(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.

  • Documentation Proficiency
  • Process Optimization
  • Indirect Patient Care
  • Needs assessment
  • Staff education and training
  • Treatment planning
  • Recruitment
  • Trauma recovery
  • Computer-Spread sheet etc
  • Quality Assurance Controls
  • Patient Management
  • Cross-Functional Collaboration
  • Interdisciplinary collaboration
  • Staff Management
  • Case Management
  • Progress evaluations
  • Strong clinical judgment
University of Phoenix Tempe, AZ Expected in 01/2014 Bachelor of Science : Criminal Justice - GPA :
University of Phoenix Tempe, AZ Expected in 01/2016 Master of Arts : Criminal Justice/Management - GPA :
Northwest Vista College San Antonio, TX Expected in 01/2008 Associate of Science : Water Treatment - GPA :
Work History
CoreCvic Family Immigration Center - Case Manager Immigration
City, STATE, 01/2020 - Current

• Perform clinical duties by using social work skills to perform clinical assessments to patients or immigrants with mental health or PREA or sexual abuse to determine eligibility for participation, screen patients, assign appropriate patient, randomization as appropriate, and assure patients are provided with full knowledge and information regarding all procedures. • Serve as an installation Sexual Assault Victim Advocate providing a wide range of essential support and advocacy services, liaison services, and care to victims of sexual assault in accordance with generally accepted procedures and techniques. • Conduct security checks within the immigration facility to provide assistance for federal law enforcement agencies to identify individuals who are unentitled for immigration assistances due to national security, public safety, or other legal grounds. • Use electronic systems to provide verification of any number of established data points to make adjudicative decisions, determine suitable level of adjudicative review, and update databases with appropriate evidence and decisions. • Make treatment, housing recommendation to the multi-disciplinary family advocacy program care with the therapeutic Unit team. • Coordinate in developing appropriate plan of assistance/intervention. • Advise all on-and off-post agencies who seek guidance on making a report of suspected child maltreatment or domestic violence on the procedure for contacting the Report Point of Contact. • Provide training and consultation to peer mentors at the facility in transitioning service members to provide guidance on coping with transition stressors and help to provide assistance to the Immigration department (ICE) in the evaluation and analysis of operational and administrative programs. • Quantitative and narrative reports for a variety of offices and maintaining required records to enhance accomplishment of goals. • Maintain current information on resources and services and advises victims regarding restricted/unrestricted reporting and before disclosure of the limited confidentiality rule. • Assisting in preparing budget requests by compiling data and by preparing justification statements, as well as coordinates communications between family members. • Implements a variety of complex assignments involving identifying installation and family needs, assessing the availability of childcare locally, identifying gaps in available services, providing tailored information. • Ensures and assist with the Family youth program, which addresses issues and concerns of youth related to guard life and youth readiness and wellbeing as well as Program policies and procedures are in place and followed; recruits new providers to support the mission of the program. • Performs tasks to assist in providing advice to the family childcare coordinator or recreational administrator on necessary training of family day care providers and other staff in regards to training development. • Ensure confidential handling of all documents or conversations relative to victim care. Provide input in the establishment and implementation of local policies and directives pertaining to the Victim Advocate Program. • Administer assessment and surveys to ascertain patient's needs, expedite services and measure outcomes of interventions used. • Provide counseling and psychotherapeutic interventions when appropriate to help immigrant's family suffering from transition stressors and other mental health problems. • Provides crisis intervention, case management, discharge planning, and education on advance directives, grief counseling, guidance, advocacy, supportive counseling and other treatment approaches that may be necessary. • Conducts interviews and observe patients to assess emotional, functional or psychological condition. • Demonstrating mastery of conflict resolution and facilitation skills. • Serving as a senior case Specialist providing technical assistance and training, of varying degrees of complexity. • Ensuring resident's complaints is process in accordance with regulatory requirements, policy, and current federal sector case law. • Utilizing case tracking software and Excel to generate reports, respond to requests for data. • Conduct unit briefings on policies, dynamics of spouse abuse, availability of treatment services, procedural requirements for handling both on and off post spouse abuse cases, state laws, and other pertinent information about family violence and identify productivity standards measures for performance and reporting procedures. • Utilization effectiveness and competence assisting in the execution of administrative programs by carrying out specified portions or segments of specific projects such as updating budget data on spreadsheets, preparing routine budget requests preparing requests for personnel action. • Monitoring usage of government motor vehicles collecting and analyzing information related to workflow. • Screen victims of spouse abuse, evaluates their needs, and provides them with information about domestic violence, safe and confidential ways to seek assistance, their rights, and the resources and services available to them. • Conducted interim fact-finding investigations on a daily basis. • Conduct training for child development program assistant (CDPAS) and clerical staff using prescribed and or local developed curriculum, materials and resources to meet the needs child/families. • Providing advisory and technical services on organizational functions and work practices. • Analyze information and use professional judgment concerning difficult decisions that may have serious consequences to the family. • Developing new or modified administrative program work methods and procedures for delivering effective services to customers.

GEOGROUP - Detention Officer/Security
City, STATE, 02/2012 - 11/2014

 Monitor more than 480 immigrants in the housing setting  Conduct housing inspection in daily basis  Conduct housing work program within the facility  Implementation of facility rules and regulations  Conduct visitations as well as hires and orientate immigrates for work program  Conduct daily inspection and urinalysis  Help train new hires  Ability to apply the principles of one or more specialty area of recreation and leisure

Bexar County Probation - Juvenile Detention/Probation -Assistant Supervisor
City, STATE, 02/2007 - 02/2012

  Maintained an environment, which offered safety and security to juveniles on probation and staffs.  Planned, organized, and supervised structured activities/group sessions.  Submitted written reports to the court on juvenile's social and academic behavior.  Supervised and conducted urinalysis.  Transported juveniles to court, outside appointments and placement facilities  Assisted in training new hires.  Worked in the oversight, direction and management of a large-scale youth Juvenile probation program.  Provides comprehensive employment and post-employment services.  Participate in outreach program (both onsite and offsite).  Provide problem solving counseling to a diverse juvenile population with a wide range of disabilities to facilitate the achievement of rehab objectives.  Schedule appointments for children and follow-up to ensure each child's essential needs are fulfill.  Adhere to instructions provided by medical/clinical staff regarding each juvenile and inform the officers of information affecting the basic health and well-being of the service population.  Take actions to promote positive interaction between children and encourage children to take responsibility in the daily routine of the program.  Monitor and supervise a child's behavior on off-campus activities/ outings providing direction and re-direction when needed to ensure safety.  Provide proper therapeutic crisis intervention when appropriate.  Update and maintain records regarding each child's clothing and personal items.  Monitor, coordinate and delegate daily operations as needed throughout the shift.  Maintain confidentiality in all areas of the service population

KBR - Water Treatment Specialist Operator
City, STATE, 03/2008 - 08/2008

 Conduct water treatment process by adding chlorine and salt as well as equipment inspection.  Collecting water sample around the base and conduct testing such as: PH, Chlorine, Hardness, Temperature, Color, Chloride  Calibration of water treatment equipment in order to conduct testing.  Maintain water treatment data.  Documentation of all water sample testing in the data-using computer. Maintain monthly logs.  Recording operational data, or meter and gauge readings on specified forms  Operating and adjusting controls of equipment to purify and clarify water, and process or dispose  Implementation of all the rules and regulation as required during water processing.

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School Attended

  • University of Phoenix
  • University of Phoenix
  • Northwest Vista College

Job Titles Held:

  • Case Manager Immigration
  • Detention Officer/Security
  • Juvenile Detention/Probation -Assistant Supervisor
  • Water Treatment Specialist Operator


  • Bachelor of Science
  • Master of Arts
  • Associate of Science

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