Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Dedicated and focused Administrative Assistant who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.

Excellent organizational and interpersonal skills.


Detail oriented

Professional demeanor

Strong knowledge of Customer Service

Microsoft Word, Excel, PowerPoint

2003 to 10/2015 Cash Office/ Customer Service Kohl's | City, STATE,

  • Responsible cash management, financial record reporting for the store.
  • Access the store safe daily and count monetary gains for each cash drawer.
  • Complete all monetary transactions and enter data into COSA program.
  • Prepare daily bank deposits of cash and checks for guarded pickup for transfer to bank (totals ranging from $10,000 to $80,000) daily.) Research and resolve any cash drawer discrepancy by auditing the cash drawer in question and reviewing computer generated information from the Electronic Journal.
  • Advance cash daily to return registers and order from bank all coinage and paper currency needed to facilitate cash on hand requirements.
  • Organize and maintain accounting paperwork for the required quarterly annual audits.
  • Worked closely with store management and loss prevention to decrease shortages.
  • Maintained the front desk and reception area in a neat and organized fashion.
  • Provide daily customer service via telephone communications and direct contact with customers. Resolved customer issues in a professional manner.
  • Apply established store procedures for customer resolutions.
  • Maintained an up-to-date department communication binder.
  • Assisted management team with maintenance and repair of computer system related equipment such as cash registers, scanners, monitors, signature capture pads.                                                                                                                                                                                                                                                                                                                                                                                                                                               
  • Supervised five employees which involved assigning tasks, providing input into yearly evaluations, and resolving all employee issues.
  • Assumed total responsibility for department stock and organization of customer displays.
  • Resolved customer issues and assisted in sales.
  • On a daily basis, wrote memos to employees in the Department Communication Book regarding assignments and store issues.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
  • Assumed total responsibility for calculating employees' weekly hours worked.Encoded data into Home Page Timekeeping program and forwarded the final product to our corporate office.
  • As well as communicating with employees about missed punches, and emailing corporate offices about historical punches, vacation time, personal days, etc.
  • HUMAN RESOURCES: Assisted the Human Resource Manager by conducting criminal background checks through an on-line program and verified references for potential employees.
  • Prepared personnel files for new employees containing orientation paperwork and all legal documentation.
  • Entered required data into People Soft for new associates.
  • Assisted in scheduling employee availability for tasks and entered this information into Assets a data base for scheduling.
  • ORGANIZATIONAL SKILLS: Organized and maintained files for all the store paperwork (reports ,weekly tasks, personnel files) which were used in twice yearly audits.
  • Organized all store employee relations events.
  • This involved all holiday and promotion parties.
  • Responsible for ordering store supplies on a monthly basis.
  • POLICY AND PROCEDURES: Answered inquiries from store managers and associate regarding store policies and procedures utilizing the Best Practice Manual.
  • Advised store managers daily on appropriate store procedures.
  • COMMUNICATION SKILLS: Received and screened a high volume of internal and external communications, including email and mail. Responded to emails from the corporate office, store managers and other Kohl's stores.
  • Wrote and emailed communications in reference to daily store issues
  • Dispersed incoming mail to correct recipients throughout the office.
  • Check K-Planner which is a reference for daily and weekly tasks.
  • Communicated these to department supervisors and checked them off when completed.
  • Organized files, developed spreadsheets, faxed reports and scanned documents.
  • Provided customer service via telephone communications and direct contact with customers.
Expected in High School Diploma | Business/ English John Marshall High School, Indianapolis, IN GPA:

Multi-Task Management

Computer Proficient

Problem Solving

Customer Service Excellence

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  • John Marshall High School

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  • High School Diploma

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