caregiver special needs resume example with 17+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Systematic and versatile professional with 16 years of diverse experiences in direct caregiver support, home support services, consumer relations, human resources, office administration of multifaceted, organizational staffing and professional development objectives. Adept collaborator and team contributor skilled at working with all professional levels and subject matter experts to create and implement highly-effective and engaging training programs, implementing policies and procedures, and adept at catering to individualized supported consumer needs. Focused and detail-oriented with a proven history of positive employee and client feedback outcomes. Eager to fulfill a role within a dynamic team driven by quality and integrity.

  • Case management
  • Audit preparation and reporting
  • Records maintenance
  • Program development
  • Team leadership
  • Customer service
  • Curriculum development
  • Risk management processes and analysis
  • Project management
  • Conflict resolution
  • Extremely organized
  • Skilled in Microsoft, Excel, Powerpoint, Adobe
  • Bi-lingual in English and Spanish
  • Strong verbal communication
  • Self-motivated
  • First Aid and Safety
  • Direct Consumer Care
Work History
Caregiver, Special Needs, 02/2008 to Current
Addus Homecare CorporationEast Lansing, MI,
  • Monitor client vital signs, administer medications and track behaviors to keep the individual healthy and safe in their home.
  • Performed direct patient care aimed at increasing comfort, psycho, social and spiritual well-being by providing assistance with personal hygiene, physical comfort, nutrition, elimination, prevention of skin breakdown, rehabilitation and safety.
  • Helped clients manage money, pay bills and shop for groceries or personal items.
  • Help individuals care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
Jay Nolan Community Services , 07/2013 to 03/2020
Ibero-American Action League, Inc.Albany, NY,
  • Updated training records and curriculum materials database routinely, ensuring accuracy and availability of all required documentation.
  • Analyzed and assessed Bi-lingual training programs for effectiveness, identified under-performing areas, and planned corrective solutions to ensure employee retention.
  • Coordinated work activities of subordinates and staff relating to employment, compensation, labor relations and employee relations.
  • Developed personal and professional training programs, including Time Management, Sexual Harassment and Discrimination Prevention, California Mandated Reporter and instructional methods to support long-term employee development and performance objectives.
  • Training and professional development of others, coaching and mentoring, assessing training needs.
  • Strong customer care and customer service management experience - external and internal.
  • Member of the Wellness Committee and Accessibility & Safety Committee.
  • Managed relationships, inter-department, peers, upwards, obtaining approval for projects, changes etc.
  • Planning, prioritizing and organizing tasks and activities, time management, self and team.
  • Administrative tasks: financial/performance reporting, monitoring, maintaining and developing reporting systems inter-departmentally.
  • Innovative thinker, creative, initiative, problem-solver and decision-making skill set.
  • Bi-lingual trainer in the Mandt System and in Adult/Child/Infant CPR and First Aid.
Direct Support Professional, 06/2004 to 05/2019
Jay Nolan Community Services IncCity, STATE,
  • Assisted supported individual to facilitate independence and well-being.
  • Administered medication as directed by physician.
  • Supervised daily activities and provided assistance when needed.
  • Ensured safety and well-being of each consumer in alignment with care plan.
  • Transported individuals to medical appointments and other errands.
  • Helped supported individuals with bathing, dressing, feeding, lifting and transferring.
  • Provided behavioral/emotional support and supervision for those with behavioral crises.
  • Completed entries in log books, behavior support plans and individual support plans to accurately report consumer progress.
Jay Nolan Community Services , 07/2011 to 07/2013
Community Support SupervisorCity, STATE,
  • Directed staff of 35 personnel and managed annual program budgets.
  • Maintained and implemented individual support plans and direct support plans.
  • Effectively interacted with clientele, regional centers, and families to resolve issues.
  • Performed initial client assessment and analysis.
  • Obtained documents, clearances, certificates and approvals from local, state and federal agencies.
  • Supervised daily activities and provided assistance when needed.
  • Monitored employee progress and documented any status changes accordingly.
  • Assisted clients with disabilities in any way necessary to facilitate independence and well-being.
  • Worked to improve and enhance lives of supported individuals through effective and compassionate care.
  • Organized departments in accordance with administrative guidelines in order to provide specified services to meet legal, organizational and direct staff guidelines.
  • Instructed in American Red Cross Adult/Child/Infant CPR, First Aid, and AED.
  • Instructed in The Mandt System.
: Healthcare Administration , Expected in 2023 to Southern New Hampshire University - Hooksett, NH

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Resume Overview

School Attended

  • Southern New Hampshire University

Job Titles Held:

  • Caregiver, Special Needs
  • Jay Nolan Community Services
  • Direct Support Professional
  • Jay Nolan Community Services


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