Experienced non-medical Care Provider offering 7 years of expertise providing in-home care. Complete domestic duties, help patients with self-care and hygiene and provide companionship. Experienced working with children and elderly, with skill anticipating and proactively addressing client needs. Friendly and engaging with strong attention to detail.
Courteous professional with substantial experience in service industry. Skilled at monitoring client vitals, conducting light housekeeping and providing personal care such as bathing and grooming. Communicative and responsive individual with over 10 years of experience.
Caring and empathetic Direct Care Worker with considerable experience in assisting adults with disabilities. Plans, develops, and implements individual program plans and carries out existing plan of care. Certified in medication administration and ensures that consumers take prescribed medicines and receive adequate nutrition. Administered treatments, make beds, cook meals, handle laundry, and run errands.
Compassionate employee possessing gentle touch and caring attitude centered on treating all with dignity and respect. Expertise in special needs and cleaning. Collaborative team player with strong clinical and interpersonal skills. Available 40 hours per week, including weekends and evenings.
Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities.
Skills
Meal Planning and Preparation
First Aid and Safety
State Regulations Knowledge
Infection Control and Aseptic Procedures
Care Plan Assessment
Indirect Patient Care
Behavioral Management
Community integration
Progress documentation
Case Management
Verbal and written communication skills
Patient Assessments
Lifting 150 pounds
Medication Administration
Patient care
Direct Patient Care
Medical Records Management
Flexible schedule and availability
Patient Management
Education
Durand High SchoolDurand, WI, Expected in 05/2009 – –High School Diploma:General Studies - GPA:
Work History
The Mentor Network - Caregiver, Special Needs Mansfield, OH, 02/2013 - Current
Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
Maintained frequent supervision of residents unable to call for assistance.
Worked to improve and enhance patient lives through effective and compassionate care.
Helped clients manage money, pay bills and shop for groceries or personal items.
Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
Used charting software to maintain records of services performed and apparent condition of patients.
Provided safe mobility support to help patients move around personal and public spaces.
Shopped for groceries regularly in order to keep house stocked with necessities.
Recognized and reported abnormalities and/or changes in patients' health status to case manager.
Determined specific needs and provided most appropriate level of services for patient well-being.
Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books.
Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
Evaluated client progress toward established annual and quarterly goals.
Helped with home management tasks such as preparing meals, grocery shopping, and cleaning.
Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
Arranged transportation and accompanied patients to doctors' offices or errands.
Kept clients engaged in social networks and communities.
Built strong relationships with clients to deliver emotional support and companionship.
Transported 1-6 patients daily via wheelchair to and from rehabilitation and daily activities.
Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Increased level of independence by providing daily undertakings that promote self-management by assisting consumers in their daily personal tasks including bathing and dressing.
Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
Kept patients mentally alert by entertaining, conversing and reading aloud to patients.
Radisson Hotel Group - Line Cook Seattle, WA, 02/2012 - 05/2013
Maintained well-stocked stations with supplies and spices for maximum productivity.
Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
Received food orders from cashiers and cooked items quickly to complete entire order together and serve hot.
Upheld optimal staff and customer protections by monitoring food handling, cleaning and sanitation protocols.
Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
Prepared items like bacon ahead of time to promote efficiency in dish garnishing.
Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
Grilled meats and seafood to customer specifications.
Fried, grilled and baked foods such as vegetables, meat and bread.
Performed routine cleaning procedures across kitchen through mopping and wiping.
Prepared estimated 20 orders simultaneously during peak dining periods with 95% accuracy rate, maximizing customer satisfaction and repeat business.
Safely used kitchen equipment such as grills and friers, effectively reducing injuries and burns 100%.
Prepared food items such as meats, poultry and fish for frying purposes.
Handled portion control activities according to specified instructions provided by chef.
Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
Distributed food to team members with efficiency in high-volume environment.
Communicated closely with servers to fully understand special orders for customers, including those with food allergies and gluten intolerance.
Collaborated with servers to collect information about specific customer desires and dietary needs.
Unloaded food supplies from distributor trucks to efficiently organize inventory.
Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
Republic Services, Inc. - Call Center Customer Service Representative Huntington, WV, 04/2010 - 10/2011
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
Educated customers how to use company systems, complete forms and obtain desired services.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Entered customer interaction details in Software to track requests, document problems and record solutions offered.
Answered up to Number incoming calls in busy, fast-paced global call center.
Answered over Number calls per Timeframe to meet fast-paced call center demands.
Researched issues through identification of similar past problems and recommended most appropriate solution.
Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.
Referred complex issues relating to online order system or technology to help desk for further evaluation.
Helped Number customers every Timeframe by approaching conversations with positive attitude and Action.
Described and explained details about over Number Product or Service options to inform customers and guide purchasing decisions.
Resolved customer complaints and addressed emergency requests and needs.
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Educated customers on current promotions, upgrades or new offerings available under current plan.
Documented and detailed calls and complaints using call center's CRM database.
Initiated termination of customer contract upon request.
Addressed escalated customer service issues sent from Type and Type teams to save customer relationships.
Conferred with customers about concerns with products or services to resolve problems and drive sales.
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