Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Skills
Proactive and Self-Motivated
Bill Payment and Recordkeeping
Relationship Building
Financial Recordkeeping
Customer service
People skills
Reliable & trustworthy
Good work ethic
Team management
Experience
03/2022 to 02/2023
Cash Office ClerkBass Pro Shops – Sun Prairie, WI,
Received and recorded cash, checks and transfers.
Matched orders with invoices and recorded required information.
Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
Reconciled or entered report discrepancies found in financial records.
Reduced financial discrepancies by accurately managing accounting documentation.
Checked postings and documents for correctness, accuracy and proper coding.
Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
08/2019 to 02/2022
Customer Service Desk AssociateVon Maur – Eden Prairie, MN,
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Educated customers on special pricing opportunities and company offerings.
Improved customer service wait times to mitigate complaints.
Troubleshot shortages and overages to support quality control efforts.
Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Updated databases with new and modified customer data.
Collected deposits or payments and arranged for billing.
Assisted customers with price checks, lifting heavy items and addressing other inquiries.
Recommended improvements in products, service and billing methods to management to prevent future problems.
Utilized job-related software to prepare change of address records and issue service discontinuance orders.
05/2018 to 07/2019
Produce Department ManagerPrice Chopper – Pittsfield, MA,
Received produce deliveries and unloaded produce.
Trained and coached new team members.
Participated in quarterly inventory counts and conducted inventories.
Coordinated efficient restocking of grocery merchandise to meet customer needs and promote consistent sales.
Lead by example and took responsibility for all actions drive culture of performance excellence.
Planned attractive displays, replenishing purchased items to maintain eye-catching appearance.
Maintained comprehensive compliance with workplace and food safety standards to protect staff and customers.
Provided clear, attractive and consistent signage.
Priced produce to achieve margin and sales goals while maintaining competitive pricing profile.
Resolved customer inquiries and complaints requiring management-level escalation.
Delegated work to staff, setting priorities and goals.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
05/2017 to 05/2018
Customer Service Manager Music And Arts – Oxnard, CA,
Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Maintained knowledge of company products and services to promptly resolve complaints and concerns.
Assisted staff with resolving complex customer issues and implementing targeted solutions.
Evaluated employee job performance and motivated staff to improve productivity.
Upheld quality control policies and procedures to increase customer satisfaction.
Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
Delivered continuous training to associates to maximize performance and customer relations skills.
Evaluated and authenticated returns, exchanges and voids.
Assisted customers with making payments or establishing payment plans to bring accounts current.
Conducted research and reviewed findings to solve customer issues.
08/2012 to 06/2017
CashierKrystal – Bohemia, FL,
Operated cash register or POS system to receive payment by cash, check and credit card.
Accepted cash and credit card payments, issued receipts and provided change.
Answered customer questions and provided store information.
Helped customers find specific products, answered questions and offered product advice.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Worked closely with front-end staff to assist customers.
Processed sales transactions to prevent long customer wait times.
Learned roles of other departments to provide coverage and keep store operational.
Scanned merchandise using point-of-sale system for accurate purchase totals.
Discounted purchases by scanning and redeeming coupons.
Directed trash removal and sanitation procedures to keep aisles and register area organized.
Verified customer age requirement for alcohol or tobacco purchases.
Processed refunds for worn, damaged and broken merchandise.
Education and Training
Expected in 05/2004 to to
High School Diploma: Stony Point High School - Round Rock, TX GPA:
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