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Case Worker Resume Example

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CASE WORKER
Professional Summary

Hard-working professional with 12+ years of experience and a proven knowledge of buyer awareness, distribution management, and inventory control. Aiming to leverage my skills to successfully fill the Postal Service role at your company.

Skills
  • Case Report Development
  • Case information confidentiality
  • Large caseload management
  • Case Note Documentation
  • Warehouse management systems
  • Lifting and sorting
  • Labeling and boxing
  • Quantity calculations
  • Purchase order verification
  • Order picking and processing
  • Forklift Operations
  • Warehouse environment safety
  • Shipping and receiving
  • Warehouse operations
  • Logistics
  • Cash register operations
  • Cash drawer management
  • Bagging and packaging
  • Point of sale knowledge
  • Identification checks
  • Drawer management
  • Heavy lifting
Work History
Case Worker, 07/2019 to 12/2019
Hope House For Veterans – San Francisco, CA
  • Interview individuals or family members to compile information on social, educational, criminal, institutional, or drug history.
  • Keep records or prepare reports for owner or management concerning visits with clients.
  • Submit reports and review reports or problems with superior.
  • Provide information or refer individuals to public or private agencies or community services for assistance.
  • Advise clients regarding food stamps, child care, food, money management, sanitation, or housekeeping.
  • Visit individuals in homes or attend group meetings to provide information on agency services, requirements, or procedures.
  • Assist in planning food budgets, using charts or sample budgets.
  • Transport and accompany clients to shopping areas or to appointments, using automobile.
  • Assist in locating housing for displaced individuals.
  • Explain rules established by owner or management, such as sanitation or maintenance requirements or parking regulations.
  • Inform tenants of facilities, such as laundries or playgrounds.
  • Assist clients with preparation of forms, such as tax or rent forms.
  • Demonstrate use and care of equipment for tenant use.
Store Associate, 02/2019 to 04/2019
Defense Commissary Agency - McClellan – Sacramento, CA
  • Greet customers and ascertain what each customer wants or needs.
  • Describe merchandise and explain use, operation, and care of merchandise to customers.
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
  • Compute sales prices, total purchases and receive and process cash or credit payment.
  • Answer questions regarding the store and its merchandise.
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Demonstrate use or operation of merchandise.
  • Place special orders or call other stores to find desired items.
  • Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
  • Inventory stock and requisition new stock.
  • Ticket, arrange and display merchandise to promote sales.
  • Exchange merchandise for customers and accept returns.
  • Clean shelves, counters, and tables.
  • Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
Store Associate, 07/2007 to 12/2018
Defense Commissary Agency - Ft. Myer – Arlington, VA
  • Answer customers' questions about merchandise and advise customers on merchandise selection.
  • Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases.
  • Take inventory or examine merchandise to identify items to be reordered or replenished.
  • Pack customer purchases in bags or cartons.
  • Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Receive, open, unpack and issue sales floor merchandise.
  • Clean display cases, shelves, and aisles.
  • Compare merchandise invoices to items actually received to ensure that shipments are correct.
  • Requisition merchandise from supplier based on available space, merchandise on hand, customer demand, or advertised specials.
  • Transport packages to customers' vehicles.
  • Stamp, attach, or change price tags on merchandise, referring to price list.
  • Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales.
  • Receive and count stock items, and record data manually or using computer.
  • Pack and unpack items to be stocked on shelves in stockrooms, warehouses, or storage yards.
  • Verify inventory computations by comparing them to physical counts of stock, and investigate discrepancies or adjust errors.
  • Store items in an orderly and accessible manner in warehouses, tool rooms, supply rooms, or other areas.
  • Mark stock items using identification tags, stamps, electric marking tools, or other labeling equipment.
  • Clean and maintain supplies, tools, equipment, and storage areas in order to ensure compliance with safety regulations.
  • Determine proper storage methods, identification, and stock location based on turnover, environmental factors, and physical capabilities of facilities.
  • Keep records on the use and/or damage of stock or stock handling equipment.
  • Examine and inspect stock items for wear or defects, reporting any damage to supervisors.
  • Provide assistance or direction to other stockroom, warehouse, or storage yard workers.
  • Dispose of damaged or defective items, or return them to vendors.
  • Drive trucks in order to pick up incoming stock or to deliver parts to designated locations.
  • Prepare and maintain records and reports of inventories, price lists, shortages, shipments, expenditures, and goods used or issued.
  • Sell materials, equipment, and other items from stock in retail settings.
  • Issue or distribute materials, products, parts, and supplies to customers or coworkers, based on information from incoming requisitions.
  • Advise retail customers or internal users on the appropriateness of parts, supplies, or materials requested.
  • Purchase new or additional stock, or prepare documents that provide for such purchases.
  • Compile, review, and maintain data from contracts, purchase orders, requisitions, and other documents in order to assess supply needs.
  • Prepare products, supplies, equipment, or other items for use by adjusting, repairing or assembling them as necessary.
  • Determine sequence and release of back orders according to stock availability.
  • Recommend disposal of excess, defective, or obsolete stock.
Education
Some College (No Degree): Business Administration, Real EstateNorthern Virginia Community College - Alexandria, VA
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Resume Overview

Companies Worked For:

  • Hope House For Veterans
  • Defense Commissary Agency - McClellan
  • Defense Commissary Agency - Ft. Myer

School Attended

  • Northern Virginia Community College

Job Titles Held:

  • Case Worker
  • Store Associate

Degrees

  • Some College (No Degree) : Business Administration, Real Estate

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