case investigator contact tracer resume example with 12+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
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Professional Summary

Compassionate Community Health Worker with 10+ years of experience in fast-paced positions including office management. Committed to helping community members improve wellness through hands-on support and education. Talent for quickly mastering technology - Completed MediTech software training and attained a "Proficient" status 30 days ahead of training schedule. Completion of Lehman College's Pharmacy Technician program 12/2019. Certificate of completion with advanced proficiency status in Microsoft Office Suite (Mac and Windows operating systems-2016). NARCAN certified. American Heart Association certified CPR/BLS. Highly organized, detail oriented, diplomatic and tactful with clients and co-workers. Driven by integrity and committed to handling sensitive, confidential records according to company policy. Demonstrated history of anticipating customer's needs and acting promptly with the ability to communicate with patients, families, medical staff and care giver's to guarantee smooth operations. Works extremely well under pressure. Thrives in deadline-driven environments. Excellent team-building skills and self-starter. Poised and confident with an awesome sense of humor.

  • Public outreach and education
  • Isolation/ Quarantine precautions
  • Community-based resources
  • Social media knowledge
  • Office Management/Administrative Support
  • Customer Complaint Resolution
  • Problem-Solving and Critical Thinking
  • Cultural Awareness
  • Medical terminology
  • Visual Health Network and ChartLogic EHR/EMR Software
  • Sales Force
  • AP/AR
  • Proof reading, editing, copywriting
Work History
Case Investigator/Contact Tracer, 06/2020 to Current
Heritage Chemists PharmacyRoswell, NM,
  • Act as primary point person to call people with positive diagnostic test for COVID-19. Ascertain exposure level. Provide support and gather information, including information about COVID-19.
  • Triage and coordinate next steps for isolation for cases and quarantine for individuals named as close contact with.
  • Communicate professionally with cases/contacts in empathetic manner while performing interview and monitoring.
  • Coordinate with public health and local facilities (NYC Department of Education) to support isolation and quarantine of individuals.
  • Offer basic guidance regarding testing and medical consultation for those exposed to people with COVID-19 also providing educational and informational resources regarding isolation and quarantine policies and measures.
  • Perform record keeping by logging client information within secure contact-tracing software.
  • Target specific community groups with wellness and disease management information.
  • Conduct COVID-19 vaccine outreach and appointment scheduling (special project assignment) placing 200+ calls per day using auto dialer process.
  • Designated Team Lead. Assisted direct supervisor by facilitating Skills Based training, team huddles and meetings, assisting monitors with case/contact related issues.
  • Identify training issues and errors in patient/client profiles and forwarded them to supervisor for review and coaching.
Pharmacy Technician, 02/2020 to 02/2021
Unm Medical GroupCity, STATE,
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Restocked automated medication dispensing equipment.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Entered and processed over 100 patients' prescriptions into internal system during shift.
  • Collected co-payments or full payments from customers.
  • Reviewed customer information and insurance provider information while also verifying patient/insurance data and billing information to discover and resolve erroneous bills due to system errors.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead and counted and labeled prescriptions with correct item and quantity.
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Increased customer service performance in pharmacy by 50% in first 90 days hired.
  • Resolved non-routine issues like third-party billing, computer system and customer service issues
Office Manager/Personal Care Attendant, 01/2016 to 03/2019
A Personal Touch By EmanuelCity, STATE,
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
  • Assisted patients with self-administered medications.
  • Documented vitals, behaviors and medications in client medical records.
  • Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
  • Consulted with nurses to assess cases and plan strategies for enhancing care.
  • Conferred with supervisor to discuss patient condition and medical care.
  • Entertained, conversed and read aloud to keep patients mentally alert.
  • Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Oversaw 100% office inventory activities.
  • Created reports, correspondence and spreadsheets with Microsoft Office programs.
  • Developed and maintained courteous and effective working relationships with vendors, medical. personnel and patient's family members.
  • Completed entries in log books, journals and care plans to accurately document and report patient progress.
Office Assistant, 07/2008 to 04/2016
Baltimore County Health DepartmentCity, State,
  • Administrative and clinical support for 20 County RN's, 2 physicians and 3 Nurse Practitioner's.
  • Health records (electronic and paper) manager for public health department. Overseeing more than 2,000 patient records between 3 locations.
  • Welcomed local constituents and alerted staff to arrivals of scheduled patient appointments.
  • Executed record filing system to improve document organization and management by 30% during my first 6 months in office.
  • Managed multiple projects simultaneously using organizational and analytical skills.
  • Monitored usage of administrative and medical supplies and contacted vendors to place new orders for replenishment.
  • Entered personal client/patient data using proprietary software, following procedures to keep information private.
  • Maintain simple financial data.
  • Reconciled account balances
  • Tracked handling of correspondence, written and/or verbal complaints to completion.
  • Registered, scheduled and triaged patients.
  • Collected patient fees and generated bills for clinic.
  • Prepared and processed purchase orders, direct payments and invoices.
  • Evaluated and collected patient/client financial information and insurance for accurate billing.
  • County liaison providing resources, information and direction to all county programs.
  • Trained new county office assistant's.
  • Only Office Assistant in BALTIMORE COUNTY assigned to rotate and assist in 3 locations.
  • Other duties as assigned.
: International Business Management, Expected in to University of Phoenix - Tempe, AZ
  • Relevant Coursework Completed: Skills For Life Long Learning I, Introduction To Effective Written Communication, Teamwork, Collaboration, and Conflict Resolution.
Certificate of Completion: Pharmacy Technology, Expected in 12/2019 to Lehman College of The City University of New York - The Bronx, NY
  • Pharmacy Law.
  • Ethics in Pharmacy.
  • Healthcare Systems.
  • Medical Terminology.
  • Pharmacology.
  • Anatomy.
  • Physiology.
  • Pharmaceutical Calculations.
  • Principles of pharmacy operations.
: Clinical Psychology, Expected in to University of Maryland Baltimore County - Catonsville, MD,
  • Received Academic Achievement TSA Merit Scholarship
  • Relevant Coursework Completed: Public Communication, Anthropology of Science, Cognitive Psychology, Medical Sociology
Associate of Arts: Liberal Arts And General Studies, Expected in 05/2015 to The Community College of Baltimore County - Catonsville, MD
  • Received UMBC Transfer Student Alliance -Based on my academic success at CCBC I was offered guaranteed admission, discounted tuition rate, on campus housing and a $1,500 merit scholar ship.
  • Relevant Coursework Completed: Fundamentals of Health Data Management, Health Care Deliver Systems, Basic Medical Coding, Technology and Info Systems,
  • Dean's List 1st Semester-Spring 2010 (3.50 GPA)
  • Certified Heart Saver, First Aid/CPR/AED American Red Cross - 01/2020
  • NARCAN (Naloxone) Certified (First Aid for opioid overdose) 8/2019
  • CRC Software Certification 3/2022
  • CRC Basic Disputing 3/2022

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Resume Overview

School Attended

  • University of Phoenix
  • Lehman College of The City University of New York
  • University of Maryland Baltimore County
  • The Community College of Baltimore County

Job Titles Held:

  • Case Investigator/Contact Tracer
  • Pharmacy Technician
  • Office Manager/Personal Care Attendant
  • Office Assistant


  • Some College (No Degree)
  • Certificate of Completion
  • Some College (No Degree)
  • Associate of Arts

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