Case Manager; National Certified Medical Assistant resume example with 15+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
As a professional, I have a strong foundation in improving methods to ensure customer and employee satisfaction. I have a willingness to serve the organization with dedication. I am self-motivated and eager to empower others and learn. PROFESSIONAL SKILLS Case Manager- accomplishes client care, intake interviews with objective plans, advocates for the needs of services, Insurance assister Practice Coordinator- office manager with 9 years of experience in Urgent Care and Primary Care. Front and back office experience. Proven success in increasing revenue with reduction of expenses while setting a workable budget.Billing experience in charges, coding, accounts receivable, inhouse collections. Excellent organizational skills, self-motivated, detail oriented, eager to teach, to learn and empower others. Managed multi-physician medical practice from physician-employee- patient scheduling, clerical, clinical and CLIA laboratory. Acted as a liaison between physician, employee and patient in a clinical and business setting. Informing and training staff members on HIPPA, OSHA, CLIA. Supervised 10 employees, conducted staff meetings and performance evaluations in effort to increase productivity. National Certified Medical Assistant- 22 years of experience as a medical assistant. HIPAA, EMR - 9 years’ experience, follow standard precautions using PPE, multitasking, screen patient for medical care, vital signs, Injection administration, working knowledge of CLIA laboratory, administer IV, venipuncture, customer service, aides in ADL’s provide age and culturally appropriate care, along with 8 years pediatric experience.
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Education and Training
, Expected in 01/2024 CPR Certified : - GPA :
, Expected in 01/2022 National Certified Medical Assistant, NCCT : - GPA :
Gadsden State Community College- Centre Cherokee, AL. Expected in 01/2022 Associate of Science degree : - GPA :
, Expected in 01/2012 : - GPA :
, Expected in 05/2009 Phlebotomy Skill Certificate : - GPA :
Christ Health Center - Case Manager; National Certified Medical Assistant
City, STATE, 01/2019 - Current
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Recommended improved life choices to enhance client outcomes.
  • Facilitated ongoing case management services to support successful outcomes and meet stabilization goals.
  • Advocated for members and families to coordinate care and navigate resources within EMR system.
  • Determined functional status, activity, acuity and self-management levels to make proper care referrals.
  • Developed comprehensive client-driven case plan with short and long-term goals.
  • Identified strengths and opportunities for staff improvement based on audit results.
  • Assisted clients with enhancing skills in areas such as job searching, interviewing and business and personal etiquette.
Gadsden Physician Clinics - National Certified Medical Assistant
City, STATE, 03/2018 - 12/2018
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Incorporated outside records into charts and EHR.
  • Labeled and completed lab requisitions using ICD and CPT coding.
  • Followed principles of asepsis and infection control to meet patient safety guidelines.
  • Conducted insurance verification and pre-certification and pre-authorization functions.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Interviewed patients to verify information, record medical history and confirm purpose of visit.
  • Organized charts, documents and supplies to maintain team productivity.
Goodyear Tire - Rubber
City, STATE, 03/2016 - 03/2018
  • Unloaded incoming items from trucks and rail cars and transported materials to staging area.
  • Transported material to correct locations and documented inventory changes.
  • Communicated with team members to coordinate efficient and accurate movements.
  • Supplied production teams with materials and parts to meet demands.
  • Maneuvered forklift over and around loaded pallets, boxes and other materials.
Floyd Medical Center - Practice Coordinator, National Certified Medical Assistant, Clinical Assistant Floater
City, STATE, 08/2006 - 03/2016
  • Headed clinical oversight to devise and establish policies, procedures and best practices in alignment with regulatory requirements.
  • Oversaw clinic financial management, recruitment and human resources.
  • Recruited and hired intelligent clinical and administrative staff to bolster skills set of already talented team.
  • Initiated training and education programs for supporting healthcare staff.
  • Facilitated peer-to-peer conflict resolution.
  • Coordinated financial operations, budgeting, accounting, expenses and financial reporting tasks.
  • Supported entire practice's staff, which boosted efficiency and improved overall process flow.

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Resume Overview

School Attended

  • Gadsden State Community College- Centre

Job Titles Held:

  • Case Manager; National Certified Medical Assistant
  • National Certified Medical Assistant
  • Rubber
  • Practice Coordinator, National Certified Medical Assistant, Clinical Assistant Floater


  • CPR Certified
  • National Certified Medical Assistant, NCCT
  • Associate of Science degree
  • Phlebotomy Skill Certificate

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