cash application and reconciliation specialist resume example with 19+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Detail-oriented professional with 5 years in billing. Established smooth and accurate cashier transactions by activating, counting, balancing, offlining and reconciling POS drawers and deposit accounts. Self-motivated, organized and professional working with customers. Background includes administrative, financial and customer service experience. Knowledgeable about retail business processes and requirements. Advanced skills in [Software Program]. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Skills
Financial Transactions
Credit Card Systems
Expense Reporting
Sorting and Labeling
Balance Reconciliations
Office Supplies and Inventory
Cash Handling
Rewards Programs
POS Transactions
Work History
Cash Application and Reconciliation Specialist, 02/2018 - Current Ingleside At Rock Creek – Washington, DC,
Prepared bank deposits and corporate cash shipments.
Maintained petty cash records of debits and credits in accordance with established policies and procedures.
Trained new employees on proper cash routines, procedures, and requirements.
Verified cash flow and electronic transactions from credit card system to balance registers.
Sorted and counted coin and currency to make change for associates.
Researched and resolved account discrepancies.
Performed daily cash reconciliations to determine accuracy of financial reports.
Communicated guest and employee requests to management for issue resolution.
Utilized POS System to enter customer transactions and accurately record all sales.
Implemented useful procedures to establish accuracy in cash handling, counting and reporting.
Managed daily flow of cash transactions to provide sufficient cash supply to meet customer needs.
Investigated financial inconsistencies to solve discrepancies and reported to manager.
Matched purchase orders with invoices and recorded necessary information.
Input financial data and produced reports using EMA.
Streamlined bookkeeping procedures to increase efficiency and productivity.
Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
Tracked financial progress by creating quarterly and yearly balance sheets.
Gathered, evaluated and summarized account data in detailed financial reports.
Streamlined daily reporting information entry for efficient record keeping purposes.
Server, 12/2003 - 03/2020 Onpoint Group – Oklahoma City, OK,
Cultivated warm relationships with regular customers.
Bussed and reset tables to keep dining room and work areas clean.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Used slow periods to restock supplies, ice, trays, and delivery bags.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Explained menu items and suggested appropriate options for food allergy concerns.
Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Served food and beverages promptly with focused attention to customer needs.
Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Seated customers in timely manner by managing reservations and waitlists skillfully.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Processed orders and sent to kitchen employees for preparation.
Answered customers' questions, recommended items, and recorded order information.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Director of Operations, 11/2016 - 01/2018 The Strathallan Of Rochester Hotel And Spa – City, STATE,
Achieved team goals through formalized training plans, coaching, and performance management.
Defined, implemented, and revised operational policies and guidelines.
Oversaw day-to-day production activities in accordance with business objectives.
Monitored office workflow and administrative processes to keep operations running smoothly.
Monitored budget and utilized operational resources.
Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
Analyzed business operations and implemented strategies to improve operational cohesiveness.
Analyzed customer feedback and identified areas for improvement to drive business success.
Mentored and coached team members to foster productive and engaging work environment.
Developed systems and procedures to improve operational quality and team efficiency.
Spearheaded implementation of process improvements and cost-saving initiatives to increase value and maximize profits.
Established and monitored quality assurance standards to achieve operational excellence.
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Reported issues to higher management with great detail.
Mitigated business risks by working closely with staff members and assessing performance.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Trained new employees on proper protocols and customer service standards.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Assisted in recruiting, hiring and training of team members.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Supervised creation of exciting merchandise displays to catch attention of store customers.
Managed purchasing, sales, marketing and customer account operations efficiently.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Implemented business strategies, increasing revenue and effectively targeting new markets.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Implemented innovative programs to increase employee loyalty and reduce turnover.
Medical Spa Coordinator, 04/2014 - 11/2016 Vega Plastic Surgery And MedSpa – City, STATE,
Maximized efficiency through time management and staff supervision to boost productivity.
Oversaw upkeep of entire facility and notified maintenance for service repairs.
Utilized promotions, print and digital marketing to attract new clients.
Managed activities related to staff training, treatment procedures, inventory management and marketing.
Led spa tours for new members to familiarize guests with services provided.
Greeted spa guests warmly to create positive first impression of establishment.
Developed and implemented marketing and promotional strategies to increase awareness of spa and attract new customers.
Conducted internal audits of spa finances and completed basic accounting functions to maintain accurate records.
Generated reports to track spa performance and make recommendations for improvement.
Handled high priority clients while managing day-to-day activities of spa and employees to maximize profits.
Inspected salon stock, identifying shortages, replenishing items and maintaining consistent spa inventory.
Recommended spa treatments and services, boosting sales and bringing in new clientele.
Education
Bachelor of Arts: Sociology And Human Services, Expected in 08/2012 - St. John Fisher College - Rochester, GPA: Status -
Associate of Science: Hospitality And Nutrition, Expected in 08/2011 - Monroe Community College - Rochester, NY GPA: Status -
Certifications
CareCredit Compliance, Dermatology Associates of Rochester - [May 2022 - May 2024]
Certificate in Gerontology, Awarded by St. John Fisher College and Lifespan - (June 2012)
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