To obtain a position where my skills, training and work ethic can make a valuable contribution to a highly competitive and effective company.Dedicated and focused [Job Title] who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Maintained an up-to-date department organizational chart. Facilitated working relationships with co-tenants and building management. Organized files, developed spreadsheets, faxed reports and scanned documents. Created weekly and monthly reports and presentations. Received and screened a high volume of internal and external communications, including email and mail. Conduct Annual and Interim re-certification interviews for government housing assistance.
Calculate rental payments and utility allowances in accordance of our local fair market rents based on bedroom size and applicants income.
Maintain ledgers, files and other documents in support of the programs activities.
Maintain spreadsheets on Section 8, Public Housing, and our Riverview homes to make available to our Board of Commissioners of Kingsport Housing Authority.
Ensure the confidentiality of all KHRA residents are maintained.
Refer residents and applicants to appropriate community resource programs for other assistance when necessary.
Monitoring of all residents of any fraud and setting up re-payment agreements.
Organize, maintain and purge all program required or related records and files.
Current with all HUD assisted housing regulations as well with the landlord tenant laws and related issues.
Conduct quality control on all case files in accordance with HUD agency requirements and correct any inaccuracies or deficiencies when necessary.
Post payment receipts and prepare deposit for submission to the finance department.
Prepare board reports as well as keep all bank statements available for the board.
Work Order Specialist11/2006 - 03/2014Kingsport Housing & Redevelopment AuthorityKingsport, TN
Responsible for maintaining all incoming and outgoing work orders from residents, amp managers, and supervisors.
Assigning work order to be completed by maintenance crew, interact with the tenants calling in work orders for their apartments to resolve issues over the phone or dispatching a maintenance tech.
Working with and assisting the store manager on the excel spreadsheets for all incoming and outgoing parts coming into and out of the store for stock.
Processing all purchase requisitions on items ordered and sending to amp managers, supervisors and finance.
Working with computer applications of Microsoft Windows XP, Word, Excel, PowerPoint, Outlook Express and Emphasys computer software.
Preparing monthly reports for the board.
Working proficiently with all contractors that come in contact with Kingsport Housing Authority.
Received and screened a high volume of internal and external communications, including email and mail. Managed daily office operations and maintenance of equipment. Customer Service, Lending money, setting up new accounts.
Processing payments and as well as Bank Deposits.
Working with applications of Microsoft Windows XP, Word, Excel, PowerPoint, Outlook Express and King Computer software.
Office Assistant09/2003 - 03/2004Virginia Intermont CollegeBristol, VA
Maintain all students and adult files for book orders.
Cashier and processing all accounts for charges to the bookstore.
Assist in the paralegal office in filing or sending out correspondence to students of the college, answering phones, making copies and assisting the teachers.
Working with Microsoft Windows, Word, Excel, PowerPoint, and Outlook Express programs through the college.
May 2003Associate Degree:Mountain Empire Community College - Applied ScienceBig Stone Gap, VAApplied Science
Associate Degree:Paralegal & Office CertificateParalegal & Office Certificate Member of Student government President of the Phi Beta Lambda Business Organization Presented proposal to get tuition down for all colleges in VA. to our Governor and Virginia delegates Bud Phillips and Terry Kilgore for National Student Day in Richmond, VA Won 1st place through our Phi Beta Lambda Business Organization in Richmond VA. And was able to go to Nationals in Dallas, Texas where I placed 10th in the nation. Interned with Greg Edward Attorney at Law Jonesville, VA and worked with Mike Carrico Attorney at Law in Gate City, VA
accounts payable, agency, Attorney, billing, book, cable, Cashier, computer applications, making copies, copying, Customer Service, directing, dispatching, Driving, employee relations, fast, Filing, finance, government, insurance, Law, market, materials, excel spreadsheets, Excel, money, office, Outlook Express, PowerPoint, PowerPoint presentations, Microsoft Windows, Microsoft Windows XP, Word, Microsoft Word, Multitasking, communicator, paralegal, Processing payments, proposal, purchase requisitions, quality control, spreadsheets, store manager, switchboard operator, answering phones, phone, TV, X-Ray