Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Dedicated and focused Administrative Assistant who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.
Excellent organizational and interpersonal skills.
Highlights
Detail oriented
Professional demeanor
Strong knowledge of Customer Service
Microsoft Word, Excel, PowerPoint
Accomplishments
Experience
2003 to 10/2015Cash Office/ Customer ServiceKohl's | City, STATE,
Responsible cash management, financial record reporting for the store.
Access the store safe daily and count monetary gains for each cash drawer.
Complete all monetary transactions and enter data into COSA program.
Prepare daily bank deposits of cash and checks for guarded pickup for transfer to bank (totals ranging from $10,000 to $80,000) daily.) Research and resolve any cash drawer discrepancy by auditing the cash drawer in question and reviewing computer generated information from the Electronic Journal.
Advance cash daily to return registers and order from bank all coinage and paper currency needed to facilitate cash on hand requirements.
Organize and maintain accounting paperwork for the required quarterly annual audits.
Worked closely with store management and loss prevention to decrease shortages.
Maintained the front desk and reception area in a neat and organized fashion.
Provide daily customer service via telephone communications and direct contact with customers. Resolved customer issues in a professional manner.
Apply established store procedures for customer resolutions.
Maintained an up-to-date department communication binder.
Assisted management team with maintenance and repair of computer system related equipment such as cash registers, scanners, monitors, signature capture pads. Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â
2002 to 2003 DEPARTMENT STORE SUPERVISORSHOE DEPARTMENT | , ,
Supervised five employees which involved assigning tasks, providing input into yearly evaluations, and resolving all employee issues.
Assumed total responsibility for department stock and organization of customer displays.
Resolved customer issues and assisted in sales.
On a daily basis, wrote memos to employees in the Department Communication Book regarding assignments and store issues. Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â
1996 to 2003STORE ADMINISTRATIVE ASSISTANTKohl's | City, STATE,
Assumed total responsibility for calculating employees' weekly hours worked.Encoded data into Home Page Timekeeping program and forwarded the final product to our corporate office.
As well as communicating with employees about missed punches, and emailing corporate offices about historical punches, vacation time, personal days, etc.
HUMAN RESOURCES: Assisted the Human Resource Manager by conducting criminal background checks through an on-line program and verified references for potential employees.
Prepared personnel files for new employees containing orientation paperwork and all legal documentation.
Entered required data into People Soft for new associates.
Assisted in scheduling employee availability for tasks and entered this information into Assets a data base for scheduling.
ORGANIZATIONAL SKILLS: Organized and maintained files for all the store paperwork (reports ,weekly tasks, personnel files) which were used in twice yearly audits.
Organized all store employee relations events.
This involved all holiday and promotion parties.
Responsible for ordering store supplies on a monthly basis.
POLICY AND PROCEDURES: Answered inquiries from store managers and associate regarding store policies and procedures utilizing the Best Practice Manual.
Advised store managers daily on appropriate store procedures.
COMMUNICATION SKILLS: Received and screened a high volume of internal and external communications, including email and mail. Responded to emails from the corporate office, store managers and other Kohl's stores.
Wrote and emailed communications in reference to daily store issues
Dispersed incoming mail to correct recipients throughout the office.
Check K-Planner which is a reference for daily and weekly tasks.
Communicated these to department supervisors and checked them off when completed.
Organized files, developed spreadsheets, faxed reports and scanned documents.
Provided customer service via telephone communications and direct contact with customers.
Education
Expected in High School Diploma | Business/ EnglishJohn Marshall High School, Indianapolis, INGPA:
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