Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Well-rounded Personal Care Aide with 10 plus years assisting clients with various daily living needs at home. Talented at offering attentive care to patients by managing health needs, helping with personal grooming, carrying out light housekeeping. Expert communicator when supporting patients' needs, documenting information and interacting with supervisors. Personal Care Aide experienced in assisting clients with mental impairments or physical limitations to manage everyday tasks. Skilled in geriatric care and providing companionship and direct assistance to cognitively impaired clients. Caring healthcare aide with 10 years providing in-home care to over 50 patients. Detailed when reviewing instructions and medical charts to appropriately administer medications and treatments. Upbeat when entering patients' homes and throughout interactions for professional and personalized care services. Attentive Healthcare professional offering expertise in housekeeping, meal preparation and scheduling. Bringing over 10 years of experience in serving chronically ill patients, including assisting with daily living activities and household tasks. Recognized for ability to provide unprecedented emotional and physical support to patients.

Special education professional highly skilled in working with students by perceiving needs and supporting various functions. Extensive mentoring and tutoring experience. Versatile and dedicated [Job Title] with focus on individual needs of special education students. Empathetic and accommodating in design and implementation of hands-on lessons. Exceptional skills working with teachers, parents and specialists to meet educational needs of students. [Job Title] equipped with positive attitude and patience necessary to teach special education. Extensive experience working with autistic children.

  • Patient Assessments
  • Medical office administration
  • Patient Management
  • Medication Administration
  • Flexible schedule and availability
  • Case management
  • Patient care
  • Verbal and written communication skills
  • Direct Patient Care
  • Medical Records Management
  • [Language] fluency
  • Behavioral Management
  • Indirect Patient Care
  • Care Plan Assessment
  • Clinical Quality Program Standards
  • Chronic Disease Management
  • First Aid and Safety
  • Meal Planning and Preparation
Work History
Caregiver, Special Needs, -
Accentcare Amanda, OH,
  • Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Transported patients via wheelchair to and from rehabilitation and daily activities.
  • Used [Software] and [Software] to maintain records of services performed and apparent condition of patients.
  • Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
  • Maintained frequent supervision of residents unable to call for assistance.
  • Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
  • Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
  • Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
  • Assisted with daily activities, including dressing guidance, grooming, meal preparation and medication reminders.
  • Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books.
  • Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
  • Recognized and reported abnormalities and/or changes in patients' health status to case manager.
  • Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Delivered compassionate care to improve and enhance patient lives.
  • Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
  • Conferred with supervisor to discuss patient condition and medical care, helping to optimize treatments and enhance outcomes.
Customer Service Representative, -
Sutherland Cincinnati, OH,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Resolved [Type] issues over phone with [Number] customers daily.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Improved overall efficiency [Number]% by anticipating needs and providing outstanding support.
  • Scored in top [Number]% of employees for successful [Action].
  • Promoted available products and services to customers during service, account management and order calls.
  • Provided ongoing guest service, including [Product or Service] advice.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Met all customer call guidelines including service levels, handle time and productivity.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Assessed caller accounts to determine [Type] benefits, identify service needs and resolve issues.
  • Operated POS system to itemize and complete average of [Number] customer purchases.
  • Delivered excellent customer service, resulting in consistent [Number]% customer satisfaction rating.
  • Responded proactively and positively to rapid change.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Promptly responded to inquiries and requests from prospective customers.
  • Exhibited high energy and professionalism when dealing with all levels of clients and staff.
  • Followed up with customers about resolved issues and completed [Action] and [Action] to maintain high standards of customer service.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Provided onboarding and guidance to other sales representatives to meet sales goals while growing opportunities for [Type] business.
  • Answered average of [Number] calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Physician Assistant, -
Atlantic Health System Scotch Plains, NJ,
  • Maintained work areas in patient rooms in clean, neat and appropriately sterilized condition to meet any demand.
  • Used intake and screening instruments to conduct assessment of needs and to obtain complete medical history.
  • Documented full medical histories, treatment progress and evaluation data in [Software].
  • Skillfully supported physicians during basic and invasive medical procedures.
  • Completed in-depth physical evaluations and gathered patient medical data to complete speedy, successful office visits.
  • Carried out therapeutic interventions such as [Type] and [Type] to address acute issues.
  • Effectively reduced symptoms and treated underlying conditions by prescribing targeted medications and therapies under physician guidance.
  • Reviewed examination information, laboratory reports and expressed symptoms to make tentative diagnoses.
  • Triaged patient calls and emails to best respond to questions concerning treatment, symptoms and medication management.
  • Educated patients and families on correct administration of pain medications to avoid adverse reactions and over-use.
  • Transitioned facility to use of [Software] for telemedicine to serve rural, low income patients in remote locations.
  • Reviewed patient files and records, including allergies, problems, medications and immunization statuses.
  • Readily assessed, diagnosed and treated male and female patients in [Type] clinical setting.
  • Conducted physical assessments of relevant body areas and performed standardized tests to check responses.
  • Teamed with other physicians, specialists and health care providers to provide well-rounded care for complex cases.
  • Assisted with implementation of aggressive quality assurance and compliance program to conform to hospital standard of care.
  • Maintained accurate records and reports regarding patients' histories and progress, services provided, and other required information
  • Determined appropriate treatments to achieve balance in body.
  • Conducted advanced procedures such as intubations and central line insertions in emergency care situation.
  • Performed rapid, focused triage exams in busy Level [Number] Trauma Unit receiving average of [Number] patients per shift.
  • Followed prescribed care plans based on documented patient condition and presenting symptoms.
  • Oversaw reduction in clerical errors of [Number]% through [Action].
  • Assessed physical and psychosocial conditions of [Type] patient population in order to pursue best treatment avenues.
  • Used clinic resources efficiently and practiced medicine in cash-only practice.
  • Administered preventive screenings to patients, including well-woman exams, diabetic screenings and [Type] services.
  • Managed clinical staff and fomented positive work environment resulting in consistent outstanding remarks on patient satisfaction reports.
  • Performed chronic disease management for variety of conditions, including diabetes, hypertension and [Type] therapy.
  • Triaged orthopedic injuries by stabilizing using splinting and bracing until patient could be seen by orthopedist.
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy.
  • Updated clinical knowledge and skills through formal and informal continuing education, workshop attendance and literature review.
  • Coordinated admissions and transfers in collaboration with supervising attending physician.
  • Assessed and managed patient care follow-up plans for [Number] patients enrolled in diabetic care program.
  • Obtained exhaustive patient histories and completed physical examinations to gather complete health picture of patients.
  • Recruited, trained and supervised patient care technicians, nursing assistants and other support staff to provide high levels of patient service.
  • Treated patients undergoing substance abuse treatment, detoxification and recovery in in-patient treatment facility.
  • Oversaw continuity of care for [Number] ventilator-dependent patients.
  • Practiced [Type] medicine in [Type] facility, providing diagnosis and treatment for [Type] patients.
  • Assisted [Job title] and [Job title] to provide specialized care to patients and schedule appropriate treatments or services.
  • Performed diagnostic tasks including [Type], [Type] and [Type] to fully assess patient conditions.
  • Established [Type] and [Type] ambulatory goals for rehabilitation patients.
  • Supported [Type] and [Type] departments by providing patient care to align with pre-established patient care plans.
  • Dedicated [Number] hours per week as on-call physician at local hospital to supplement staff.
  • Rapidly analyzed and responded to critical situations such as cardiovascular, abdominal and neurological in emergency situations.
  • Diagnosed issues and implemented treatment plans to resolve problems or help manage symptoms.
  • Coordinated with other services including [Type] and [Type] specialties.
  • In each year, served in different areas of health system including triage, physician assistant, resident support work, and physician intern working under supervising physician.
  • Monitored patients on mental health medications and adjusted prescriptions as needed to control symptoms.
  • Monitored practice budget closely to prepare financial reports for monthly board of directors meetings.
  • Interviewed patients concerning physical complaints, discussed symptoms, asked questions and suggested treatment options.
  • Initiated transfer of patients to emergency department when care needs exceeded level of care available at [Type] facility.
  • Reviewed medical testing requests to determine validity of diagnostic testing requests.
  • Treated and monitored care of [Number] geriatric patients at local long-term care facility.
  • Improved appointment efficiency, allowing facility to see average of [Number] more patients per day.
  • Educated patients on variety of infectious disease issues, nutrition, obesity and smoking cessation to improve overall health and wellness.
  • Contributed to clinical research on [Topic] resulting in published articles in [Type] journals.
  • Identified alternative pain control methods to avoid use of opioids and other overly-abused narcotics.
  • Examined patients and diagnosed conditions such as [Type], [Type] and [Type] on regular basis.
  • Assisted physicians and [Type] clinicians in [Type] treatment procedures.
  • Collaborated with medical colleagues to offer clinical care management, patient education and [Type] services.
  • Stayed abreast of advances in treatments, emerging pharmaceutical applications and new diagnostic tools for application in [Type] medicine.
  • Met with patients to discuss medical histories and current complaints.
  • Recruited, trained and supervised [Number] nurses.
  • Ordered and executed various tests, analyses and diagnostic images to provide information on patient condition.
  • Performed fluorescein staining for eye foreign bodies and corneal abrasions.
  • Administered [Type] and [Type] medical procedures, including suturing, wound care and debridement.
  • Updated patient records with results, diagnoses and treatment plans for review by supervising physician.
  • Developed great rapport with patients, listening closely and empathizing with situation.
Bachelor of Arts: Elementary Education, Expected in
Miles College - Fairfield, AL
Bachelor of Science: Marketing, Expected in
Alabama A & M University - ,

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School Attended

  • Miles College
  • Alabama A & M University

Job Titles Held:

  • Caregiver, Special Needs
  • Customer Service Representative
  • Physician Assistant


  • Bachelor of Arts
  • Bachelor of Science

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