Manager of memory care facilities for the majority of the last 15 years. This includes meeting the personal and medical needs of clients, and maintaining a clean and professional environment for clients, coworkers and visitors. Responsible for staff schedule and training. Also responsible for payroll, Medicaid billing and inventory. In charge of clients' appointments, scheduling and implementing activities for clients, as well as meeting all the social and emotional needs of the clients. Efficient, able to multitask, and learn new skills quickly. Ready, willing, and dedicated hard worker.
Skills
Forward Thinker
Exceptional Organization and Interpersonal skills
Verbal and written communication
Operations management
Recruitment and Hiring
Detail Oriented
Adaptable and Resilient
Staff Development and Training
Delegation and Work Assignment
Meeting Coordination and Support
Inventory Control
Multitasking and Prioritization
Documentation and Record keeping
Accounts Payable and Receivable
Confidence and Drive
Friendly and Relatable
Methodical and Organized
Precise Verbal and Written Communication
Goal Setting
Work History
Caregiver, Special Needs, 08/2021 to Current Atria Senior Living Group, Inc. – Davis, CA,
Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Assisted patients with self-administered medications.
Entertained, conversed and read aloud to keep patients mentally alert.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Transported individuals to events and activities, medical appointments and shopping trips.
Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Provided safe mobility support to help patients move around personal and public spaces.
Documented residents' mental status, sleep and eating patterns in medical record books.
Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Determined specific needs and provided most appropriate level of services for patient well-being.
Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Built strong relationships with clients to deliver emotional support and companionship.
Recognized and reported abnormalities or changes in patients' health status to case manager.
Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
Elderly Caregiver, 06/2021 to Current The Mentor Network – Pocatello, ID,
Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
Entertained, conversed and read aloud to keep patients mentally alert.
Offered companionship and kindness to elderly patients.
Maintained clean, safe and well-organized patient environment.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Assisted disabled clients to support independence and well-being.
Provided safe mobility support to help patients move around personal and public spaces.
Conferred with supervisor to discuss patient condition and medical care.
Maintained strong connections within caregiver community to gain continuous knowledge.
Assisted with daily living activities, running errands and household chores.
Entrusted to handle confidential and sensitive situations in professional matter.
Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
Provided compassionate and patient-focused care to cultivate well-being.
Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Monitored clients' overall health and well-being and noted significant changes.
Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
Scheduled daily and weekly care hours for client caseload.
House Manager/Caregiver, 01/2015 to 06/2021 Bass Pro Shops – Chesterfield, MI,
Supervised residents preparing meals and handling chores and provided constructive feedback.
Coordinated holiday parties, cocktail parties and small gatherings for household.
Managed all intake and discharge paperwork and procedures for residents.
Assisted residents with daily hygiene and living tasks.
Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
Managed day-to-day operation of home to comply with regulations and agency standards.
Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
Maintained positive living environment for clients
Delivered training for staff development, change management and materials, process and Continuously encouraged employees to present positive, exemplary image to customers through care and compassion.
Performed supplier risk evaluations and supported regulatory inspections.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Effectively supervised staff by implementing company policies, protocols, work rules and disciplinary action.
Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.
Defined clear targets and objectives and communicated to other team members.
Oversaw supply chain and supported tech transfer projects, batch release testing, change management and resolution of customer complaints.
Launched quality assurance practices for each phase of development
Established and maintained long-range plans for quality assurance.
Managed overstocking, restocking and inventory control procedures
Identified and communicated customer needs to supply chain capacity and quality teams.
Communicated best practices among on-site and external personnel to align efforts and goals.
Reduced workflow inconsistencies by recruiting and hiring capable staff members.
Evaluated employee performance on quarterly basis and conveyed constructive feedback to improve skills.
Controlled resources for activities for compliance with industry standards and government regulations
Established team priorities, maintained schedules and monitored performance.
Set aggressive targets for employees to drive company success and strengthen motivation.
Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Directed associates handling daily and complex requirements of clients needs.
Rotated medications,supplies and food items to feature any changes to diet or medications.
Maintained store equipment, printers and fax machines.
Reviewed established policies and procedures to take on temporary leadership positions, motivate employees and facilitate smooth operations.
House Manager/Caregiver, 03/2007 to 09/2014 And Your Home Too – City, STATE,
Supervised residents preparing meals and handling chores and provided constructive feedback.
Coordinated holiday parties, cocktail parties and small gatherings for household.
Managed all intake and discharge paperwork and procedures for residents.
Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
Assisted residents with daily hygiene and living tasks.
Managed day-to-day operation of home to comply with regulations and agency standards.
Maintained positive living environment through care and compassion that proved beneficial to both visitors and residents.
Communicated with delegating nurse to coordinate and complete medical services.
Delivered training for staff development, change management and materials, process and technical controls.
Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Effectively supervised staff by implementing company policies, protocols, work rules and disciplinary action.
Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.
Established and maintained long-range plans for quality assurance.
Performed customer needs assessments and coordinated resolutions with supply chain and quality teams.
Managed overstocking, restocking and inventory control procedures.
Trained new hires of policy and procedures, needs of each client and state mandates.
Reduced workflow inconsistencies by recruiting and hiring capable staff members.
Communicated best practices among on-site and external personnel to align efforts and goals.
Evaluated employee performance on quarterly basis and conveyed constructive feedback to improve skills.
Implemented and executed reviews of computer systems for compliance with state and federal regulations.
Department Manager, 01/1988 to 06/1995 Safeway – City, STATE,
Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
Achieved financial objectives by preparing annual budgets, scheduling expenditures, analyzing variances and initiating corrective actions.
Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
Developed empowering employee culture focused on equipping employees to independently meet customer needs.
Devised processes to boost long-term business success and increase profit levels.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
Analyzed and interpreted store trends to facilitate planning.
Set, enforced and optimized internal policies to maintain responsiveness to demands.
Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Updated policies to reflect changing conditions and maintain optimal safety standards for all employees.
Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Communicated with managers of other departments to maintain transparency.
Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
Arranged sales incentives with store management and vendor representatives to reward deserving team members for exceeding expectations.
Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
Education
Certified Nursing Assistant: Nursing Assistance, Expected in 05/2006 College of Southern Nevada - Las Vegas, NV GPA:
High School Diploma: , Expected in 06/1987 Churchill County High School - Fallon, NV GPA:
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