Highly enthusiastic customer service professional with 23 years of experience in conflict resolution and great ability to establish rapport with customers. Also 2-3 years of experience as an energetic and reliable airline reservation agent. Very courteous, adaptable and a quick learner.
A real people person.
Assisted customers in person and via telephone. Ensured superior customer experience by addressing customer concerns,demonstrating empathy and resolving challenges on the spot. Also managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Maintained up-to-date knowledge of warehouse policies regarding freight payments and claims. Accurately balanced cash drawer after every shift. Developed a reputation as an efficient service provider with high levels of accuracy.
Arranged service for customers by obtaining information via telephone. Resolved issues with irate customers and also dispatched service vehicles to stranded motorists. Had vast knowledge of Thomas Guide which was used to route the service vehicles to motorists.Also cross-trained and provided back-up for other customer service representatives when needed.
Attended 1year and a half at Santa Monica City College in Santa Monica California.
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