Retail Sales Associate versed in merchandising, display design and customer relations.
Qualifications
Microsoft Word, Excel, Powerpoint, and Adobe.Accurate cash handling.
MS Office proficientConflict resolution skills
Sales professional
Relevant Experience
Contributed to a 18 % drop in shoplifting through increased awareness and intervention measures.
Experience
Cash Wrap Specialist September 2015 to CurrentAeropostale － Memphis, TN
Opened and closed the store, which included counting cash drawers and making bank deposits.
Maintained visually appealing and effective displays for the entire store.
Offered exceptional customer service to differentiate and promote the company brand.
Kept the showroom clean and maintained neat, orderly product displays.
Operated cash register with proficiency.
Provided professional and courteous service at all times.
Addressed customer inquiries and resolved complaints.
Cashier April 2015 to CurrentDelek Express Mapco － Memphis, TN
Issue receipts, refunds, credits, or change due to customers.
Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
Greet customers entering establishments.
Answer customers' questions, and provide information on procedures or policies.
Sell tickets and other items to customers.
Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
Request information or assistance using paging systems.
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Calculate total payments received during a time period, and reconcile this with total sales.
Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
Shift Manager August 2012 to January 2015McDonald's － Tupelo, MS
Count money and make bank deposits.
Investigate and resolve complaints regarding food quality, service, or accommodations.
Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation.
Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.
Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted.
Maintain food and equipment inventories, and keep inventory records.
Schedule staff hours and assign duties.
Establish standards for personnel performance and customer service.
Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance in dining and lodging facilities.
Assess staffing needs, and recruit staff using methods such as newspaper advertisements or attendance at job fairs.
Retail Associate March 2011 to July 2012Dollar General － Okolona, MS
Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
Describe merchandise and explain use, operation, and care of merchandise to customers.
Greet customers and ascertain what each customer wants or needs.
Prepare sales slips or sales contracts.
Answer questions regarding the store and its merchandise.
Maintain records related to sales.
Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
Place special orders or call other stores to find desired items.
Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
Inventory stock and requisition new stock.
Ticket, arrange and display merchandise to promote sales.
Exchange merchandise for customers and accept returns.
Clean shelves, counters, and tables.
Help customers try on or fit merchandise.
Sell or arrange for delivery, insurance, financing, or service contracts for merchandise.
Estimate and quote trade-in allowances.
Secretary February 2011 to June 2014Tony's Auto Sales － Okolona, MS
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Education
High School Diploma : May 2010Robert E. Lee － TX
Completed coursework towards Business Management : May 2012Itawamba Community College － Tupelo, MS
