case management social worker resume example with 17+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • Excellent Communication Skills
  • Sound Critical Thinking Skills
  • Strong Organizational Skills
  • Interviewing
  • Performance Measurements
  • Advocacy
  • Budget Management
  • Conflict Resolution
  • Crisis Intervention
  • Quality Assurance & Regulatory Compliance
  • Client Assessment and Evaluation
  • Community Outreach & Resources
  • Public Speaking
  • Computer Proficient
  • Culturally Competent
  • Assessment and Evaluation
  • Staff Training & Development
  • Team Building
  • Multi-Disciplinary Team Approach
  • Project Management
Professional Summary

Compassionate and empathetic Licensed Social Worker with over 20 years of case management experience in addition to 10 years of supervisory experience in Child Welfare. Highly skilled at handling high caseloads without sacrificing quality of care. Operates well in high-pressure environments while recommending best resources and courses of action to support the needs of children and families to ensure optimal quality of life. Strong leadership skills with the ability to influence change and garner positive outcomes. Adept at planning and overseeing projects within budget and with the desired outcomes. Well-rounded background in supporting a progressive organization in optimizing performance and developmental growth.

Work History
Case Management Social Worker, 06/2017 to Current
The Mentor NetworkWeymouth, MA,
  • Manages all aspects of discharge planning for assigned patients to ensure timely discharge and provide appropriate linkage with post-discharge care
  • Communicates with interdisciplinary team regarding discharge planning status of all patients to ensure cohesive care
  • Intervenes and offers crisis interventions to patients and families with complex psycho-social and discharge planning needs
  • Conducts detailed psycho-social assessments, linkages with community resources, and provides supportive counseling
  • Facilitates transition of care for high risk patients facing barriers to care
  • Educates patient/family and physician regarding post-acute options, addresses freedom of choice, and financial concerns
  • Advocates for patient/family empowerment and independence to make autonomous care decisions and access needed services within the health care system
  • Reviews medical records on all referred patients for history, level of care, and current needs
  • Makes treatment recommendations and engages patient/families in adherence to their treatment plan.
Social Service Supervisor, 12/2007 to 05/2017
MerakeyGrove City, PA,
  • Supervised and motivated 6-8 child welfare workers while creating a environment where workers could successfully perform and be their best.
  • Engaged in investigations of alleged children abuse, neglect, and/or abandonment by assigning and reviewing work, providing training and counseling, and evaluating performance of child welfare workers
  • Oversaw staff development through in-depth training, workshops, seminars, and other learning opportunities
  • Led projects and analyzed data to identify opportunities for improvement
  • Administered yearly performance evaluations and provided feedback for professional development
  • Worked collaboratively on several committees and work groups to plan, develop, and evaluate social service programs and policies
  • Facilitated various committees with strategic partners and consultants to improve worker retention and workforce development
  • Collaborated with community and local agencies to promote activities and develop resources for marginalized families
  • Provided orientation and training to new workers
  • Coached staff on decision making and problem solving skills on complex cases
  • Conducted monthly staff meetings to communicate updates
  • Audited cases for quality assurance and compliance
  • Participated in multidisciplinary family team meetings on complex cases
  • Testified under oath to help juvenile court make custody decisions
  • Ensured that policies and procedures were being followed for compliance and ethical purposes
  • Prepared monthly statistical reports to analyze data, help identify trends, and provide empirical evidence to support implementation of child welfare practices
  • Developed and maintained courteous and effective working relationships
Social Service Worker, 08/2004 to 12/2007
Fairfield Medical CenterLancaster, OH,
  • Assessed and investigated referrals of child abuse and neglect
  • Conducted in-depth, culturally sensitive interviews with clients, caregivers, children, and collateral contacts
  • Assessed and provided on-going case management to families in accordance with federal and state guidelines
  • Conducted home visits to assess child safety
  • Coordinated visits with children in substitute care
  • Communicated with other agencies regarding resource availability for families
  • Monitored case plan compliance of clients
  • Worked with schools, medical professionals, law enforcement, and other community based providers to gather information and provide ongoing support and services to children and families
  • Maintained contact with juvenile court, attorneys, and other legal professionals on court involved cases
  • Worked with agency's legal team to prepare legal documents and testimony
  • Coordinated and attended a variety of meetings including family team meetings and team decision making meetings as needed
  • Testified under oath as a child advocate in family court to assist with child custody decisions
  • Assessed cognitive abilities and physical/emotional needs of clients to determine appropriate interventions
  • Obtained and supplied information to stakeholder/partnering agencies to provide best possible guidance to clients
  • Visited individuals in homes and attended group meetings to provide information on agency services, requirements and procedures
  • Delivered comprehensive therapeutic services to children, adolescents and adults to support child welfare and prevention services
  • Counseled individuals and families regarding mental health, substance abuse, physical abuse and rehabilitation issues
  • Maintained regular contact with clients by calling and visiting clients' homes
  • Provided social work services, individual and family therapy, and referrals
  • Secured housing, medical care and employment for clients by collaborating with various community agencies
Master of Science: Social Administration, Expected in 05/2013
Case Western Reserve University - Cleveland, Ohio
Bachelor of Arts: Sociology, Expected in 05/2003
Cleveland State University - Cleveland, Ohio
  • Licensed Social Worker - State of Ohio, 8/6/2020
  • Basic Life Support- American Heart Association, 4/29/21

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Resume Overview

School Attended

  • Case Western Reserve University
  • Cleveland State University

Job Titles Held:

  • Case Management Social Worker
  • Social Service Supervisor
  • Social Service Worker


  • Master of Science
  • Bachelor of Arts

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