I am a well rounded individual and a team player. I am self
motivated and a problem solver. My shadow as a leader is something that I
hold to high standard and I enjoy motivating and developing associates
as well as myself. I enjoy learning new things and I'm always up for a challenge.
Medical terminology knowledge
Exceptional communication skills
Strong client relations
Accurate and detailed
Articulate and well-spoken
MS Windows proficient
Proficient in cash management
Multi-line phone talent
POS systems expert
Training development aptitude
Team leadership skills
Cash Wrap Lead/Holiday Category Supervisor/Bra Specialist12/2010
to Current Victoria's Secret – 6600 Menaul Blvd NE Albuquerque,
I have worked with Victoria's Secret for 3 years now and have succeeded in many different positions and promotions within the store. Below Is a list of positions and responsibilities I have and currently carry.
Cash Wrap Lead
Politely assisted customers in person and via telephone.
Answered many phone calls while assisting in store customers.
Provided an elevated customer experience to generate loyal and highly satisfied customers
Answered product questions with up-to-date knowledge of sales and store promotions.
Bagged, boxed or gift-wrapped sold merchandise per customer's request.
Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
Operated a POS system to itemize and complete an customer purchases.
Trained new associates how to help customers in a fast and efficient manner at the Cash Wrap
Trained and developed new associates on POS system and key sales tactics.
Coached and developed cashiers
Raised our Customer Service Metrics
Built brand loyalty by offering our in store credit card.
Accurate accounting and handling of large amounts of cash and checks.
Dropped daily deposits at the bank and helped to manage accurate cash flow paperwork.
Communicated all store initiatives and promotions to customers to generate return business.
Holiday Category Supervisor
Earned management trust by serving as key holder, responsibly opening and closing store.
Greeted customers entering the store to ascertain what each customer wanted or needed.
Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.
Developed reputation as an efficient service provider with high levels of accuracy.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Helped drive sales goals and achieve monthly quotas.
Learned, referenced and applied product knowledge information.
Managed work flow to exceed quality service goals.
Identified individual development needs with appropriate training.
Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals
Effectively assumed category ownership, reports, and sales goals.
Planned and completed floor-sets per company direction to help visually satisfy the customer and drive sales.
Coached associates on selling behaviors and/or replenishment duties during peak and non-peak times.
Effectively managed closing teams to ensure the store is closed to standard and the registers are accurately counted.
Assigned employees to specific duties to best meet the needs of the store.
Increased profits through effective sales training and troubleshooting profit loss areas.
Scored a "best" multiple times in the CSL report system.
Generate a high class brand experience through excellent customer service and selling tactics.
Lead fitting room associates, and coach to sales floor associates.
Assist multiple customers in a timely manner.
Accurately measure, and assessing any fit issues the customer is having.
Keep a professional but intimate customer relationship, with many loyal customers and first time customers.
Build brand loyalty with the in store credit card.
Help to build better productivity through service and selling.
Upsell and wardrobe customers based on her needs.
Listen effectively and communicate well with customers and associates
Fix any issues and obtain customer satisfaction with a "yes" mentality.
Effectively communicate direction and expectations to associates.
Quickly learn and preform new company sales strategies and get associates on board and motivated.
Build close relationships with associates and have a open door policy to help promote a well rounded "Team" atmosphere
Effectively work and communicate with management team
Kennel Technician/Customer Service Representative 07/2010
to 05/2011 Los Lunas Animal Clinic – 575 New Mexico 314 Los Lunas,
NM 87031 (505) 865-4604
Earned management trust by serving as key holder, responsibly opening and closing kennel.
Retained customers by calling and sending reminder cards for appointments.
Updated client records and added appointments to company calendar.
Maintained a clean and sanitary work environment at all times.
Cleaned and disinfected kennels, equipment and work areas.
Helped with animal care
Provided pet owners with excellent customer service and compassionate care for their pets.
Took payments and called for payment reminders
Answered Multi-line phone
Directed phone calls
Scheduled and cancelled appointments
Los Lunas High School-
Associate of Science: Diagnostic Medical SonographyCurrentCentral New Mexico Community College-
NMI am working toward an associates degree in DMS with the hopes to move forward in my education and achieve a masters degree. I have taken a medical terminology class that also involved education on patient confidentiality standards like HIPAA; as well as other science classes.