Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Dedicated [Job Title] well-versed in food and beverage operations as well as guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business. Communicative [Job Title] dedicated to providing elevated service and providing unforgettable guest experiences. Creative floor leader offering [Number] years experience providing service to [Number] dinner guests at [Type] restaurant. Detailed organizer of service operations with versatility in stressful circumstances. Organized [Job Title] with experience in [Type] restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities. Talented food service professional bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling of special dietary requirements and general food safety standards. Diligent Food Service worker with successful history in [Type] settings and dedication to supporting team with hard work and knowledgeable service. Familiar with food safety requirements and taking accurate orders. Skilled at delivering speedy service to maximize satisfaction. Motivated [Job Title] with [Number] years experience successfully serving customers in busy, [Type] restaurants. Recognized for significantly increasing guest check averages by promoting appetizers, specialty items and unique wine selections. Collaborative, thoughtful team leader with clear, comprehensive and directive supervision. Dependable [Job Title] with [Number] years of experience providing efficient, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

  • Point of sale knowledge
  • Customer service
  • Team building
  • Beverage preparation
  • Food sales and promotion
Work History
Carpenter's Helper, 01/2018 - Current
Alphanumeric Systems Waverly, NE,

Worked under direction of Robin McClanahan to complete carpentry and remodeling work independently.

  • Transported materials and tools from work truck to project areas and organized supplies based on likely needs.
  • Helped Robin install bracing heavy pieces, gluing components and collecting desired tools.
  • Boosted team performance by collecting debris, extra materials and tools to keep work areas clean and organized.
  • Assisted with project planning by measuring locations and pieces, marking points and skillfully cutting materials.
  • Transported materials to customer locations [Timeframe] .
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Increased customer satisfaction by resolving a issues.
  • Led [Type] team in delivery of [Type] project, resulting in [Result] .
  • Resolved [Type] problems, improved operations and provided exceptional client support.

Worked with [Type] customers to understand needs and provide [Type] service.

Server and Trainer and Bartender, 05/2014 - 12/2017
Cadia Healthcare New Castle, DE,
  • Checked dining area supplies, including linens and wrapped silverware, and replenished low stock.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Bussed and reset [Number] tables per shift, working efficiently to keep dining room and work areas clean.
  • Increased sales from $ [Number] to $ [Number] by upselling [Product] to customers.
  • Served needs of more than [Number] customers in busy [Type] environment.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
Trainer, 03/2014 - 12/2017
Logan's Roadhouse City, STATE,
  • Investigated and integrated enhanced service and team management strategies to boost business profits.
  • Limited portion sizes and used garnishes to control food costs.
  • Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
  • Orchestrated positive customer experiences at all stages by overseeing every area of [Type] operations.
  • Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Set schedules for [Number] staff by planning and designating shifts and hours.
  • Taught servers to memorize menu ingredients and provide information on preparation methods.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and effective service to patrons.
  • Created, updated and implemented training plans in collaboration with restaurant management.
  • Managed ingredients and food product use by assessing availability, customer traffic and popularity of items resulting in [Number] % food waste reduction.
  • Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
  • Managed food resources, memorized orders and coordinated service in [Number] -table restaurant.
  • Organized and oversaw food service training to educate employees on various tasks, including resetting tables, relaying orders to cooks and upselling food and beverages.
Bartender, 03/2014 - 12/2017
Logan's Roadhouse City, STATE,
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers.
  • Took customer orders and capitalized on opportunities to sell special beverage and food options.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
  • Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
  • Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Generated higher ticket averages by training [Number] employees on suggestive up-selling techniques.
  • Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
High School Diploma: , Expected in 08/1998
Greenbrier East High School - Lewisburg Wv,
Associate of Arts: Associates in Arts in Human Resources, Expected in 09/2020
University of Phoenix - Phoenix, AZ,

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School Attended

  • Greenbrier East High School
  • University of Phoenix

Job Titles Held:

  • Carpenter's Helper
  • Server and Trainer and Bartender
  • Trainer
  • Bartender


  • High School Diploma
  • Associate of Arts

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