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caregiver special needs resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Caregiver with 19 years of experience in geriatric care within homes and assisted living environments. Recognized for ability to monitor and provide emotional and physical support to patients and staff. Possess exceptional communication abilities, as well as cultural sensitivity to deal with diverse population

Practical Admissions Director with [Number] years of [Area of expertise] experience. Skilled at double-checking admissions paperwork and assisting with financial aid applications. Adept at database management and [Software] use.

Skills
  • First aid and safety
  • Care plan management
  • Client documentation
Experience
Caregiver, Special Needs , 02/2021 - Current
Arbor Company Suwanee, GA,
  • Assisted with meal planning to meet nutritional plans.
  • Helped clients with personal needs from exercise to bathing and personal grooming.
  • Improved patient outlook and daily living through compassionate care.
  • Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Administered necessary medications as directed by care plan.
  • Oversaw and planned schedules by coordinating doctor appointments, exercise routines, recreational activities and family visits.
  • Created safe and positive living situation for clients by communicating with the family and other staff about any concerns or challenges.
  • Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces.
  • Engaged with patients and families, providing emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
Caregiver, 01/2014 - 02/2021
Priority Life Care Fishers, IN,
  • Helped clients with personal needs from exercise to bathing and personal grooming.
  • Monitored vital signs and medication use, documenting variances and concerning responses.
  • Assisted with basic care for elderly patients, including scheduling appointments and managing finances and legal matters.
  • Administered necessary medications as directed by care plan.
  • Drove clients to shop for groceries, attend doctor appointments and run errands.
  • Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces.
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Delivered high-quality, geriatric care to private client.
  • Took and recorded patient temperature, pulse, respiration and blood pressure to monitor health statistics.
  • Coordinated with doctors and registered nurses to develop care plans for patients.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
Admissions Director, 08/2016 - 08/2017
Prestige Healthcare Tawas City, MI,

● Ensured a smooth patient transition to the facility, overseeing the timely and accurate completion of admission agreements and welcome packets, accurate communication to the clinical team and other department heads

● Developed and implemented training and human resources processes to reduce bad debt, improve cash collection, reduce denials, and continuously improve customer service excellence

● Mentored supervisors and ensured staff engagement and commitment to strategy, mission and goals. Communicated proactively and positively with direct supervisor to ensure personal growth in knowledge and skill set

● Directed and coordinated training of all Admission employees to facilitate the front-end verification, eligibility, pre-authorizations, and scheduling.

Customer Service Represenative, 10/2013 - 12/2014
Kids Dental Brands Flagstaff, AZ,
  • Set up and activated customer accounts.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Reviewed account and service histories to identify trends and issues.
  • Upheld privacy and security requirements established by Alorica company policies.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Answered 100+ inbound calls per day and directed to individuals or departments.
  • Documented conversations with customers to track requests, problems and solutions.
Education and Training
High School Diploma: , Expected in 06/1998
-
Edison High School - Fresno, CA
GPA:
Status -
Certified Nursing Assistant: Nursing, Expected in 08/2013
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Central Learning Adult School - Fresno, CA,
GPA:
Status -

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Resume Overview

School Attended

  • Edison High School
  • Central Learning Adult School

Job Titles Held:

  • Caregiver, Special Needs
  • Caregiver
  • Admissions Director
  • Customer Service Represenative

Degrees

  • High School Diploma
  • Certified Nursing Assistant

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