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Case Investigator/Contact Tracer Resume Example

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CASE INVESTIGATOR/CONTACT TRACER
Education
Bachelor of Arts: Psychology, 2005
California Baptist University - Riverside, CA
Professional Summary

SUMMARY: Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities in various Electronic Charting Software, SalesForce, Quickbooks, and MS Office. Meticulous Discharge Planner with 7 years of experience in Social Service industry. Fantastic attention to detail, collaboration skills and typing ability. Committed to streamlining organizational procedures to optimize office settings.

Work History
Case Investigator/Contact Tracer, 08/2020 to Current
County Of Santa Barbara – Santa Barbara, CA
  • Act as primary point person to call people with a positive diagnostic test for COVID-19, provide support and gather information, including information about the disease.
  • Triage and coordinate next steps for isolation for cases and quarantine for individuals the person has been in contact with.
  • Communicate with cases in a professional and empathetic manner.
  • Collect and record information on symptoms into the CalConnect System.
  • Coordinate tracking efforts with local health authority and refer high-level cases( (ie. homeless individuals) to local resources to ensure self-isolation is possible.
  • Oversee quality control of data collection and data reporting.
  • Make informed, educated decision on case management based on interview guidelines.
Owner, 03/2014 to 09/2019
INRI International, Inc. dba INRI Towing – Moreno Valley, CA
  • Developed Request for Proposal's for presentation and submission to Local Law Enforcement Agencies and State Law Enforcement Agencies.
  • Secured multiple law enforcement contracts exceeding $1.0 million in revenue.
  • Developed and managed companies budget with effective controls to prevent overage and support sustainability objectives.
  • Developed sales presentation material and promotion initiatives to increase customer awareness and obtain new accounts.
  • Managed office staff and drivers performance to maximize customer satisfaction, operational efficiency and business profits.
  • Spearheaded expansion strategies to increase business market share, drive growth and bring in more than 15 new accounts in 6 months.
  • Automated office operations while managing client correspondence, record tracking and data communications.
  • Cultivated and maintained strong industry relationships and customer partnerships to capitalize on opportunities and maximize business success.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Hospital Discharge Manager/PRL, 06/2011 to 03/2014
DaVita Inc. – Redlands, CA
  • Built and maintained strong relationships with hospital case managers, discharge planners, social workers, physicians, and others who support patients who “crash” into dialysis.
  • Collaborated with nephrology practices and others who transition Chronic Kidney Disease and Acute Kidney Injury patients into dialysis.
  • Collaborated with field operations team and Medical Directors to promote admissions readiness in all its forms: active communication, time-to-response, patient scheduling, process improvement.
  • Managed patient caseload by traveling to multiple hospitals within two counties.
  • Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele.
  • Reviewed medical charts and served as liaison between patient and outpatient dialysis centers.
  • Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
Care Coordinator II, 09/2008 to 01/2010
Catholic Community Services – Vancouver, Washington
  • Provided and arranged necessary crisis response and stabilization services for youth and families who were experiencing mental health crisis that resulted in hospitalization.
  • Created and implemented customized care plans for each family utilizing a range of therapeutic responses that would most effectively support the consumer.
  • Adequately recorded case notes in accordance with federal standards addressing key issues, concerns expressed, goals and any information required to adequately reflect case progression.
  • Effectively utilized all available resources by partnering with the family and assisting in accessing formal and informal sources within their community.
  • Facilitated team meetings, provided training around specific interventions and de-escalated intense, hostile or controversial situations.
  • Developed and maintained collaborative relationships with physicians, psychiatrists and para-professionals involved in continuity of care for the consumer.
  • Provided in-home training and support to foster parents during weekly meetings to help mitigate problems arising from child behavior.
  • Responded to emergency situations with expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
  • Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
  • Facilitated on-going assessment of patient and family needs and oversaw implementation of interdisciplinary team plan of care.
Highlights
  • Supervision
  • Relationship development
  • Business operations
  • Operational improvement
  • Decision making
  • Interdepartmental collaboration
  • Documentation
  • Healthcare operations
  • Process improvements
  • Organizational skills
  • Medical terminology
  • Scheduling
  • Insurance practices
  • Care Planning
  • Case Management
  • Patient education
  • Strategic Planning
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Resume Overview

Companies Worked For:

  • County Of Santa Barbara
  • INRI International, Inc. dba INRI Towing
  • DaVita Inc.
  • Catholic Community Services

School Attended

  • California Baptist University

Job Titles Held:

  • Case Investigator/Contact Tracer
  • Owner
  • Hospital Discharge Manager/PRL
  • Care Coordinator II

Degrees

  • Bachelor of Arts : Psychology , 2005

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