Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Objective: Hardworking Cargo Agent proudly offering warehouse and office talents. Talented at providing airfreight estimations, completing essential documentation and arranging for inbound and outbound parcels' transportation. Familiar with webvision and velocity mail. Follows instructions and learns new tasks quickly.

  • Microsoft Word, Excel, and PowerPoint
  • Interpersonal: Excellent verbal and written skills.
  • ETD certified
  • Knowledge of Webvision
  • Organization and Time management
  • Crossed Trained Warehouse and Office
  • Agent in Charge Experience
  • Cargo unloading
  • Cargo shipment weighing
  • Forklift Operation
Work History
Cargo Agent, 05/2014 to Current
UnifiSan Diego, CA,
  • Directed delivery trucks to shipping doors or designated areas and helped unload and load goods.
  • Carried out day-day-day duties accurately and efficiently.
  • Developed and maintained courteous and effective working relationships.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Served customers and followed outlined steps of service
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
  • Worked flexible hours; night, weekend, and holiday shifts
  • Used coordination and planning skills to achieve results according to schedule
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
Ticket and Gate Agent, 05/2011 to 05/2014
Johns Hopkins Bayview Medical CenterBaltimore, MD,
  • Assisted customers with ticketing and baggage check-in requirements.
  • Tagged and transferred baggage from scales to designated conveyor belt.
  • Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
  • Sold, printed and reissued available tickets to customers at check-in.
  • Managed passenger check-in by verifying customers' travel documentation.
  • Disbursed and recorded appropriate gate passes.
  • Monitored gate areas and addressed security situations with management.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
Mail handler and Mail Carrier, 11/2011 to 03/2012
United States Postal ServiceCity, STATE,
  • Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
  • Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
  • Distributed mail on foot to residences and businesses, delivering to approximately more then 100 customers per shift.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Carried out day-day-day duties accurately and efficiently.
  • Attached identification materials to packages and envelopes for delivery tracking and sorting.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Improved operations through consistent hard work and dedication.
  • Delivered First class mail to customer locations within specific timeframes.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Residential Assistant, 08/2007 to 04/2008
Bethune Cookman UniversityCity, STATE,
  • Promoted and sustained organic leadership by maintaining positive peer-leader relationships and supporting goals of each resident.
  • Guided students to integrate into both academic and social communities on campus.
  • Mediated conflict to provide safe and secure environment through policy enforcement.
  • Encouraged student participation in community and social university-sponsored programs.
  • Observed and documented resident progress, reporting recorded metrics to residential manager
  • Assisted in opening and closing of residence halls at beginning and end of each semester, as well as during vacation periods
  • Logged and filed incident reports, detailing significant occurrences during assigned shifts
  • Documented student concerts and followed up with students after confrontations
  • Upheld all university and residence hall rules, regulations and policies
  • Aided residents in completing daily routines of care and activities
  • Assisted students in handling tough situations to resolve problems
Bachelor of Science: Criminal, Probation and Criminal Justice, Expected in
Madonna University - Livonia, MI
: Criminal Justice, Expected in
Wayne State University - Detroit, MI
: Criminal Justice, Probation and Criminal Justice, Expected in
Bethune Cookman University - Daytona Beach, FL,
High School Diploma: Prep Liberal Arts, Expected in 06/2006
Martin Luther King Jr. Senior - Detroit, MI,

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School Attended

  • Madonna University
  • Wayne State University
  • Bethune Cookman University
  • Martin Luther King Jr. Senior

Job Titles Held:

  • Cargo Agent
  • Ticket and Gate Agent
  • Mail handler and Mail Carrier
  • Residential Assistant


  • Bachelor of Science
  • High School Diploma

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