated to improve operations, maximize efficiency and control costs to foster operational success. Drive substantial productivity improvements through strategic approaches to day-to-day needs and project requirements.

  • Human resources best practices
  • Detail oriented
  • A/P and A/R Payroll
  • Expense Reports
  • Process improvements
  • Public relations
  • Report writing
Cash Wrap Specialist, 09/2009 - 09/2009
Rigetti Computing Fremont, CA,
  • Monitored [Type] product availability in store, on shelves and in orders to accurately answer customer questions.
  • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
  • Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Restocked [Location] with silverware, straws, napkins and condiments.
  • Answered phone calls to assist customers with questions and [Type] orders.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Increased sales [Number]% by suggesting specific purchases to customers and [Action].
  • Accurately handled over $[Amount] of payments daily in cash and credit cards payments for [Type] products.
  • Facilitated change from [Software] to [Software], effectively assisting with employee training without decreasing overall sales.
Hardllines Team Leader , 11/2005 - 08/2009
Target City, STATE,
  • Demonstrated full store expertise on merchandise locations, enabling optimum service to inquiring customers.
  • Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations.
  • Tracked warehouse contents continually, maintained constant awareness of stock levels and performed formal inventory review [Timeframe].
Office Manager, 08/1995 - 08/1999
Dru Whitacre Media Service &DrapeKings City, STATE,
  • Evaluated and identified ineffective workflow processes, implements solutions to improve productivity and personnel performance.
  • Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to domestic and international locations.
  • Conducted [Timeframe] performance evaluations of office staff to monitor progress and productivity and recommend promotions, corrective or disciplinary actions.
  • Completed quarterly employee performance evaluations to identify deficiencies and recommend improvement strategies.
  • Created and managed electronic customer records, encompassing data entry and administrative functions related to billing and accounts receivable.
  • Managed $[Amount] office budget to handle all needs, including inventory, postage and vendor services.
  • Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates.
  • Oversaw office financial management, including AP/AR and payroll administration.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Elevated productivity initiatives and managed presidential calendar, including coordinating itinerary and scheduling appointments.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Oversaw office inventory and timely reordering of supplies.
  • Handled supply purchases and inventory management for office operations and equipment maintenance.
  • Oversaw all day-to-day office operations, such as receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Improved productivity initiatives, managed accounts, coordinated itinerary and scheduled client and leadership appointments.
  • Served as main point of contact for outside vendors.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Oversaw digital patient charting, including data entry and administrative duties regarding insurance, billing and accounts receivable.
  • Oversaw daily functions.
  • Generated financial reports for management review.
  • Wrote professional business correspondence.
  • Strengthened community outreach by coordinating fundraisers, including managing marketing, vendor relations and volunteer supervision processes.
  • Supported clerical needs of more than [Number] [Job title]s, including taking messages, scanning documents and routing business correspondence.
  • Enhanced customer satisfaction ratings by resolving account issues efficiently.
  • Quoted and prepared proposals for business services such as [Type] and [Type].
  • Performed billing, collection and reporting functions for [Type] office generating over $[Number] annually.
  • Liaised with court personnel, city magistrates, police departments and bank administrators to ensure successful office operations.
  • Scheduled patients to foster effective resource allocation.
  • Managed [Number] drug program participants and [Number] delinquents to ensure project protocol adherence.
  • Saved time, spearheading special projects through effective emergency resolution.
  • Managed conference calls by documenting participant details and preparing audio recordings for future reference.
  • Organized software licenses and handled all system updates.
  • Coordinated development of [Number] programs from conception through successful execution, including youth mentoring.
  • Promoted efficient and open communication by preparing collateral for team and client meetings, taking notes and distributing information to relevant stakeholders.
  • Increased field productivity by reorganizing installation methods and teams.
  • Aided senior leadership during executive decision-making process, meeting with clients to research cases, collect data, prepare settlement packages and interpret information for daily report generation.
  • Authored countywide manual for families and children, which identified community resources.
  • Streamlined operational efficiencies by providing timely computer diagnosis and repair.
  • Supervised [Number] legal assistants to ensure optimal productivity.
  • Mitigated regulatory risks by ensuring program requirements adhered to Administrative Office of Court's compliance standards.
  • Evaluated and identified ineffective workflow processes to devise and implement solutions which achieved greater productivity and personnel performance.
  • Boosted revenue, utilizing highly proficient collection methods while adhering to regulatory compliance protocol.
  • Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
  • Produced professional and error-free letters, presentations and spreadsheets.
  • Proactively identified and solved complex problems that impact management and business direction
  • Aided senior leadership during executive decision-making process, meeting with clients to research case, collect data, prepare settlement packages and interpret information for daily report generation.
  • Mitigated regulatory risks by ensuring program requirements adhered to [Program]'s compliance standards.
  • Organized patient files and streamlined operations to improve efficiency.
  • Developed long-term budgets of to $[Amount] covering office supplies and equipment maintenance.
  • Conferred with business leaders to evaluate needs and strategize operational improvements to boost productivity.
  • Developed and administered department budgets.
  • Greeted visitors promptly and directed to correct locations.
  • Liaised directly with customers to meet needs and maintain satisfaction.
  • Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
  • Developed and actualized plans to streamline patient flows, increase office and patient care efficiency and generate new revenues.
  • Developed and actualized plans to streamline patient flows, increase office and patient care efficiency and generate new revenues.
  • Streamlined back office services for clients to promote proper functionality and positive user experience.
  • Supported [Job title]s and [Job title]s with smooth and efficient clerical support.
  • Optimized traceability, developing organization systems for court documents, exhibits, mediation materials, depositions, summonses, subpoenas, complaints, pleadings, opposing counsel responses, attorney letters, invoices, case summaries and files, e-file documents, general counsel agreements and agendas.
  • Enhanced trial proceedings by organizing evidence and scheduling witnesses to optimize case preparation for successful outcomes.
  • Prepared departmental budgets, analyzing of historical data, projected spending and actualized costs.
Education and Training
: Bu, Expected in
City College of New York of The City University of New York, The - New York, NY
: Business Administration and Management, Expected in
Kaplan University - Davenport, IA

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School Attended

  • City College of New York of The City University of New York, The
  • Kaplan University

Job Titles Held:

  • Cash Wrap Specialist
  • Hardllines Team Leader
  • Office Manager


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